SaaS Metrics
SEPTEMBER 17, 2024
By focusing on key metrics like MRR and CAC, you can unlock deeper insights into your SaaS application's success—discover how to interpret them effectively! The post How to Measure the Success of Your SaaS Application first appeared on SaaS Metrics.
SaaStr
SEPTEMBER 17, 2024
So two of the great leaders in SMB SaaS, Shopify for e-commerce, and HubSpot for sales, marketing and more, are going more upmarket: HubSpot 100+ seat deals are up 55% Shopify now gets 31% of its revenue from “Plus” or its bigger brands and more enterprise product And yet … they are also both going more SMB as well! HubSpot’s ACV has actually come down a tiny bit to $11,225 as its also pushes its new entry-level and single-seat products Shopify’s smaller merchants h
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Buffer Resources
SEPTEMBER 17, 2024
After digging into millions of posts sent through Buffer in 2023, we’ve pinpointed the best time to post on all major social platforms for maximum engagement. Discovering the best time and the best day to post on LinkedIn was particularly fascinating. While most other social media platforms can be pretty unpredictable, with ebbs and flows in activity happening at random times of the day, LinkedIn’s high-engagement time slots are like clockwork.
SaaStr
SEPTEMBER 17, 2024
Dear SaaStr: When Will VCs Push You To Bring On an Outside / Professional CEO? I think 99% of successful VCs, especially “traditional”, experience Silicon Valley-type VCs have now seen you want to back the founder-CEO forever if you can. You sometimes get a short-term boost from a Professional CEO, especially as they often are very good at recruiting, a skill it takes many first time founders a while to truly learn and embrace.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Sales Hacker
SEPTEMBER 17, 2024
Austin Hay is the Co-Founder of Clarify, a new intelligent CRM built as a platform that developers love. He is also a Partner and MarTech Teacher at Reforge, as well as a MarTech Advisor and GTM Investor at HBE Ventures. With a background leading marketing technology teams at high-growth startups like Ramp, Branch, and mParticle, Austin brings a wealth of expertise on the evolving MarTech and RevTech landscape.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Stax
SEPTEMBER 17, 2024
A payment gateway is a must-have for online stores. In fact, research from 2023 shows that 69% of Americans said they’ve used a digital payment method in the past 3 months when making a purchase. And the best way for online businesses to start accepting payments is with a payment gateway. But hold on: If you’re wondering what a payment gateway is, and just why exactly you need one, we’ve got you covered.
Groove HQ
SEPTEMBER 17, 2024
It’s not enough to offer a high-quality product or service. If that’s all you bring to the table, buyers don’t have a clear reason to choose your business over the competition. So if you’ve put a lot of time into development and marketing, but you’re struggling to attract and/or retain customers, your focus might be […] The post Your Guide To Building a Strong Customer Experience Team appeared first on Groove Blog.
Stax
SEPTEMBER 17, 2024
In the new, digital era of payment management and shopping, protecting customer data is a top priority. While the news may bring breaking headlines about stolen or lost data from large corporations, every business can take the steps necessary to secure sensitive data. TL;DR PCI compliance is essential because it helps prevent data breaches, ultimately cultivating customer trust.
CloudKettle
SEPTEMBER 17, 2024
Flows are very useful tools within Salesforce. However, there may be instances when you have a Flow that you do NOT want to run in a Sandbox. For example, maybe you have a Scheduled Triggered Flow that sends emails, or triggers an integration. Were this Flow to run in a sandbox you would see unwanted […] The post How to Prevent Flows from Running in a Sandbox appeared first on CloudKettle.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Stax
SEPTEMBER 17, 2024
When did you last use cash or check to pay for something? If you had to scratch your head to answer this question, you’re among 9 in 10 Americans who prefer digital transactions over traditional payment methods. According to Mordor Intelligence , the electronic payments industry was valued at $7.36 trillion in 2021 and is expected to grow at a CAGR of 11.08% to hit $15.27 trillion in 2030.
SaaS Metrics
SEPTEMBER 17, 2024
Learn the crucial performance metrics every SaaS company must track to unlock growth potential and enhance customer satisfaction—discover what you might be missing! The post Top Performance Metrics Every SaaS Company Should Track first appeared on SaaS Metrics.
Scytale
SEPTEMBER 17, 2024
Let’s be real. In this high-tech hyperconnected world, cyber threats are lurking around every corner. So, keeping data safe isn’t just important, it’s essential. For organizations that work with the U.S. government, especially those handling sensitive information for the Department of Defense (DoD), cybersecurity is more than just a checkbox. That’s where frameworks like the Cybersecurity Maturity Model Certification (CMMC) and the National Institute of Standards and Technology (NIST) guid
BetterCloud
SEPTEMBER 17, 2024
To renew or not to renew? That is the question. As you assess your company’s techstack, you’re likely facing the question of whether to renew or replace contracts that are nearing expiration. How can you still be sure the features and functionality of every software program your team uses are still a good fit for your employees? Is there a way your team determines if the SaaS application should renew or if the time has come to search for a different tool?
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
User Pilot
SEPTEMBER 17, 2024
Curious to learn how Impala used Userpilot to scale its onboarding process and improve user activation rates by 100%? Read on! We met with Sierra Szkrybalo, the Partnerships and Customer Success Associate at Impala , to discuss their success story in detail and hopefully give you some inspiration from it. But firstly, let’s learn more about Impala: Impala is a pioneering software platform dedicated to democratizing social impact data.
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