SaaStr

SEPTEMBER 8, 2024

So just as supply chain logistics juggernaut Flexport was beginning to scale, founder CEO Ryan Petersen came to SaaStr Annual to share his top lessons — and mistakes. And we’ll have 200+ sessions like this at 2024 SaaStr Annual, Sep 10-12 in SF Bay!! If you are not familiar with Flexport, they are a licensed customs brokerage and freight forwarder built around a modern web application that helps brands move products around the world.

Sales Recruiting 325

Sales Recruiting Scale Venture Capital Sales Hiring 325

Tom Tunguz

SEPTEMBER 8, 2024

Large language models are wonderful at ingesting large amounts of content & summarizing. Uploading an academic paper and I can pester it with an infinite list of questions & it will respond with equally infinite patience. In comparing the two most recent Microsoft earnings calls, Claude highlighted: faster than expected Azure growth (29% vs 27%) AI contributing 8% of Azure revenue up from 7% higher CapEx spending & greater capacity constraints for data centers much better commercial

Artificial Intelligence 124

Artificial Intelligence Azure AI Search AI 124

User Pilot

SEPTEMBER 8, 2024

Did you know that our client RecruitNow saved over 1,000 customer training hours a year by implementing a localized resource center coupled with onboarding flows? Great product support helps you cut on costs and make users happy, so in this article, we’ll look at the various in-app support types and some best practices for you to follow. TL;DR Product support helps customers use a product effectively by troubleshooting issues, answering questions, and providing guidance and updates.

Social Media 83

Social Media Customer Support Onboarding Communication 83

Cobloom

SEPTEMBER 8, 2024

SaaS has given rise to a number of specialised solutions tailored to specific industries—known as vertically specialised SaaS (vertical SaaS or vSaaS for short) in the past fifteen years. Unlike horizontal SaaS platforms, which cater to a broad range of industries, vertical SaaS solutions focus on the nuanced needs of a particular market, such as healthcare, legal, accountancy or hospitality.

Healthcare 52

Healthcare SaaS Business Investment 52

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

User Pilot

SEPTEMBER 8, 2024

Data from 99firms found that 77% of companies run A/B tests. But, extracting actionable insights is only possible when you use the right product analytics platform. Many companies choose Mixpanel A/B testing to run their product experiments. If you are reading this article, you are probably considering it too! To help you make a decision, in this blog, we will go over the specifics of A/B tests in Mixpanel, uncover its pros and cons, and introduce you to a better alternative.

Software Review 83

Software Review Technical Review Underperforming Technical Team Pricing 83

Cobloom

SEPTEMBER 8, 2024

SaaS has given rise to a number of specialised solutions tailored to specific industries—known as vertically specialised SaaS (vSaaS) in the past fifteen years. Unlike horizontal SaaS platforms, which cater to a broad range of industries, vertical SaaS solutions focus on the nuanced needs of a particular market, such as healthcare, legal, accountancy or hospitality.

Healthcare 52

Healthcare SaaS Business Investment 52

SaaS Metrics

SEPTEMBER 8, 2024

Navigating your SaaS conversion funnel can uncover hidden insights that may dramatically enhance your user experience—discover how to optimize your strategy effectively. The post Using Funnel Analysis to Improve SaaS Conversions first appeared on SaaS Metrics.

SaaS 52

SaaS User Experience Metrics Strategy 52

Cobloom

SEPTEMBER 8, 2024

As a SaaS founder, one of the most exhilarating milestones in your company’s journey is securing Series A funding. The process of closing this round brings validation from investors, excitement for the future, and a significant injection of capital to scale your business. However, for many startups, particularly in the SaaS world, this milestone is also fraught with danger.

SaaS 52

SaaS Startup Scaling Business 52