Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account?
SaaStr
JULY 8, 2024
Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account? Add value in the first interaction. There’s nothing more frustrating than getting a random email, “Hi, Tony is gone from the company. I know nothing about you, but I’m your new rep. Can we schedule a call?” Find some way to add value.
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