Mon.Jul 08, 2024

article thumbnail

Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account?

SaaStr

Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account? Add value in the first interaction. There’s nothing more frustrating than getting a random email, “Hi, Tony is gone from the company. I know nothing about you, but I’m your new rep. Can we schedule a call?” Find some way to add value.

AI 244
article thumbnail

My Top 5 Local SEO and Marketing Takeaways From MozCon 2024

The Moz Blog

Tips applicable to local business marketing were wonderfully plentiful at this year’s MozCon. Today, Miriam shares the takeaways that rang bells and lit bulbs for her.

Marketing 127
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Create Longevity in Your Sales Org & Why That Matters with Justworks

SaaStr

Picture this. You start the year with 30 AEs, yet by the end of the same year, you lose 10 of them. 32%. That’s the average attrition for AEs in SaaS organizations. What if you could bring that down to 20% or even 10%? How much more could you accomplish with your sales organization? Justworks CRO, Robert Lopez, and Director of Sales, Valeria Avila, show you how to create longevity in your sales organization and why it matters.

article thumbnail

GTM 102: Building Trust, Embracing Old-School Tactics, and Scaling Sales Teams with David Greenberger

Sales Hacker

David Greenberger leads CHEQ’s North America sales team. CHEQ is a cybersecurity platform primarily focused on protecting the Go-to-Market organization (preventing fake leads to sales team, skewed analytics from bots/malicious users etc). David is well-versed in building and perfecting Go-To-Market processes both from $0 and at 100 y/o companies. CHEQ is David’s 5th startup.

Scale 110
article thumbnail

An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

article thumbnail

We Built a Following Before We Even Had a Product — Here Are 3 Tactics that Helped Us Do It

Buffer Resources

I have been baking sourdough bread for a bunch of years and when the pandemic hit, I was one of those people who was getting calls for sourdough baking advice. I remembered the challenges of learning to bake and creating my first starter, and that turned into a new product idea — a warming device to keep sourdough starter consistently at the right temperature.

More Trending

article thumbnail

Putting the Customer First: Insights on Driving Adoption and Tech Agility

Zuora

In our keynote session at SubLive Berkeley, Tien Tzuo, Founder and CEO of Zuora, and Abhisht Arora, Chief Strategy Officer at Zoom, shared valuable insights into the importance of customer-centric strategies, focusing on long-term customer outcomes, driving adoption, and maintaining technological agility. In this article, we’ll recap the key points discussed, highlighting how businesses can […] The post Putting the Customer First: Insights on Driving Adoption and Tech Agility appeared fir

article thumbnail

A/B Testing Analytics: Definition, Process, and Examples

User Pilot

A/B testing analytics is a powerful tool for optimizing the performance of your product or website. But approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to product analytics. That said, let’s explore what A/B testing is, its types, and go over a robust framework to perform successful experiments in your company.

article thumbnail

The Importance of Regulatory Compliance Automation in 2024

Scytale

Table of Contents What is Regulatory Compliance Automation? Why Regulatory Compliance Automation Matters in 2024 What Does Regulatory Compliance Automation Enable? How to Get Started with Regulatory Compliance Automation Conclusion As you prepare your business strategy for the second half of 2024, regulatory compliance automation should be a top priority.

article thumbnail

How SaaS Can Simplify Your Life: A Non-Technical Guide

SaaS Metrics

Wondering how SaaS can streamline your tasks and boost productivity without tech skills? Dive in to uncover the simplicity of SaaS solutions! The post How SaaS Can Simplify Your Life: A Non-Technical Guide first appeared on SaaS Metrics.

SaaS 52
article thumbnail

How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

article thumbnail

There is No Such Thing as Neutral Dashboard Design

CloudKettle

We tend to think of numbers as facts and, in many ways, this is completely true. If my thermometer says it is 20 degrees outside, that is strong evidence that this is actually the case. Unless I have reasons to believe my thermometer is broken, I will take this to be an objective truth. I […] The post There is No Such Thing as Neutral Dashboard Design appeared first on CloudKettle.

article thumbnail

Top SaaS Solutions for Inventory Management

SaaS Metrics

Get insights on top SaaS inventory management solutions that can revolutionize your business operations—discover which one suits you best. The post Top SaaS Solutions for Inventory Management first appeared on SaaS Metrics.

article thumbnail

Scytale Joins AWS ISV Accelerate Program

Scytale

Scytale joins AWS ISV Accelerate Program to enhance cloud-based compliance automation solutions. New York, NY, July 8, 2024 Scytale is excited to have recently joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program , a prestigious co-sell program for AWS Partners offering software solutions that run on or integrate with AWS.

AWS 52
article thumbnail

Build team workspaces with dashboards and folders

Chart Mogul

Give your teams faster access to the metrics that matter most to them with team dashboards and folders. Everyone at your company helps grow the business in unique ways. Marketing attracts interest in your SaaS product, sales turns that interest into revenue, customer success keeps customers happy, and finance manages the company’s financial health.

article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng