Tue.Jan 30, 2024

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Dear SaaStr: What Do I Do When My CEO Is Destroying My Startup?

SaaStr

Dear SaaStr: What Do I Do When My CEO Is Destroying My Startup? You quietly, and respectfully, move on. It can be tempting to want to “do something” when a CEO is seemingly destroying a startup: You can take it to the board of directors. This happens a lot, actually. They may listen. But it’s unlikely they will do anything. You can rally the troops.

Startup 272
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Experience as a Status Symbol

Tom Tunguz

Last year, I argued every company would need an AI strategy because AI would infuse most products. But, I missed an important concept in the post. Talent. In the last year, AI experience has become a status symbol on a resume & a path to materially higher salaries. I’ve spoken to many executives seeking their next role. “I’m looking for a role in an AI company” is a refrain in every conversation.

AI 138
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What to Do If You’re An NRR Zombie

SaaStr

So we try to be positive on SaaStr — that’s what helps the most. Showing folks the way, often through tougher times. But there’s a trend I want to highlight now that we’ll see all across 2024. And I’m highlighting so if it’s you — you can get a bit of a kick in the arse and go do something about it. It’s the “NRR Zombie”. What’s that? It’s a SaaS startup that basically fell out of product-market fit after the 2021 boom … but has enough revenue and high enough NRR to keep going.

Headcount 291
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The Future of Payments: Unleashing the Power of Integrated Payment Credit Cards & Debit Cards

USIO

Imagine a world where paying for things is super easy and secure. Integrated payment credit cards are making that happen! They’re like magic cards that combine regular credit card stuff with easy and smooth ways to pay. Let’s explore why these cards are exciting and what they could mean for how we pay for things in the future. Easy-Peasy Transactions: Integrated payment credit cards are here to make buying stuff a breeze.

Payments 130
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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Checking all the boxes

Payrix

Checking all the boxes How Payrix is helping the leader in self-storage operations software unlock value for customers. You never think about self-storage businesses until you need one. But they’re everywhere (up to 60,000 nationwide), hiding in plain sight. Storable , the leading provider of all-in-one software for the self-storage industry, has a vision for its payments solution that is reminiscent of the industry it serves.

More Trending

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Taking control of the payments experience

Payrix

Back to customer stories Taking control of the payments experience We met with Misty Novich, VP of Payment Solutions at Neon One to chat about integrated payments and the winning combination of technology, flexibility, and control Despite a steady influx of technologies meant to serve the nonprofit space, they’ve shown to often be inconsistent in experience, poorly integrated, and hard to use – a difficult hurdle for most nonprofits working with limited resources.

Payments 130
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How to Get More Subscribers on YouTube in 2024

Buffer Resources

While there’s no official number from YouTube, there are a reported 113 million active channels on the platform.  That might seem like a staggering number of YouTubers to compete with. But the good news: YouTube has more than two billion monthly active users — so there are plenty of subscribers to go around.  The trick is reaching them — and then creating high-quality content that resonates so much with them that they hit subscribe.

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Pumped up profits, with less heavy lifting

Payrix

Pumped up profits, with less heavy lifting How Payrix gave a growing, health and fitness industry software strength to compete. Nick Dennis always knew that he wanted to make an impact in the fitness world. During his senior year at college, while working toward a math degree, he came up with an idea to help fellow students find a fitness partner on campus.

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How Cognism Generated $441k in Revenue With Money Keywords

The Moz Blog

B2B data provider Cognism revamped its SEO strategy to focus on money keywords. Read the case study to find out how SEO generated $441k in revenue.

Revenue 115
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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A cut above the rest

Payrix

Back to customer stories A cut above the rest Why Real Green Systems, the leading software platform for lawn care businesses, chose Payrix. At a time when home computers were just coming onto the scene — think 1984 Apple Macintosh — the founder of Real Green Systems realized how software could help him pursue his passion for growing green businesses, and run his lawn care business more efficiently. 37 years later, Real Green is the innovative leader in software for the industry.

Payments 130
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Rethinking Metrics: The Shift from MQL to Pipeline in Marketing

Sales Hacker

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. As we step into this new era, we re-evaluate what truly matters in the marketing landscape. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 100
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Click-to-Dial with Spreadsheets

yoursales

Click-to-Dial with Spreadsheets This guide to Click to Dial with Spreadsheets was last updated on 26th of January 2024. Good selling ! S ales can feel complex at times, and sometimes companies will be looking for single tools to just solve a single problem. In this post we share how to set up click-to-dial with spreadsheets, your favourite dialer, skype, or an IP phone client.

