SaaStr

JULY 8, 2024

Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account? Add value in the first interaction. There’s nothing more frustrating than getting a random email, “Hi, Tony is gone from the company. I know nothing about you, but I’m your new rep. Can we schedule a call?” Find some way to add value.

AI 298

AI 298

The Moz Blog

JULY 8, 2024

Tips applicable to local business marketing were wonderfully plentiful at this year’s MozCon. Today, Miriam shares the takeaways that rang bells and lit bulbs for her.

Marketing 128

Marketing Business 128

SaaStr

JULY 8, 2024

Picture this. You start the year with 30 AEs, yet by the end of the same year, you lose 10 of them. 32%. That’s the average attrition for AEs in SaaS organizations. What if you could bring that down to 20% or even 10%? How much more could you accomplish with your sales organization? Justworks CRO, Robert Lopez, and Director of Sales, Valeria Avila, show you how to create longevity in your sales organization and why it matters.

Sales Hiring 281

Sales Hiring Scale Sales Education 281

Sales Hacker

JULY 8, 2024

David Greenberger leads CHEQ’s North America sales team. CHEQ is a cybersecurity platform primarily focused on protecting the Go-to-Market organization (preventing fake leads to sales team, skewed analytics from bots/malicious users etc). David is well-versed in building and perfecting Go-To-Market processes both from $0 and at 100 y/o companies. CHEQ is David’s 5th startup.

Scale 115

Scale Sales Hiring Scaling Cybersecurity 115

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

User Pilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? If yes, you’re in the right place. The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. Let’s dive in. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand.

SaaS Payments 82

SaaS Payments Social Media Payment Solutions Payment Methods 82

User Pilot

JULY 8, 2024

A/B testing analytics is a powerful tool for optimizing the performance of your product or website. But approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to product analytics. That said, let’s explore what A/B testing is, its types, and go over a robust framework to perform successful experiments in your company.

Software Review 81

Software Review Engagement Advertising Onboarding 81

Scytale

JULY 8, 2024

Table of Contents What is Regulatory Compliance Automation? Why Regulatory Compliance Automation Matters in 2024 What Does Regulatory Compliance Automation Enable? How to Get Started with Regulatory Compliance Automation Conclusion As you prepare your business strategy for the second half of 2024, regulatory compliance automation should be a top priority.

Payment Services 52

Payment Services compliance Payment Solutions SaaS Payments 52

SaaS Metrics

JULY 8, 2024

Wondering how SaaS can streamline your tasks and boost productivity without tech skills? Dive in to uncover the simplicity of SaaS solutions! The post How SaaS Can Simplify Your Life: A Non-Technical Guide first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Software 52

CloudKettle

JULY 8, 2024

We tend to think of numbers as facts and, in many ways, this is completely true. If my thermometer says it is 20 degrees outside, that is strong evidence that this is actually the case. Unless I have reasons to believe my thermometer is broken, I will take this to be an objective truth. I […] The post There is No Such Thing as Neutral Dashboard Design appeared first on CloudKettle.

Business 52

Business 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaS Metrics

JULY 8, 2024

Get insights on top SaaS inventory management solutions that can revolutionize your business operations—discover which one suits you best. The post Top SaaS Solutions for Inventory Management first appeared on SaaS Metrics.

Management 52

Management SaaS Metrics Business 52

Scytale

JULY 8, 2024

Scytale joins AWS ISV Accelerate Program to enhance cloud-based compliance automation solutions. New York, NY, July 8, 2024 Scytale is excited to have recently joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program , a prestigious co-sell program for AWS Partners offering software solutions that run on or integrate with AWS.

AWS 52

AWS Marketplace as a Service compliance Innovation 52

Chart Mogul

JULY 8, 2024

Give your teams faster access to the metrics that matter most to them with team dashboards and folders. Everyone at your company helps grow the business in unique ways. Marketing attracts interest in your SaaS product, sales turns that interest into revenue, customer success keeps customers happy, and finance manages the company’s financial health.

Forecasting 52

Forecasting Finance Metrics Branding 52

Buffer Resources

JULY 8, 2024

I have been baking sourdough bread for a bunch of years and when the pandemic hit, I was one of those people who was getting calls for sourdough baking advice. I remembered the challenges of learning to bake and creating my first starter, and that turned into a new product idea — a warming device to keep sourdough starter consistently at the right temperature.

Social Media 114

Social Media Engagement Development Branding 114

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments