OpenView Labs

AUGUST 29, 2019

We are often rushing to build out a buyer’s journey, identify the personas and then map content along the journey. But it isn’t enough to have the buyer’s journey identified. It’s imperative that you assess the “jobs” that B2B buyers are trying to complete in the journey and find ways to reduce friction in the journey. The easier you make it for buyers, the more apt they are to choose your company and product.

B2B 41

B2B Benchmarks Consulting Sales Enablement 41

Cobloom

AUGUST 27, 2019

Struggling to generate a decent number of customer referrals? Feel like your growth is being throttled by your customer referral program? Don't worry: most SaaS companies are in the same position, and often, it's caused by the same handful of problems. Today, I'm helping you plug the holes in your customer referral strategy, and overcome nine of the most common customer referral mistakes made by SaaS companies.

SaaS 77

SaaS Strategy 77

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The problem with SaaS is getting people to see the value in your product. This is difficult, especially if your product is complex. Moreover, in every niche, you will have dozens of competitors with a similar product offering, often at a lower price point.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SaaStr

AUGUST 24, 2019

Many do and have. As we see more and more SaaS companies cross $1b+ in ARR (wow!), Twilio being the latest, we see more and more adding new core products to their existing core products. Twilio started with SMS. Now that’s just a piece of Twilio, and its 81%+ growth at $1b (double wow!) was fueled by its entry into email marketing by buying Sendgrid: Twilio Crossed $1 Billion in ARR Growing 81%.

SaaS 193

SaaS Cloud Engineering Sales 193

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Tom Tunguz

AUGUST 26, 2019

Recently, we’ve seen a series of product-driven companies building huge customer bases with tremendous account expansion and terrific sales efficiency. DataDog is no exception. DataDog provides a very popular IT monitoring solution that has grown from its founding in 2010 to a huge business. During that time the product has grown from infrastructure monitoring to application performance management, logging and user experience products.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Predictable Revenue

AUGUST 29, 2019

Learn how to empower your teams to not only crush their numbers but cultivate a mindset that will empower them in all areas of their life. The post The power of positivity: how to inspire your team to leave their limiting beliefs behind appeared first on Predictable Revenue.

Revenue 133

Revenue 133

SaaStr

AUGUST 28, 2019

I remember the first time I lost a six figure customer. It was a surprise: They used the product every day, and constantly. They had done a case study for us. In fact, they were on our homepage. They renewed the contract and added additional seats. And then one day, we got a call. Our competitor had been there, on site. And convinced them they had a better solution for a few critical 10x features.

Metrics 193

Metrics Sales 193

Unbounce

AUGUST 29, 2019

I’m sure you’ve noticed this ubiquitous illustration style by now. Depending on who you ask, these cartoons are either fun and whimsical, or strange and faceless. Maybe you see them as friendly-looking doodles … or maybe you see them as just plain weird. Whatever your opinion, one thing is for sure: these little buddies are everywhere right now. For better or worse, they have completely taken over the visual identities of many high-profile SaaS brands.

Trends 111

Trends Software Review Development Team Review Technical Review 111

Intercom, Inc.

AUGUST 26, 2019

Today we’re releasing a brand new book, Intercom on Sales. If you work at a high-growth company, you’ve likely heard the saying, “What gets you to $50 million won’t get you to $100 million.” You could swap in any numbers you’d like, and the sentiment would still hold true: scaling sales is incredibly hard. I joined Intercom three years ago to do just that, to take our nascent sales team to the next level.

Scale 119

Scale Scaling Sales Business 119

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Neil Patel

AUGUST 27, 2019

Ubersuggest started out as a tool that provided suggestions through Google Suggest. And although that’s great, everyone these days is using Google Suggest to come up with keyword ideas. There have to be more keyword ideas out there that get more search volume and aren’t competitive, right? Well, there are, and now with the new Ubersuggest , you’ll get access to them.

Marketing 112

Marketing 112

SaaStr

AUGUST 24, 2019

Recently there was a lot of discussion around if there are truly “10x engineers” or not. It’s a complicated topic. But one thing that is clearly true — there are 10x Features. Talk to any experienced SaaS sales leader in a competitive space. She’ll agree. What’s a 10x Feature? It’s a feature that, for a material number of customers and prospects, wins the deal vs. the competition.

Scale 176

Scale Mobile Branding Engineering 176

Nimble - Sales

AUGUST 26, 2019

Ian Cleary is a globally recognized marketer that is known for his ability to see the full picture in marketing because of his combined marketing, technology, and business skills. He shares his knowledge through an award-winning blog, at marketing conferences around the world, and through working with customers. Ian strives to bridge the gap between […].

Branding 106

Branding Scaling Technology Marketing 106

Groove HQ

AUGUST 29, 2019

What’s the best way to respond to an angry customer? It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople. When we asked about your biggest challenges, we heard answers like this: […]. The post How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices appeared first on Groove Blog.

Customer Support 104

Customer Support 104

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

The SaaS CFO

AUGUST 29, 2019

How Venture Debt Helps Founders Grow Their Businesses Many founders of SaaS businesses I speak with look only to equity to finance the start-up and early growth of their businesses. They may not be aware of, or do not appreciate the value of, venture debt financing which is complimentary to venture financing. In this guide […]. The post Founder’s Guide to Venture Debt appeared first on The SaaS CFO.

Finance 99

Finance SaaS Business 99

SaaStr

AUGUST 25, 2019

The best angels and seed investors can often serve the role of a mentor quite well, especially if they were CEOs or had similar operational experience. Where it breaks down is using a Series A-B-C investor as a mentor. While they will be highly engaged in your business, it’s also tough to truly share all your struggles and challenges with someone that has invested many millions in your company.