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GTM 79: Surviving and Thriving with Frugal, Gorilla GTM Against Giant Incumbents | Amit Pande

Sales Hacker

Amit Pande is CMO and EVP of Strategy at Aviso AI, a leading revenue intelligence platform. Previously, Amit led marketing efforts at startups like Tact AI (1st AI Assistant for Sales backed by AWS, Microsoft, and Salesforce), HP Inc (next-gen computing) and Spire AI (Human Capital SaaS). In a prior life, Amit also led product and UX teams at Yahoo and Oracle.

AWS 89
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Nimble Launches Email Scheduling and Email Drafts to Elevate Your Email Game!

Nimble - Sales

We’re thrilled to share that you can now save email drafts and schedule emails within Nimble! This update is a game-changer for those who live in their email inbox! These new features are an extension of our newly designed message compose form, which allows you to seamlessly compose, draft, and schedule emails all in one […] The post Nimble Launches Email Scheduling and Email Drafts to Elevate Your Email Game!

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Offshore Development Center: How To Build ODC The Right Way

TurnKey Labs

Climate change causes one type of drought. The incessant demand for software development causes another: a constrained supply of talent. A Korn Ferry report estimates that by 2030 there will be a talent shortage of more than 84 million experts.

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B2B SaaS Renewal Strategy for Effective Renewal Management

Subscription Flow

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. Realizing that customer relationships in the SaaS industry do not stop at the point of sale is analogous to understanding SaaS subscription renewal supervision; what distinguishes successful SaaS companies is this

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Partnership between Fractional CFOs and Tech Staffing Companies – Does It Make Sense?

TurnKey Labs

Fractional CFOs have gained momentum in recent years, empowering startups and SMEs with affordable financial leadership.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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The ROI of Investing in Leadership Skills: A Case Study with Derek Squires

30 Day Leadership

Ever wondered if your career could be more than just a path directed by others? In this episode, Nils Vinje discusses leadership development with guest Derek Squires. They delve into Derek's background, his career progression, and lessons learned from investing in himself as a leader. Derek shares how embracing the idea of being the CEO of his career has enhanced his clarity, confidence, and ability to tackle any challenge.

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CCPA Data Privacy: Safeguarding Personal Information in the Digital Era

Scytale

Understanding the CCPA Another day, another framework. Except, if you’re a SaaS company potentially working with Californians’ personal information, listen up! The California Consumer Privacy Act (CCPA) is state legislation that sets data privacy rights for Californian residents. Now, how does that affect your business? Well, suppose your website obtains and handles data on Californian residents.

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12 LinkedIn Summary Examples We Love (and How To Shine in Yours)

CloseSaaS

Writing your LinkedIn Summary doesn’t have to be hard. Learn from 12 great LinkedIn Summary examples and use our free AI summary generator.

AI 52
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How to Choose the Right SuitePayments Provider to Use with NetSuite

BlueSnap

NetSuite – possibly the most well-known ERP & CRM solution in business – provides your company with numerous solutions to assist in day-to-day operations. It supports planning, accounting, eCommerce and more. Choosing the right SuitePayments integration to further expand the tool’s capabilities can elevate your business and streamline operations.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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BluIQ vs. the Rest: How to Make an Informed Billing Platform Decision

Blulogix

BluIQ vs. the Rest: How to Make an Informed Billing Platform Decision By BluLogix Team Selecting the right billing platform is a crucial decision that can significantly impact your business, affecting everything from revenue to customer satisfaction and operational efficiency. In the highly competitive business environment of today, it’s essential for companies to choose a robust and versatile billing system, especially for managing subscription models effectively.

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The Ultimate Showdown: Comparing Business Phone Plans to Save Your Company Money

How To Buy Saas

Saving on all areas of the business is important as saving your company money means you are making a profit. To compare business telecom costs means to find different service providers that offer business phone plans to find the cheapest quote for your business. However, it would help if you found a phone plan that meets all your business needs. In this article, we will discuss what a business entails with phone plans and how to compare these plans.

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Experts Reveal: The Art of Managing Key Customers

SmartKarrot

Welcome to a deep dive into the intricate world of strategic customer management. As someone who has spent several years navigating the complexities of enterprise and strategic customer relationships, I am excited to share my insights on the art of managing key customers. Before we begin, it’s important to note that the views shared here are solely mine, derived from years of hands-on experience in the field.

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Experts Reveal: The Art of Managing Key Customers

SmartKarrot

Welcome to a deep dive into the intricate world of strategic customer management. As someone who has spent several years navigating the complexities of enterprise and strategic customer relationships, I am excited to share my insights on the art of managing key customers. Before we begin, it’s important to note that the views shared here are solely mine, derived from years of hands-on experience in the field.

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Evaluating Embedded Payment Providers For Your Software? Get The Evaluation Scorecard Today

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.