SaaStr
JUNE 6, 2024
“Doubling Down” is a new SaaStr series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. In May, we had a great conversation with Karl Alomar, Managing Partner at M13. Check that out here. This week we’re focusing on Peter Berg, Managing Partner at M12! #1. What’s your most recent disclosed investment?
Buffer Resources
JUNE 6, 2024
With over ten years of social media expertise, freelance social media consultant Val Razo often hears from small businesses that they lack social proof. In this article, Val explains the importance of social proof and shares tips on how small businesses can encourage social proof on Instagram. At the beginning of my social media marketing career, when I worked in a digital marketing agency and we helped global supplier of cat and dog food Royal Canin establish and maintain an Instagram presence,
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USIO
JUNE 6, 2024
Woof! Hi there, I’m Paygo, the most fintech-savvy French bulldog in the neighborhood. My human, Alex, is always running around with a million things to do, and I’m here to keep things under control. Today, I’ve got a tail-wagging tale about our adventures with AI biometric payments. It’s a sunny Saturday morning, and Alex and I are headed to our favorite coffee shop, Café Conundrum.
Predictable Revenue
JUNE 6, 2024
This episode is about the transformative power of building connections, exemplified by a bold, cold email that sparked a pivotal career shift. The post Turning Executive Networks into Sales Wins with Drew Sechrist appeared first on Predictable Revenue.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Andreessen Horowitz
JUNE 6, 2024
A strong multiproduct strategy is a cornerstone of a credible growth story for any scaling B2B company. Depending on your goals, new products can deepen the wallet share of your existing customers by focusing on new users or new use cases, or they can expand your TAM by targeting new customers, new geographies, or new verticals. In each case, successfully launching these products means finding product-market fit all over again—but this time, you have a much slimmer margin for error.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Panintelligence
JUNE 6, 2024
What is descriptive analytics? Descriptive analytics is the process of analyzing historical data to identify patterns and trends. It provides a clear picture of what has happened in the past within a business or organization. By summarizing large datasets, descriptive analytics helps stakeholders make sense of their data and understand the underlying patterns.
Nimble - Sales
JUNE 6, 2024
Facebook ads offer businesses a powerful tool to connect with their target audience, leveraging precise targeting options and detailed analytics to drive engagement and sales. With over 2.8 billion active users, Facebook provides an unparalleled platform to reach potential customers based on various demographics and interests, allowing for highly personalized and effective ad campaigns.
User Pilot
JUNE 6, 2024
Wondering how to analyze open-ended survey questions and extract the actionable insights contained in them? Collecting user feedback is pointless if you have no idea how to analyze it. However, analyzing qualitative data is tricky and goes beyond throwing up frequency graphs. This article explores the dos and don’ts of qualitative feedback analysis.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
User Pilot
JUNE 6, 2024
If you’re not retaining customers, you have a problem with your SaaS worth looking into. Your product might not be fulfilling your customers’ wants and needs , and you might need to proactively address any issues to ensure your business succeeds in the long run. To do this, tracking customer retention metrics is essential. These 15 metrics will allow you to keep your finger on the pulse of your business and respond or make changes where needed.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
BetterCloud
JUNE 6, 2024
Every Google Workspace admin has been there. You’re tasked with supporting a growing organization, a complex cloud environment, and an ever-increasing list of security concerns. It feels like there’s always something lurking around the corner, ready to turn your day into a disaster. But fear not, weary admin! Here are five common Google Workspace admin nightmares, and how BetterCloud can vanquish them once and for all: Nightmare 1: Visibility vacuum Managing a sprawling Google Worksp
FastSpring
JUNE 6, 2024
Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own. That said, Xsolla isn’t a great fit for every video game company who may have specific needs around features, geographic support, or service levels that Xsolla do
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Andreessen Horowitz
JUNE 6, 2024
On May 21, the California Senate passed bill 1047. This bill – which sets out to regulate AI at the model level – wasn’t garnering much attention, until it slid through an overwhelming bipartisan vote of 32 to 1 and is now queued for an assembly vote in August that would cement it into law. In this episode, a16z General Partner Anjney Midha and Venture Editor Derrick Harris breakdown everything the tech community needs to know about SB-1047.
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