Wed.Jul 10, 2024

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SaaS growth remains slow throughout H1 2024

Chart Mogul

ChartMogul‘s June SaaS growth data is here. The first half of 2024 is marked by a steady growth landscape for most SaaS companies. We continue to see glimmers of growth in certain ARPA segments after record-low growth rates experienced in 2023. 6 key insights: ARR growth rate for June remains unchanged from the end of … ChartMogul‘s June SaaS growth data is here.

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5 Interesting Learnings from Instructure at $620,000,000 in ARR

SaaStr

So there’s a vertical SaaS company at over $600m ARR that is extremely well known to its customers that you’ve probably never heard of — Instructure. Instructure is one of the leading learning management systems for education with its Canvas product. Your kids may well use it. You may have in college, too. It was founded in 2008 but took a while to get going, hitting $1m in revenue in 2011 selling to Utah schools — and then scaled from there.

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AI Pricing Strategies for SaaS Companies Offering Copilots

Tom Tunguz

Pricing an AI product will be a defining question in software for the next few years. AI products offer productivity gains. But greater productivity may reduce the demand for seats over time, ultimately decreasing the size of software markets. We can observe the market trends today across some of the larger SaaS companies who offer AI pricing. Company Product Base Price AI Price Ratio Github Github Enterprise 21 10 0.67 Gitlab GitLab Duo 19 20 1.05 Google Workspace Business Plus 18 20 1.11 Loom

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9 Customer Experience Software to Improve Customer Satisfaction

User Pilot

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. But what are they all about, and which ones should you choose for your SaaS platform? Here’s all you must know.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Nimble Releases Email Sequence Templates for Seamless Campaign Building

Nimble - Sales

Whether you’re a salesperson engaging with a lead or an accountant following up with invoices, establishing and nurturing relationships with contacts and clients is crucial for business success. Email sequences provide a structured and automated way to create and maintain The post Nimble Releases Email Sequence Templates for Seamless Campaign Building appeared first on Nimble Blog.

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Best SaaS Solutions for Fleet Management

SaaS Metrics

Join us as we delve into the top SaaS solutions for fleet management that could revolutionize your operations and save you money—discover which one suits your needs. The post Best SaaS Solutions for Fleet Management first appeared on SaaS Metrics.

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Customer Engagement vs Customer Experience

User Pilot

You’ve probably heard the terms customer engagement and customer experience used interchangeably. The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. However, they’re not the same. Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey.

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SaaS Applications for Content Management: Top Tools

SaaS Metrics

Find out which SaaS applications for content management stand out and why they might be the perfect fit for your team's needs. The post SaaS Applications for Content Management: Top Tools first appeared on SaaS Metrics.

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11 User Experience Interaction Guidelines for Enhanced Engagement [+ Examples]

User Pilot

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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NIS2 Compliance: Why It’s Everyone’s Business

Scytale

Did you know that globally, there are 2,200 cyber-attacks every day ? That’s an attack happening approximately every 39 seconds! We’re living in an increasingly digitized world where our dependence on SaaS systems and platforms is continually expanding. Each online service requires a bunch of personal data upon sign-up, and the more valuable data that is stored in the cloud, the more vulnerable we become to the escalating cyber threats.