SaaStr

SEPTEMBER 6, 2024

Dear SaaStr: What are The Pros and Cons of Raising VC Money from a Corporate VC? The pros, and the cons, are both limited. The issues here are smaller than they used to be. Cons: Usually won’t carry the company or write many “second checks”. So not an ideal lead investor. This is the biggest issue, or a least. trade-off. Traditional VCs usually reserve another 1x-2x of their first check for later investments.

Outsourcing Services 313

Outsourcing Services Investment Pricing Enterprise 313

Clouded Judgement

SEPTEMBER 6, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Kingmaking in the Era of AI When too many kings vie for the crown, you’re left with a brutal game of thrones. Can anyone truly win in a game of thrones? And will the end justify the means? I’ve been thinking about this a lot recently.

Cloud 161

Cloud Scale Venture Capital Sales Hiring 161

SaaStr

SEPTEMBER 6, 2024

There’s so much discussion on LinkedIn and social media about how folks especially VPs of Sales should negotiate hard on the way in. Maybe. Go for it, by all means. But I think these posts miss a key second post. There’s an even better time to negotiate hard in many cases — around Year 2, when you’ve totally crushed it: When you’ve now built up a great team When things have accelerated When you outperformed everyone’s expectations This is so rare, especially t

Sales Hiring 298

Sales Hiring Social Media Sales Leadership 298

Predictable Revenue

SEPTEMBER 6, 2024

Customer success employees ensure customers achieve their outcomes by guiding them through ongoing support to maximize product adoption. The post The True Cost of CS Tools and Software appeared first on Predictable Revenue.

Software 130

Software Customer Success Revenue Development 130

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

The Moz Blog

SEPTEMBER 6, 2024

In this episode, Navah reminds us that long-term relationships with customers are fostered through communication and value alignment. With budget and consumer behavior in mind, learn how and where can you best serve your customers the content they are looking for.

Marketing 113

Marketing Communication 113

BetterCloud

SEPTEMBER 6, 2024

Onboarding users to your SaaS subscriptions is a fairly simple, though tedious task. If you have 5-10 employees, it’s cool – especially if your company has a single, dedicated employee for onboarding and offboarding. For instance, managing user accounts and permissions within Google Workspace alone can be a significant burden on IT. Then, when you start hiring employees and adding SaaS tools, your IT team can get burnt out – fast.

Sales Hiring 97

Sales Hiring Management Banking Onboarding 97

Groove HQ

SEPTEMBER 6, 2024

Customers have more options than ever. If anything about your services is lacking, they won’t hesitate to go elsewhere. With just a little effort, they can find a dozen other businesses offering the same thing. The worst part? They usually leave without communication. You have no idea why they were unhappy, and you missed the […] The post How To Follow Up With Your Customers and Keep Them Coming Back appeared first on Groove Blog.

Communication 59

Communication Business 59

Nimble - Sales

SEPTEMBER 6, 2024

Real estate transactions are complex processes involving multiple steps, parties, and legal requirements. Whether you are a buyer, seller, or a real estate professional, understanding how to manage these transactions effectively is crucial for ensuring a smooth and successful deal. The post How to Manage Transactions in Real Estate appeared first on Nimble Blog.

Management 59

Management Sales 59

ChurnZero

SEPTEMBER 6, 2024

Outcomes-based customer success is a strategy focused on ensuring that customers achieve their desired outcomes with your product. It sounds straightforward but it’s easier said than done. It takes a focused team with strong listening and coaching skills, a deep understanding of your product, a curiosity to understand customer goals, and a proactive, strategic approach to engagement.

Customer Success 52

Customer Success Engagement Communication Strategy 52

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Payment Solutions

SaaS Metrics

SEPTEMBER 6, 2024

Get ready to discover the top metrics for measuring SaaS customer satisfaction that could transform your approach and elevate your customer experience! The post Top Metrics for Measuring SaaS Customer Satisfaction first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

Chargebee

SEPTEMBER 6, 2024

Pricing isn’t a static element but a dynamic lever for growth. For CFOs and CEOs of SaaS companies, mastering the art of pricing strategy can impact revenue, customer satisfaction, and how quickly you are able to grow.

Pricing 52

Pricing Strategy Revenue SaaS 52

SaaS Metrics

SEPTEMBER 6, 2024

Boost your SaaS success by mastering retention rates; discover how this crucial metric can reshape your growth strategy and enhance customer loyalty. The post How to Use Retention Rate to Gauge SaaS Success first appeared on SaaS Metrics.

Retention 52

Retention SaaS Metrics Strategy 52

Chargebee

SEPTEMBER 6, 2024

What is the dunning system and why it matters in finance So, what is dunning exactly? Well, imagine you’re running a subscription service (like your favorite streaming platform), and some customers’ payments don’t go through. Maybe their credit card expired, or they just forgot.

Payment Solutions 52

Payment Solutions Finance Payment Services Payments 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments