SaaStr

OCTOBER 3, 2024

We’re excited to have Rippling as a first-time Diamond Sponsor for 2025 SaaStr Annual, May 13-15 in SF Bay! ! We’ve had so many great times with Rippling execs over the years, from CEO Parker Conrad joining us for the first SaaStr Annual waaay back in 2015 (!), to helping kick off SaaStr Europa 2023. And for CRO Matt Plank supporting us on our #1 ranked CRO Confidential podcast, and Live at SaaStr Annual 2024!

Cloud 224

Cloud SaaS 224

Clouded Judgement

OCTOBER 3, 2024

Q2 earnings season for cloud businesses is now behind us. The 62 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between July 24th – September 9th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 164

Cloud Software Benchmarks Retention 164

SaaStr

OCTOBER 3, 2024

So we decided to do some folks a solid this year for SaaStr Annual. It’s tougher times for many, job hunting is tougher, and in general meeting the best of the best in SaaS and Cloud IRL is more valuable than ever. And when we polled the 400+ CROs, CMOs and CCOs attending SaaStr Annual, almost 100% of them said they were hiring. So we did something we’ve never done before: We offered all 840+ of the past SDRs, AEs and more than had done booth duty at SaaStr Annual based in the SF Bay Area a chan

Sales Hiring 203

Sales Hiring Travel Sales SaaS 203

Buffer Resources

OCTOBER 3, 2024

Your social media success hinges on creating content that makes your audience tick. But.how do you even find content ideas that resonate? And how do you ensure you never run out of them? This article will share nine places to find content ideas — ensuring you never have to stare at an empty content calendar (wondering ‘what should I create?

Social Media 125

Social Media Trends Forecasting Engineering 125

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Sparktoro

OCTOBER 3, 2024

Surveys, studies, analytics… they all show the same thing: getting traffic on the web is harder than ever and it’s getting worse much faster in the last 2 years than the decade before.

Engagement 108

Engagement Data Marketing 108

The Moz Blog

OCTOBER 3, 2024

Your step-by-step guide for using vector embeddings to identify internal linking opportunities at scale so you can confidently apply these techniques to your SEO strategy.

Scaling 98

Scaling Strategy 98

User Pilot

OCTOBER 3, 2024

Did you know? Companies that create an emotional connection with their customers outperform their competitors by 306% in lifetime value. And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization.

AI 84

AI Education Branding Customer Support 84

Groove HQ

OCTOBER 3, 2024

Do your new feature updates have worryingly low adoption rates? Do customers complain about your onboarding process – citing a lack of resources and difficulty navigating the product? Both of these issues, and others like them, can result from failure to create a hypercare plan before implementing a product update or new feature. The solution: […] The post What Is Hypercare (And What Role Does It Play in Customer Support)?

Customer Support 59

Customer Support Onboarding 59

Nimble - Sales

OCTOBER 3, 2024

Effective lead management is crucial for contractors and builders to streamline their sales process, boost conversions, and improve overall business efficiency. Using a Customer Relationship Management (CRM) system is one of the best ways to manage leads, track communication, and The post Best Practices in Lead Management for Contractors, Builders appeared first on Nimble Blog.

Management 52

Management Communication Sales Business 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Valuize Consulting

OCTOBER 3, 2024

The business model and market demands of enterprise B2B tech companies have transformed in recent years. Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

Scale 52

Scale B2B AI Retention 52

SaaS Metrics

OCTOBER 3, 2024

Prepare to unlock the secrets of hosting reliability and discover what could make or break your website's success. The post The Non-Technical Guide to Understanding Hosting Reliability first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

Valuize Consulting

OCTOBER 3, 2024

The business model and market demands of enterprise B2B tech companies have transformed in recent years. Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

B2B 52

B2B Revenue Scale AI 52

SaaS Metrics

OCTOBER 3, 2024

How do so many SaaS startups fail despite brilliant ideas and technology? Discover the hidden pitfalls that can derail success. The post Why Do Saas Startups Fail? first appeared on SaaS Metrics.

Startup 52

Startup SaaS Technology Metrics 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaS Metrics

OCTOBER 3, 2024

Knowing how to calculate the Lifetime Value of a SaaS customer is crucial for strategic decisions—discover the steps and insights inside. The post How to Calculate Lifetime Value of a Saas Customer first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Retention 52