SaaStr

JANUARY 7, 2024

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Neeracha Taychakhoonavudh, Global Head of Customer Experience at Asana, check it out here.

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Social Media AI Technology Branding 265

Kellblog

JANUARY 7, 2024

Thanks to Frank Slootman , blowing up customer success (CS) teams is quite in vogue. “We don’t believe companies should have a separate customer success function. The first thing we did when Frank joined Snowflake was we blew up the customer success function. You are either going to do support, sales, or professional services. Customer success is not accountable for anything.” — Mike Scarpelli , Snowflake CFO “The alternative strategy is to declare and constantly reinforc

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Customer Success Sales Hiring Benchmarks Churn 120

SaaStr

JANUARY 7, 2024

Dear SaaStr: Does Anyone Regret Being an Entrepreneur? No, but there are laments. The thing is, successful entrepreneurs generally speaking, can only do that — be successful entrepreneurs. Why? Why can’t they go work for someone else, collect a huge paycheck, whatever — afterwards ? I think the reason is that being a successful entrepreneur actually re-wires your brain.

Technology 245

Technology Revenue Leadership 245

User Pilot

JANUARY 7, 2024

Looking for the right revenue growth formula to keep track of your numbers and know how well you’re performing? This article shows you how to calculate revenue growth in the short and long term. You’ll also learn seven solid strategies for boosting SaaS growth , regardless of your company stage. TL;DR Revenue growth refers to the increase in a company’s revenue between a specific period and the same period in the past.

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Revenue SaaS Churn Onboarding 96

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

JANUARY 7, 2024

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Beginning of The End of Customer Success, SDRs, and Support Agents A Low Burn Multiple is Great. But — It Doesn’t Mean You Won’t Run Out of Money.

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Venture Capital Scale AI Customer Success 238

TurnKey Labs

JANUARY 7, 2024

Are you looking for an efficient way to source top development talent without having to jump through all the traditional (and tedious!) hiring hoops? Are you seeking a cost-effective and flexible way to increase your software development capabilities? If the answer is yes to either – or both!

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SMB Startup Software Development Development 62

Blulogix

JANUARY 7, 2024

Choosing the Right Billing Platform for Your Subscription Model By BluLogix Team Selecting the right billing platform is a critical decision for businesses operating under a subscription model. The choice you make can significantly impact your ability to manage subscriptions efficiently, provide excellent customer experiences, and drive revenue growth.

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Payment Features Payments Payment Services Subscription 52

TurnKey Labs

JANUARY 7, 2024

All software development projects have lofty goals. But realizing that reaching these development objectives depends on engaging and retaining your software developers across the project’s lifecycle will save you a lot of headaches and speed up development.

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Software Development Engagement Development Software 62

TurnKey Labs

JANUARY 7, 2024

Colombia has an exciting and quickly growing software development industry that’s taking the development world by storm. All the news I could find regarding the Colombian offshoring market is shouting that this mid-sized country in South America is churning out extraordinary new software projects and products.

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Outsourced Development Software Development Development Software 62

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

TurnKey Labs

JANUARY 7, 2024

Design Portfolios to Inspire You! ➡ Where can I find good Ideas?➡ Where to get Inspiration?➡ Where can I ask a Question?➡ Where can I hire Developers for my App Idea?➡ Tips to make your own HOT Portfolio Where to Find Website Developer Web Developers, You Want to Work Within 2024 1.

Web Development 62

Web Development Web Developers Development Technology 62

TurnKey Labs

JANUARY 7, 2024

In the intricate tapestry of today’s digital realm, WebRTC (Web Real-Time Communication) stands out as the golden thread weaving real-time web communication together. As a business striving to offer the best interactive experiences to its clients, hiring an expert WebRTC developer can be the key to unlocking innovative, high-quality communication solutions.

Development 57

Development Innovation Communication Web Development 57