SaaStr

DECEMBER 7, 2023

Dear SaaStr: When Should I Expect New Sales Hires to Be On Target? At least by 1.5 sales cycles. And yes, that’s true today, too. You should know well before that if you are managing her or him — you’ll usually know by half a sales cycle. But if you have say a 60-day average sales cycle, and a new rep isn’t more or less on target by month 90 … or at the very least 60%-70% of the way there … she or he probably never will be.

Sales Hiring 228

Sales Hiring Sales Management Metrics 228

The Daily Egg

DECEMBER 7, 2023

In today’s fast-paced and ever-evolving business environment, the need for a versatile, efficient, and user-friendly management tool is more critical than ever. The post Flowlu Review appeared first on The Daily Egg.

Management 278

Management Business Sales 278

SaaStr

DECEMBER 7, 2023

So discounting is such a surprisingly nuanced and complex topic in SaaS. While a few leaders like Atlassian do pursue a mostly “no discounts” policy for the most part — that just doesn’t work in practice for 99% of us. As much as we’d love to have a No Discounts policy … it’s tough in practice. First, it’s often impossible to get through many procurement departments without one.

Enterprise 269

Enterprise SaaS Pricing Sales 269

The Daily Egg

DECEMBER 7, 2023

Imagine setting up a video call for the most important investor meeting of the year and dealing with jitters, lag, and connectivity. The post Everything You Must Know About RTP Protocol appeared first on The Daily Egg.

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

DECEMBER 7, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Kicking us off is Jay Levy, Managing Partner at Zelkova Ventures. #1. What’s your most recent disclosed investment? Why did you do the deal? We recently invested in Respondology. The company provides a platform for brand and audience protection via social media comment moderating.

Development Team Review 219

Development Team Review Technical Review Management Software Review 219

Buffer Resources

DECEMBER 7, 2023

Think about five content creators you admire. Regardless of who they are, there's a common thread: consistency.  Now, consistency might sound simple, but let's be real—it's tough. I know firsthand because I struggled with it myself. Before 2019, I was a freelance writer trying to make a name for myself. I joined LinkedIn hoping for opportunities, but my sporadic and lackluster posts went unnoticed, and my online presence was, to put it bluntly, a flop.

ChatGPT 137

ChatGPT Social Media Interviewing Content Marketing 137

The Moz Blog

DECEMBER 7, 2023

Uncover 30 different types of images your local business can use online to demonstrate E-E-A-T to both Google and potential customers.

Business 127

Business 127

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can d

Revenue 92

Revenue Sales Customer Success Technical Review 92

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. This is a v2.0 of my original post published on Baremetrics , converted and updated to a series of articles. The “rules” haven’t changed since last year, but we have gotten a lot of questions as to how to apply the rather generic advice in practice.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

DECEMBER 7, 2023

One of the most pressing questions of customer success is how many customers stick around. After all, keeping all the customers you already have will be much cheaper than trying to acquire new customers. In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! TL;DR The renewal rate is the percentage of customers who renew their subscriptions.

Retention 91

Retention Payment Features Subscription Churn 91

Chargebee

DECEMBER 7, 2023

Based on a benchmark report from PwC, Finance Teams continue to spend about 30-40% of their bandwidth on data collection, quality checks, and reporting. While our customers deeply appreciate the efforts and time their finance teams invest in ensuring everything runs smoothly, we’re always looking for ways to lighten their load. That’s why today, we’re excited to showcase a few recent updates from Chargebee that will help finance teams gain greater efficiency, wrap up their work more quickly, and

Finance 75

Finance Benchmarks Payment Features Subscription 75

User Pilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them.

Payment Methods 86

Payment Methods SaaS Payments Data Payments 86

TurnKey Labs

DECEMBER 7, 2023

Ever wondered about the true cost of leaving your offshore team’s data unprotected? Picture this: cybercrime is estimated to cost the world a staggering $10.5 trillion annually by 2025. Cybercrime is no longer a distant threat; it’s an impending financial storm.

