Predictable Revenue
NOVEMBER 7, 2024
Daisy Chung underscores that revenue growth comes from a synchronized approach between these two departments. The post How to Get Sales and Customer Success to Work Together appeared first on Predictable Revenue.
SaaStr
NOVEMBER 7, 2024
So what does an all-hands employee retreat really cost? You can do it more or less cheaply, for sure. But I found this post from Jason Fried at 37 Signals insanely useful. Across geographies from Miami to Amsterdam and more, here were their fully-burdened costs: So, we do these full-company meetups twice a year in different cities around the world.
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Payrix
NOVEMBER 7, 2024
Ensuring secure, seamless payment processing is more essential – and complex – than ever today. At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry.
SaaStr
NOVEMBER 7, 2024
Should we care about AI infrastructure when building SaaS applications? The Head of the Global VC Practice at Oracle, J.D. Weinstein, and Managing Partner at Bain Capital Ventures, Aaref Hilaly, take the stage at SaaStr Annual to answer this question, plus what to expect with the future of AI. What Is AI Infrastructure Infrastructure is everything you might think of behind a ChatGPT-like experience.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Tom Tunguz
NOVEMBER 7, 2024
Over the weekend, I found myself in an hour-long conversation during my drive with an AI. We jumped from discussing Cooper Flagg’s basketball stats at Duke to comparing Carlo Rovelli and Brian Greene’s competing theories of physics to talking about the history of San Francisco. In a daring feat of economic analysis, I asked it to calculate if the after-tax returns of two ETFs were statistically significant & to compare the energy portfolios using the 13-Fs of a few hedge funds fo
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Kellblog
NOVEMBER 7, 2024
Sometimes. But make sure it’s not out of laziness or ignorance. Increasingly, you’ll hear the term “business outcomes” popping up in software marketing. While I initially loathed the phrase for its vagueness, over time I’ve come to believe that, much like the frequently abused word “ solutions ,” there is a right and a wrong way to use “business outcomes.” Let’s start with two examples.
User Pilot
NOVEMBER 7, 2024
Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs.
The Moz Blog
NOVEMBER 7, 2024
Discover effective Black Friday marketing strategies to boost your profits. Learn actionable tips to stand out and succeed this shopping season.
User Pilot
NOVEMBER 7, 2024
What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to sp
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Buffer Resources
NOVEMBER 7, 2024
Competitor analysis can be hard. It’s particularly hard (and confusing and incredibly time-consuming) if you’re relatively new in business. Most of the data is ridiculously difficult to get. Even if you manage to dig something up, you always seem to be left with more questions than answers. How did they manage to get $10M in funding? Did that absurdly expensive ad campaign pay off?
Groove HQ
NOVEMBER 7, 2024
Has your business struggled to optimize customer support with Outlook? Maybe you’ve found that emails get lost in the shuffle. Or you can’t figure out which support agents are under-performing, because there’s no concrete data to reference. I’ve been there before – working for an incredibly small team in ecommerce, attempting to provide effective support […] The post What’s the Best Outlook Alternative for Customer Support?
Nimble - Sales
NOVEMBER 7, 2024
We’re excited to introduce the new Message Thread View, making it easier than ever to access and review all emails in a conversation thread with a single click. Now, you can quickly see the full context of your customer interactions, The post Keep Better Track of Your Communications with Nimble’s New Message Thread Redesign appeared first on Nimble Blog.
Groove HQ
NOVEMBER 7, 2024
As your business expands, you might find yourself trapped in a vicious cycle of putting out fires, rather than strategically improving your service. The consequences? Inconsistent customer experiences, missed opportunities, and the gnawing sensation that your competitors are always one step ahead. But there’s good news. You can turn this situation around, and make your […] The post A Small Business Guide To Customer Service Quality Assurance appeared first on Groove Blog.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Blulogix
NOVEMBER 7, 2024
By BluLogix Team Using Revenue Projection & Prediction to Understand Customer Value Using Revenue Projection & Prediction to Understand Customer Value Revenue projection & prediction is not only about project ing overall financial performance; it also plays a vital role in helping businesses understand which customers are driving the most value.
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