Startup 154

Startup Investment Engagement Business 154

Nimble - Sales

AUGUST 27, 2019

One of the biggest challenges for salespeople is figuring out a way to close more deals faster. Getting prospects to respond on time, pay invoices on time, or sign contracts to get projects off the ground is often slow and tedious. This only leads to project delays and subsequently, worse cash flow. However, it doesn’t […]. The post Nimble CRM Integrations: 5 Tools For Closing Deals Faster appeared first on Nimble Blog.

Payment Features 101

Payment Features 101

Chargebee

AUGUST 28, 2019

We’re super excited to announce our latest Series D round of funding led by Steadview Capital. This brings the total funding round we’ve raised to date to almost $40M. Steadview’s focus on long-term investments aligned beautifully with our goal of building Chargebee as the essential infrastructure for every SaaS and Subscription business.

Payment Features 99

Payment Features Subscription Investment SaaS 99

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Totango

AUGUST 29, 2019

Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. .

Retention 87

Retention Strategy Customer Lifetime Value Churn 87

SaaStr

AUGUST 30, 2019

It’s a wrap. Our first SaaStr | Scale went off yesterday with top revenue leaders from Brex, Flexport, Talkdesk, Intacct, LinkedIn, PatientPop, and so many others. We also had 50+ Braindate mentoring sessions. It was a really great, less formal event and a big hit. Next up is our flagship global gathering for almost 20,000 … SaaStr Annual from March 10–12.

Scaling 146

Scaling Revenue 146

Nimble - Sales

AUGUST 29, 2019

Nimble is a place where talented individuals can make a big impact and grow their career by learning valuable skills and creating connections. If you’re entrepreneurial, creative, and love working with a team, this is the right place for you! What is Nimble? Nimble is a pioneering, award-winning, and highly rated social sales and marketing […].

Sales 96

Sales Marketing 96

InsightSquared

AUGUST 28, 2019

It is crucial to have a “clean” Salesforce instance, but it’s another daunting task to maintain it. Startups are built from the ground up and one of the major stepping stones is promoting an environment of accountability among your sales reps to properly input data and to follow sales best practices. If reps are not accurately updating opportunities properly (MANA, close dates, value, next step fields, etc) then the validity of your sales process diminishes.

Forecasting 87

Forecasting Data Consulting Leadership 87

Advertisement

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

Ryan Berg

AUGUST 26, 2019

According to a study by venture firm NFX, 70% of value in tech is driven by network effects. But when most people think of network effects, they think of marketplaces and social networks. Not SaaS. In this case study we’ll explore how HoneyBook, a SaaS focused on streamlining the proposal and invoicing workflow for freelancers, has built a powerful network effect into their SaaS.

Payment Features 90

Payment Features SaaS 90

SaaStr

AUGUST 25, 2019

GRAB A FINAL, FINAL TICKET HERE ! SaaStr Scale is THIS THURSDAY in San Francisco! We have room for 1,000 and 965 slots are taken so grab a final ticket ASAP here ! Here are a few reminders to help you get the most out of Scale on the 29th… THE BASICS – DATE, LOCATION, START TIMES SaaStr Scale takes place Thursday, August 29th at Terra Gallery – 511 Harrison St, SF • Registration and the Sponsors We Love Expo opens at 8am• We kick-off the day with a Braindate Power Hour at 9am

Scale 144

Scale Sales Recruiting Scaling Sales Hiring 144

Nimble - Sales

AUGUST 28, 2019

First established in 2011, Content Marketing World is the world’s largest content marketing-focused conference. With so many attendees, CMWorld offers community members more opportunities than ever before to network and cultivate relationships with ambitious and accomplished content marketers. As such, we wanted to share some invaluable tips on how to network like a pro throughout […].

Content Marketing 85

Content Marketing Marketing 85

FastSpring

AUGUST 29, 2019

There is no doubt we are in the golden age of software. Never before has it been easier to identify a need in the market and then build a piece of software that addresses that need. The pace of these cycles is getting shorter and shorter and the businesses that are being created as a result are demonstrating huge potential. As an Operating Principal at Accel-KKR, I saw this every day.

Innovation 66

Innovation Leadership Software Investment 66

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaS Metrics

AUGUST 30, 2019

Introduction Timekeeping systems make it easier to track time spent on different tasks, projects and deliverables. These systems are designed keeping the needs of a variety of businesses in mind. Some businesses prefer auto-pilot or automatic time tracking, while others are more comfortable doing things manually. Time trackers help the management learn where employees are spending their time and how productive they have been during work hours.

Payment Solutions 80

Payment Solutions SaaS Payments Software Payment Services 80

SaaStr

AUGUST 27, 2019

Around 2013 or so, the Cloud started to grow far faster than any of us had thought it would: Amazon Web Services revenue 2018 | Statista. The markets took a while to catch up. There were dips in 2016 and otherwise. But enterprise buying went on a tear. It turned our CIOs and bigger companies were ready to transfer as much as another 20% of their $1 trillion+ IT budgets to Cloud far faster than any of us knew.

Cloud 137

Cloud Azure AWS Enterprise 137

Sales Hacker

AUGUST 26, 2019

“Just Google it.” Today, the first stage in any purchase is a Google search. And B2B buyers are no different. In fact, most won’t talk to a salesperson until they’re nearing the final stages of the buying journey: 94 percent of B2B buyers perform online research before making a purchas ing decision. . 45% of buyers are spending more time on research before making a purchase.

Branding 79

Branding B2B Software Review Sales 79