Kellblog

MARCH 9, 2024

I had a lightbulb moment in the car yesterday listening to the Revenue Vitals podcast. It wasn’t a flash of insight so much as a flash of synthesis. I’ve been driving a lot lately, so I also had time to listen to the amazing Acquired podcast, specifically the three-hour episode on Costco. In fact, since I was driving down from Oregon and I loved the material, I listened to it twice.

Marketing 107

Marketing Pricing Innovation Revenue 107

Sixteen Ventures

MARCH 9, 2024

The Goal Discovery Framework is an invaluable tool for storytelling in customer success, enabling you to demonstrate value beyond the traditional focus on Return on Investment (ROI). By combining data, storytelling, and this framework, Customer Success Managers (CSMs) can effectively showcase the true value proposition of their product or service. Here’s how to apply the […] The post Storytelling in Customer Success: Use the Power of Goal Discovery appeared first on Customer-centric

Customer Success 67

Customer Success Investment Management Data 67

Blulogix

MARCH 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Account Complexity In B2B subscription billing , one of the most formidable challenges businesses face is managing account complexity. Diverse customer accounts, with their unique configurations, organizational hierarchies, and contractual agreements, require a nuanced approach to ensure accurate and efficient billing.

Payment Features 52

Payment Features Payment Services Payments B2B 52

Sixteen Ventures

MARCH 9, 2024

There’s no such thing as a ‘tech-touch’ or ‘high-touch’ customer. There are only customers and their Appropriate Experience (AX). This is the modern take on Customer Success Management that leaders of world-class CS organizations operationalize around. While traditional approaches often relied on revenue-based customer segmentation, leading to inconsistent experiences and inefficiencies, AX prioritizes individual needs […] The post Beyond Touch Levels: Scaling

Scale 64

Scale Customer Success Scaling Revenue 64

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Payment Solutions

SaaS Metrics

MARCH 9, 2024

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Metrics 52

Metrics SaaS 52

Sixteen Ventures

MARCH 9, 2024

In the realm of Customer Success (CS), understanding customer goals is the cornerstone of building meaningful relationships and driving long-term value. Traditional customer interactions often involve direct communication, allowing for immediate clarification of needs. As I’ say all the time: No Goals. No Customer Success. Know Goals. Know Customer Success.

Customer Success 64

Customer Success Management Communication Growth Hacking 64