SaaStr

DECEMBER 21, 2023

What’s really going on in the world of SaaS right now, from software valuations to business performance to interest rates? At Workshop Wednesday, held every Wednesday at 10 a.m. PST, Jamin Ball, Partner at Altimeter Capital and author of Clouded Judgement , took us through the current state of SaaS and what we should expect in 2024. Software Revenue Multiples On the chart below, the darker blue line shows the median revenue multiple for 100 software companies.

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SaaS Software Metrics Revenue 289

Clouded Judgement

DECEMBER 21, 2023

Q3 earnings season for cloud businesses is now behind us. The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between October 25th – December 7th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

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SaaStr

DECEMBER 21, 2023

So there were barely any SaaS IPOs in 2022 or 2023. The last big SaaS IPO of the Boom Era was Hashicorp in December 2021, and after that, multiples fell off a cliff. There were basically no significant SaaS IPOs for almost 2 years, until Klaviyo (+ Instacast + ARM) all tried to reopen the market in September 2023. After that, crickets again and no IPOs for the rest of the year.

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Buffer Resources

DECEMBER 21, 2023

Last year, I shared Buffer’s top social posts and why I thought the posts performed so well. It was so much fun looking back at the past year, so now I’m back to do it again for 2023! Today, I’m sharing Buffer’s top-performing social posts from each platform and will give you an analysis of why I think these posts performed so well.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

DECEMBER 21, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last week with Mary D’Onofrio, Partner at Bessemer Venture Partners. Check that out here. This week we’re focusing on Rebecca Lynn, Co-Founder & General Partner at Canvas Ventures!

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Sales Hacker

DECEMBER 21, 2023

Over the past year at Stytch, we saw a meaningful acceleration in paid customers and revenue. Contracted $ARR quadrupled, win rates doubled, and ACV increased by 150%. Several leading indicators contributed here, including product maturity, a better understanding of our customers and competition, and better coordination across sales and marketing. Each helped, but one “secret” weapon accelerated revenue and customers at an outsized rate: our highly technical Solutions Engineering team.

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Engineering Technical Review Scale Software Review 108

User Pilot

DECEMBER 21, 2023

AI is a big talking point, making waves in many different industries. One of the best ways of keeping up to date with the rapidly growing subject is by listening to AI podcasts. These podcasts can deliver you the latest developments and news in an audio format you can listen to while driving or walking a dog. In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and m

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Artificial Intelligence Technical Review AI Technology 79

TurnKey Labs

DECEMBER 21, 2023

In an era where Artificial Intelligence (AI) is reshaping industries, establishing an AI Center of Excellence (CoE) is crucial for organizations seeking to leverage AI effectively. An AI CoE acts as a centralized unit, guiding and governing AI initiatives to align with business objectives and maximize value.

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Subscription Flow

DECEMBER 21, 2023

2023 is ending and we are all about to welcome the New Year! Yeah, that’s not news, everyone knows that. So, what’s the point of telling you a pointless thing? The year 2024 is going to bring huge changes in the SaaS subscription business market, and that’s the point of discussing the New Year for SaaS business retailers. What can help you the most to fight challenges in the coming year is to follow the SaaS pricing trends.

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Trends Pricing Revenue Technical Review 59

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Blulogix

DECEMBER 21, 2023

2024 and Beyond: The Future of UBP – Where Usage Takes Flight By BluLogix Team Time get prepared, B2B experts. We’re about to blast off into the future of UBP , where usage-based pricing transforms from a strategic imperative to a foundational force shaping the B2B landscape. Brace yourselves for a whirlwind of AI-powered personalization, dynamic pricing ecosystems, and real-world success stories that will ignite your imagination and leave you eager to join the UBP revolution.

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AI Search B2B Marketplace as a Service AI 59

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. To make the right choices, however, you need a deep understanding of what your customers need and expect from you.

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Sales Recruiting Scale Customer Success Sales 52

Zuora

DECEMBER 21, 2023

Giving Tuesday holds particular importance for Zuora as an impact-driven organization that believes in making the world a better place. […] The post Making a Global Impact on Giving Tuesday appeared first on Zuora.

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Zuora

DECEMBER 21, 2023

At Zuora, we believe in finding ways to do business that are better for people, companies and the planet. It’s […] The post Supporting the next generation of business leaders with NFTE appeared first on Zuora.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Zuora

DECEMBER 21, 2023

At Zuora, we believe in finding ways to do business that are better for people, companies and the planet. It’s called modern business and it’s how Zuora prioritizes people and focuses on sustainable growth. It’s for this reason (and many others) that we love our partnership with Network For Teaching Entrepreneurship (NFTE). Their vision, both […] The post Supporting the next generation of business leaders with NFTE appeared first on Zuora.

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Zuora

DECEMBER 21, 2023

Giving Tuesday holds particular importance for Zuora as an impact-driven organization that believes in making the world a better place. With an emphasis on the power of collective giving and individual impact backed by a 24-hour giving campaign made possible by Zuora For Good, the day served as a moment for ZEOs to come together […] The post Making a Global Impact on Giving Tuesday appeared first on Zuora.

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