Data 62

Data Development 62

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

User Pilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? Read on to find out their key differences and how they work together to help grow your product. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Management 85

Management Systems Review Software Review Technical Review 85

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Each winning team has achieved remarkable results in one of five categories—onboarding, adoption, renewals and expansion, advocacy, and innovation—using smart, digital-first strategies powered by their ChurnZero customer success software.

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

User Pilot

DECEMBER 7, 2023

Looking for a good customer segmentation tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer segmentation on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

Baremetrics

DECEMBER 7, 2023

This article walks you through how to use Gusto’s integration with Quickbooks to split your payroll into categories according to SaaS best practices. An automatic sync will save you money, reduce the room for error, and speed up the monthly closing of your books. If you are using both tools already, the set up is quick and easy. Note: This post is a part of a series on organizing SaaS Chart of Accounts.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Chargebee

DECEMBER 7, 2023

In a shifting economy, resilience is key. Adopting a subscription model offers Direct-to-Consumer (D2C) retailers an opportunity not just to weather the storm, but to chart a course for sustainable growth and long-term profitability. The term ‘subscription’ was synonymous with magazines, but now they’re just about everywhere you look.

Payment Features 52

Payment Features Subscription Forecasting Trends 52

Baremetrics

DECEMBER 7, 2023

Automating the categorization of your recurring expenses will enable more accurate financial projections and faster closing of the books. It will also save time for your accountant that can be used for more value-adding work. This post is part of a series for SaaS CEOs and Founders on organizing SaaS Chart of Accounts. The goal of the series is to provide practical advice on organizing and automating your financial backend, which results in more accurate forecasts and a faster feedback loop thro

Banking 52

Banking Outsourcing Services SaaS Payments Advertising 52

Infinicept

DECEMBER 7, 2023

As a software company, you’ve put a lot of work into creating a top-notch, tailored experience for your customers. Adding payments also adds another layer to their relationship with you, their trusted service provider.

Merchant Services 52

Merchant Services Payments Payment Solutions Payment Services 52

Baremetrics

DECEMBER 7, 2023

‍ "S**t is hitting the fan", isn't a phrase I've heard regularly from customers over the years. But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. As a financial modeling company, we have helped our customers navigate through tough times in the past.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

Chargebee

DECEMBER 7, 2023

Loyalty makes the world go around – it’s the key to your personal relationships and one of the most important values for brands, too. Being a customer-centric business means nurturing your customer relationships and providing good value with every interaction. The reward for success in these endeavors is clear: customer retention. It’s well known that acquiring a new customer requires far more effort, time, and money than retaining an existing one.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Subscription Revenue 52

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner. The benefits of a well-thought-out process includes increased visibility to your revenues, expenses, and cash flows, and a faster feedback loop to make your forecasting more operationally focused.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). No longer will rigid, one-size-fits-all plans and shadowy pricing structures hold sway. Today’s customers demand flexibility, transparency, and a pay -as-you-go experience.

B2B 52

B2B Payment Features Subscription Pricing 52

Chargebee

DECEMBER 7, 2023

In the early days of online shopping, it wasn’t uncommon to see websites suggesting that you buy a product after buying a similar one. But while you might like your new designer T-shirt enough to want to purchase a second one in a different color, it’s safe to say you wouldn’t need another refrigerator or annual wall calendar for some time to come. Personalization has come on leaps and bounds since the dawn of e-commerce.

Payment Features 52

Payment Features Subscription Revenue 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Subscription Flow

DECEMBER 7, 2023

For every business, it is crucial to decide the billing model for customers. While deciding on the billing model, one must keep the affordability of customers, revenue targets, and sales in consideration so that a win-win can be crafted for both customers and retailers. Different people visit gyms. However, some of them are regular and some are irregular.

Software Review 52

Software Review Payment Features Subscription Forecasting 52

Baremetrics

DECEMBER 7, 2023

This post is part of a series for SaaS CEOs and Founders on organizing SaaS Chart of Accounts.

Banking 52

Banking SaaS 52

SmartKarrot

DECEMBER 7, 2023

In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer churn. Elizabeth, with a rich background that spans from sales to leading customer success teams and consulting, shared valuable insights and expert tips on navigating the challenges of customer churn in the ever-evolving business landscape.

Churn 10

Churn Construction Data Analysis Onboarding 10