Predictable Revenue

NOVEMBER 7, 2024

Daisy Chung underscores that revenue growth comes from a synchronized approach between these two departments. The post How to Get Sales and Customer Success to Work Together appeared first on Predictable Revenue.

Customer Success 130

Customer Success Sales Revenue Development 130

SaaStr

NOVEMBER 7, 2024

So what does an all-hands employee retreat really cost? You can do it more or less cheaply, for sure. But I found this post from Jason Fried at 37 Signals insanely useful. Across geographies from Miami to Amsterdam and more, here were their fully-burdened costs: So, we do these full-company meetups twice a year in different cities around the world.

213

213

Payrix

NOVEMBER 7, 2024

Ensuring secure, seamless payment processing is more essential – and complex – than ever today. At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

NOVEMBER 7, 2024

Dear SaaStr: How Do I Know if a VC Is Asking For Too Much Control in a Financing Round? Look out for: A board of directors that isn’t roughly proportional to the equity owned & purchased. If a VC is buying 15%, 1 board seat makes sense for the fund. If they are buying 5%? Not so much. Seed investors that want too much control. If a seed investor buys double-digits, they may earn a board seat.

Finance 194

Finance 194

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Tom Tunguz

NOVEMBER 7, 2024

Over the weekend, I found myself in an hour-long conversation during my drive with an AI. We jumped from discussing Cooper Flagg’s basketball stats at Duke to comparing Carlo Rovelli and Brian Greene’s competing theories of physics to talking about the history of San Francisco. In a daring feat of economic analysis, I asked it to calculate if the after-tax returns of two ETFs were statistically significant & to compare the energy portfolios using the 13-Fs of a few hedge funds fo

Artificial Intelligence 134

Artificial Intelligence AI Engineering Investment 134

Kellblog

NOVEMBER 7, 2024

Sometimes. But make sure it’s not out of laziness or ignorance. Increasingly, you’ll hear the term “business outcomes” popping up in software marketing. While I initially loathed the phrase for its vagueness, over time I’ve come to believe that, much like the frequently abused word “ solutions ,” there is a right and a wrong way to use “business outcomes.” Let’s start with two examples.

Marketing 125

Marketing Business Finance Sales Hiring 125

The Moz Blog

NOVEMBER 7, 2024

Discover effective Black Friday marketing strategies to boost your profits. Learn actionable tips to stand out and succeed this shopping season.

Strategy 100

Strategy Marketing 100

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs.

Customer Success 88

Customer Success Enterprise Software Review Startup 88

Buffer Resources

NOVEMBER 7, 2024

Competitor analysis can be hard. It’s particularly hard (and confusing and incredibly time-consuming) if you’re relatively new in business. Most of the data is ridiculously difficult to get. Even if you manage to dig something up, you always seem to be left with more questions than answers. How did they manage to get $10M in funding? Did that absurdly expensive ad campaign pay off?

Social Media 74

Social Media Underperforming Technical Team Technical Review Sales Hiring 74

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to sp

Payment Methods 76

Payment Methods Payment Solutions Software Review SaaS Payments 76

Groove HQ

NOVEMBER 7, 2024

Has your business struggled to optimize customer support with Outlook? Maybe you’ve found that emails get lost in the shuffle. Or you can’t figure out which support agents are under-performing, because there’s no concrete data to reference. I’ve been there before – working for an incredibly small team in ecommerce, attempting to provide effective support […] The post What’s the Best Outlook Alternative for Customer Support?

Customer Support 59

Customer Support Data Business 59

Blulogix

NOVEMBER 7, 2024

By BluLogix Team Using Revenue Projection & Prediction to Understand Customer Value Using Revenue Projection & Prediction to Understand Customer Value Revenue projection & prediction is not only about project ing overall financial performance; it also plays a vital role in helping businesses understand which customers are driving the most value.

Revenue 59

Revenue Customer Lifetime Value Retention Trends 59

Groove HQ

NOVEMBER 7, 2024

As your business expands, you might find yourself trapped in a vicious cycle of putting out fires, rather than strategically improving your service. The consequences? Inconsistent customer experiences, missed opportunities, and the gnawing sensation that your competitors are always one step ahead. But there’s good news. You can turn this situation around, and make your […] The post A Small Business Guide To Customer Service Quality Assurance appeared first on Groove Blog.

Business 59

Business Customer Support 59

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Nimble - Sales

NOVEMBER 7, 2024

We’re excited to introduce the new Message Thread View, making it easier than ever to access and review all emails in a conversation thread with a single click. Now, you can quickly see the full context of your customer interactions, The post Keep Better Track of Your Communications with Nimble’s New Message Thread Redesign appeared first on Nimble Blog.

Communication 52

Communication 52