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Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account? Add value in the first interaction. There’s nothing more frustrating than getting a random email, “Hi, Tony is gone from the company. I know nothing about you, but I’m your new rep. Can we schedule a call?” Find some way to add value.
Tips applicable to local business marketing were wonderfully plentiful at this year’s MozCon. Today, Miriam shares the takeaways that rang bells and lit bulbs for her.
Picture this. You start the year with 30 AEs, yet by the end of the same year, you lose 10 of them. 32%. That’s the average attrition for AEs in SaaS organizations. What if you could bring that down to 20% or even 10%? How much more could you accomplish with your sales organization? Justworks CRO, Robert Lopez, and Director of Sales, Valeria Avila, show you how to create longevity in your sales organization and why it matters.
David Greenberger leads CHEQ’s North America sales team. CHEQ is a cybersecurity platform primarily focused on protecting the Go-to-Market organization (preventing fake leads to sales team, skewed analytics from bots/malicious users etc). David is well-versed in building and perfecting Go-To-Market processes both from $0 and at 100 y/o companies. CHEQ is David’s 5th startup.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
A/B testing analytics is a powerful tool for optimizing the performance of your product or website. But approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to product analytics. That said, let’s explore what A/B testing is, its types, and go over a robust framework to perform successful experiments in your company.
In our keynote session at SubLive Berkeley, Tien Tzuo, Founder and CEO of Zuora, and Abhisht Arora, Chief Strategy Officer at Zoom, shared valuable insights into the importance of customer-centric strategies, focusing on long-term customer outcomes, driving adoption, and maintaining technological agility. In this article, we’ll recap the key points discussed, highlighting how businesses can […] The post Putting the Customer First: Insights on Driving Adoption and Tech Agility appeared fir
In our keynote session at SubLive Berkeley, Tien Tzuo, Founder and CEO of Zuora, and Abhisht Arora, Chief Strategy Officer at Zoom, shared valuable insights into the importance of customer-centric strategies, focusing on long-term customer outcomes, driving adoption, and maintaining technological agility. In this article, we’ll recap the key points discussed, highlighting how businesses can […] The post Putting the Customer First: Insights on Driving Adoption and Tech Agility appeared fir
Looking for examples of customer journey touchpoints? If yes, you’re in the right place. The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. Let’s dive in. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand.
Table of Contents What is Regulatory Compliance Automation? Why Regulatory Compliance Automation Matters in 2024 What Does Regulatory Compliance Automation Enable? How to Get Started with Regulatory Compliance Automation Conclusion As you prepare your business strategy for the second half of 2024, regulatory compliance automation should be a top priority.
Wondering how SaaS can streamline your tasks and boost productivity without tech skills? Dive in to uncover the simplicity of SaaS solutions! The post How SaaS Can Simplify Your Life: A Non-Technical Guide first appeared on SaaS Metrics.
We tend to think of numbers as facts and, in many ways, this is completely true. If my thermometer says it is 20 degrees outside, that is strong evidence that this is actually the case. Unless I have reasons to believe my thermometer is broken, I will take this to be an objective truth. I […] The post There is No Such Thing as Neutral Dashboard Design appeared first on CloudKettle.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Get insights on top SaaS inventory management solutions that can revolutionize your business operations—discover which one suits you best. The post Top SaaS Solutions for Inventory Management first appeared on SaaS Metrics.
Scytale joins AWS ISV Accelerate Program to enhance cloud-based compliance automation solutions. New York, NY, July 8, 2024 Scytale is excited to have recently joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program , a prestigious co-sell program for AWS Partners offering software solutions that run on or integrate with AWS.
Give your teams faster access to the metrics that matter most to them with team dashboards and folders. Everyone at your company helps grow the business in unique ways. Marketing attracts interest in your SaaS product, sales turns that interest into revenue, customer success keeps customers happy, and finance manages the company’s financial health.
I have been baking sourdough bread for a bunch of years and when the pandemic hit, I was one of those people who was getting calls for sourdough baking advice. I remembered the challenges of learning to bake and creating my first starter, and that turned into a new product idea — a warming device to keep sourdough starter consistently at the right temperature.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
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