Subscription Flow
MAY 22, 2024
First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a costly first impression since statistics show that acquiring a new customer is 5 times more expensive than retaining an existing one. ( Churn is expensive!
SaaStr
MAY 22, 2024
OK Gartner is NOT a SaaS or Cloud company. But — it’s one that is very important to many of us that sell into the enterprise. Its research and reports in enterprise software are critical. And … 92% of its revenue is from subscriptions. So while not SaaS, it is “Research as a Service” Or something like that. Given how critical its research is in selling to the enterprise, I wanted to take a look at its business.
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Tom Tunguz
MAY 22, 2024
NVIDIA’s growth is an index on the growth of AI. “Compute revenue grew more than 5x and networking revenue more than 3x from last year.” Data center revenue totaled $26b, with about 45% from the major clouds ($13b). These clouds announced they were spending $40b in capex to build out data centers , implying NVIDIA is capturing very roughly 33% of the total capex budgets for their cloud customers.
User Pilot
MAY 22, 2024
Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Nimble - Sales
MAY 22, 2024
Creating effective sales training role play scenarios is crucial for recruiters to hone their skills, assess candidates accurately, and ensure a fit between the potential employee and the company culture. Role playing helps recruiters simulate real-world situations to better understand how candidates would handle job-related challenges. Here are two detailed scenarios that can be incorporated […] The post Best Sales Training Role Play Scenarios for Recruiters appeared first on Nimble Blog.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Subscription Flow
MAY 22, 2024
First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a costly first impression since statistics show that acquiring a new customer is 5 times more expensive than retaining an existing one. ( Churn is expensive!
User Pilot
MAY 22, 2024
A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement. In this blog, we’ll handpick a few A/B testing tools worth your attention.
ChurnZero
MAY 22, 2024
I find that saying the term “digital customer success” in our industry almost always garners one of two responses from CS professionals. And that response is immediately visible in their eyes; either their eyes roll ( yikes! ) or their eyes light up. No surprise, the eyes lighting up is the response I’m hoping for – mostly because that’s how talking about it makes me feel.
Chargebee
MAY 22, 2024
CFOs feel a surge of relief with each successful payment and lose precious sleep over chargeback requests. Smooth payment workflows are key during subscription setup or renewal to ensure top-notch customer experiences. Any hitches in payments, such as failures, steep fees, global transaction demands, limited payment options, or delays, can inflate operational costs, affecting timely shipments or providing promised services.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
User Pilot
MAY 22, 2024
Is Appcues or UserGuiding the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.
Scytale
MAY 22, 2024
Understanding ISO/IEC 42001 ISO/IEC 42001 provides guidance on building trust in AI systems. It offers a comprehensive framework that organizations can utilize to ensure the ethical and responsible development, deployment, and use of AI technologies. By emphasizing trustworthiness, ISO/IEC 42001 aims to address concerns related to transparency, accountability, fairness, reliability, and privacy in AI systems.
SaaStr
MAY 22, 2024
We’re almost there!! SaaStr Europa 2024 !! And half the fun is meeting new work friends and colleagues. We’ll do 100s and 100s of braindates, roundtables and more at the venue, but parties after are another great chance to meet new friends. A current list: June 3 : VIP Opening Reception at Il Bacino Across The Street From The Venue This is a great outdoor venue literally across the street from the venue.
How To Buy Saas
MAY 22, 2024
According to Gartner , over 70% of enterprises will adopt industry cloud platforms by 2027, up from less than 15% in 2023, highlighting the growing opportunity for SaaS businesses in the coming years. However, the SaaS sector is fiercely competitive right now, demanding innovative products, effective demand-generation strategies, and marketing approaches that transform traffic into leads.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
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