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The Customer Success Evolution: From Support to Strategic Growth Engine Customer Success is going through radical change now. It’s not just a departmentit’s your company’s secret weapon for sustainable growth. Erica Anderson, CRO of Notion and Abbas Haider Ali, VP of CS at GitHub joined SaaStr Annual’s Chief Customer Officer Summit to share the latest in CS across B2B.
Pricing a product is tough. You need to maintain healthy margins, stay competitive, and make sure its appealing to customers, all at once. And if the product isnt selling, the first instinct is often to think the price is too high. The truth is, the price itself is hardly ever a problem. The issue could … Pricing a product is tough. You need to maintain healthy margins, stay competitive, and make sure its appealing to customers, all at once.
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Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
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At SaaStr Annual Zeni’s VP of Marketing Ben Ashworth and Director of FinOps Lena Suar shared their blueprint to help their customers fuel hypergrowth. Zeni – the AI-first finance concierge for modern companies – shared their blueprint for hypergrowth. What makes this interesting? Zeni isn’t just preaching – they’re practicing.
*sigh * … Well always have to fix bottlenecks. You mightve cracked your head to design and implement the perfect user journey that will lead most users to success. Yet, most users wont go through it, theyll follow their own journey. And in the process, theyll face bottlenecks points in the journey where the user’s progress is slowed, interrupted, or simply blocked.
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