SaaStr
MARCH 28, 2024
Dear SaaStr: How Do I Best Prevent Churn? You don’t. Instead, you drive it down. Each quarter. You can’t eliminate churn. It’s a fact of business life in selling a product with recurring revenue and thus recurring sales. You can hide churn (e.g., by signing multiyear contracts). And you can drive it down. But you can’t eliminate it. My top suggestion is: Measure churn carefully, and consistently.
Tom Tunguz
MARCH 28, 2024
AI will transform software sales. Most of the discourse so far has focused on how AI upends the sellers’ worldview. But the buyers’ process will also evolve. When researching software, operational buyers & procurement teams alike will use AI to research different offerings. Typing “Compare Salesforce & Hubspot for a 10 person sales team. which is better?
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SaaStr
MARCH 28, 2024
“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Lucy Deland, Co-founder & General Partner at Inspired Capital. Check that out here. This week we’re focusing on Luci Fonseca, Partner at Base10 Partners ! #1.
Buffer Resources
MARCH 28, 2024
Witnessing a crisis unfold on social media can often feel like observing a storm from the comfort of your home; there’s a profound sense of relief in being safe indoors, yet it’s hard not to feel concerned for those who aren’t, hoping they are well-prepared. While some individuals might be taught crisis management theory at school when studying business management, marketing, or communications, the reality of a brand crisis is very different from the textbooks.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Andreessen Horowitz
MARCH 28, 2024
Nobody puts Baby in a corner — especially if Baby happens to be fragmented financial services data. Historically, the key to building a successful financial services data company has been to extricate and analyze valuable but difficult-to-access resources like public filings, diligence materials, research reports, conference call notes, and news. Now, with the advent of large language models, such previously shackled information might soon be easily and widely available to everyone, ushering in
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Groove HQ
MARCH 28, 2024
A well-written customer support email can make all the difference between refund and a cross-sell (or long-term customer loyalty.) While you will of course have your own special style, in this post, we will cover tips that you should keep in mind for your Expressing Gratitude and Empathy In customer service, your words can shape […] The post 13 Customer Service Email Tips (and Example) appeared first on Groove Blog.
Baremetrics
MARCH 28, 2024
Braintree is a popular payment gateway platform amongst SaaS brands and some mobile apps. It allows customers to pay merchants using multiple methods, including credit and debit cards, PayPal, and digital wallets like Google Pay or Apple Pay. They offer security features to ensure a safe transaction process for customers and businesses alike.
Groove HQ
MARCH 28, 2024
A well-written customer support email can make all the difference between refund and a cross-sell (or long-term customer loyalty.) While you will of course have your own special style, in this post, we will cover tips that you should keep in mind for your Expressing Gratitude and Empathy In customer service, your words can shape […] The post 13 Customer Service Email Tips (and Example) appeared first on Groove Blog.
CloseSaaS
MARCH 28, 2024
The best cold email software & automation tools all have one thing in common: they help you reach more prospects and start more conversations.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
User Pilot
MARCH 28, 2024
User analytics play an essential part in the product development and management process. Why? That’s one of the questions our guide answers. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Let’s get to it! TL;DR User analytics is a user research methodology.
Subscription Flow
MARCH 28, 2024
The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. In this regard, the merchant of record for SaaS companies serves as an essential middleman, allowing SaaS providers and end users worldwide to transact financial transactions with ease.
Baremetrics
MARCH 28, 2024
Recurly is a subscription management tool that offers recurring billing. They integrate with multiple payment gateway options to process transactions, including WorldPay, Amazon Payments, and of course, Stripe.
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