Sat.Dec 30, 2023 - Fri.Jan 05, 2024

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A Low Burn Multiple is Great. But — It Doesn’t Mean You Won’t Run Out of Money.

SaaStr

David Sacks classic post on Burn Rate Multiple is A+ and a key metric for every venture-backed startup. It simplifies a lot of complexity into one metric. That if you’re venture-backed, yes, you do have money to spend (and burn). But the best burn less each month than they bring in in new bookings and revenue (a Burn Multiple of 1x or less).

Startup 337
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The Anatomy of a Successful Sales Organization with Lee Salz

Predictable Revenue

Collin Stewart engages with Lee Salz, best-selling author and sales management strategist at Sales Architects. The post The Anatomy of a Successful Sales Organization with Lee Salz appeared first on Predictable Revenue.

Sales 130
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New year, new CS: 2023 recap and what’s to come in 2024

Totango

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals. Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes.

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Convince Your Boss to Send You to MozCon 2024 [Plus Bonus Letter Template]

The Moz Blog

MozCon is one unforgettable experience that lives and grows with you beyond just the days you spend attending the conference. Read more to find out how to pitch MozCon to your boss.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How to Optimize the User Onboarding Funnel for SaaS

Inturact

A SaaS (Software as a Service) User Onboarding Funnel is a structured process designed to guide new users from their initial interaction with a SaaS product to becoming proficient and engaged users.

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What Are the Costs of Employer of Record Services?

TurnKey Labs

Have you ever wondered how much it really costs to streamline your global workforce management? In today’s fast-paced and increasingly globalized business environment, managing international employees can be a complex and costly endeavor.

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Navigating CRM Solutions for SMEs: Improving Efficiency and Saving

Subscription Flow

Most B2B businesses , especially small to medium sized companies with simple CRM needs looking for an all-in-one solution rely on longer sales cycles, lead nurturing, and generally expecting customers to make a significant investment in their goods in order for their business to run successfully Similarly, and in addition to having a lot of patience, you must also be strategic at all times.

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Key Considerations When Evaluating Subscription Billing Solutions

Blulogix

Key Considerations When Evaluating Subscription Billing Solutions By BluLogix Team Welcome back to our series on selecting the right subscription billing platform for your business. In our previous posts, we discussed the importance of choosing the right platform and explored why BluIQ by BluLogix stands out as an excellent choice for subscription billing.

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Fake Multi-Product vs. Real Multi-Product

SaaStr

So one thing that’s changed radically in SaaS over the past few years if everyone has realized to truly scale, you need to be multi-product. Sometimes by as early as $20m ARR, sometimes by as late at $200m ARR, or later. But net net, the average public SaaS compay has 35,000 customers. So once you cross 3,500, let alone 10,000 — you’re starting to saturate most B2B markets.

Scale 347
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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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KrispCall Review

The Daily Egg

Whether you’re looking to enter new markets or simply offer your existing customers a better experience, communication is key. Unfortunately, many businesses. The post KrispCall Review appeared first on The Daily Egg.

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2024 Predictions

Tom Tunguz

Every year I make a list of predictions & score last year’s predictions. Here are my predictions for 2024. The IPO market remains closed through the first 6 months of the year. But a few mega issuances, especially Stripe & Databricks in the summer or fall, re-open it for others. The Fed cuts rates, which helps. M&A accelerates throughout the year.

AI Search 236
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Clouded Judgement 1.5.24

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now 10Y Rising The start of the year has not been kind to software stocks! In the basket I track and discuss in Clouded Judgement (~80 companies), no one is up on the year. In just the last couple weeks from mid December to today we’ve seen the 10Y move from 3.8% to 4%.

Cloud 157
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The Beginning of The End of Customer Success, SDRs, and Support Agents

SaaStr

So it does seem like some of the biggest changes to the human side of SaaS are now coming. I’ve talked with three CEOs at leading vendors in sales and post-sales at $200m+ in ARR the past few weeks and they’ve all reinforced these are some of the biggest changes in a generation. What we’ve seen in the first 15 years of SaaS: Specialization in sales.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Every Self-Service IVR Customers Love Does These 7 Things

The Daily Egg

IVR, also known as an interactive voice response system, is a technology used by businesses to communicate with customers through voice and. The post Every Self-Service IVR Customers Love Does These 7 Things appeared first on The Daily Egg.

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SEO-Driven Content Architecture — Whiteboard Friday

The Moz Blog

Does all of your content come together in a structure that allows it to be scaled? Learn how to accumulate organic traffic, clicks, keyword rankings, and drive conversions by creating SEO-driven content architecture.

Scaling 141
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Zero-Click Content: What It Is and Why You Should Create It

Buffer Resources

Picture this: you spend hours working on a piece of content only to direct your sizeable social media audience to it and get a fraction of your typical engagement. That’s not an unusual challenge, especially as platforms focus on keeping you engaged within the container of whatever app you’re on. It’s why every social media app has text, photo, and video formats with varying levels of focus.

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From Zero to Hero: How to Dominate Outbound SaaS Sales with Rippling and Founders Fund on CRO Confidential

SaaStr

In the latest episode of CRO Confidential, host Sam Blond, partner at Founders Fund and former CRO at Brex, sits down with Ashley Kelly, VP of Global Sales Development at Rippling. For context – Ashley had previously helped Sam scale Brex’s outbound sales from $2M to over $300M in ARR as Senior Director of SDR. Together they discuss: Scaling outbound sales and SDRS (sales development representatives) from 0 to $100M and beyond How to hire the right outbound sales team The SDR interv

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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ONLYOFFICE Review

The Daily Egg

Working on the cloud has many advantages, but you may prefer having all your software housed under your own servers. That way, The post ONLYOFFICE Review appeared first on The Daily Egg.

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What To Do After You've Exhausted Your High-Intent Keyword List

The Moz Blog

Reached the end of your high-intent keyword list? Discover advanced SEO strategies to identify untapped opportunities and amplify organic traffic.

Strategy 140
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Hello world!

USIO

Welcome to WordPress. This is your first post. Edit or delete it, then start writing! The post Hello world! appeared first on USIO.

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Dear SaaStr: Should I Go Into SaaS Sales?

SaaStr

Dear SaaStr: Should I Go Into SaaS Sales? If you aren’t sure you want to go into sales — don’t do it. Maybe in 2021, when many SaaS leaders were growing at simply unprecedented rates, could succeed in sales if you weren’t sure you wanted to sell. Not today. A career in sales can take you far: You can make the most cash, and later maybe even equity, of any position in a start-up.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Boei Review

The Daily Egg

Nowadays, consumer preferences are as diverse as the platforms they use. This means businesses have to juggle the challenge of maintaining effective. The post Boei Review appeared first on The Daily Egg.

Business 173
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GTM 75: The AI Evolution: Cross the Chasm of First to Future Iterations with Gong’s EVP Eran Aloni

Sales Hacker

Eran Aloni is the Executive Vice President of Product Strategy and Ecosystem at Gong. He has been a leader at Gong for eight years, previously holding titles of Chief Customer Officer and Chief Operating Officer. What You Will Learn: Eran’s career advice to younger go-to-market professionals. Two stages of AI advancements and which is more valuable.

AI 120
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Why Next-Generation Payment Orchestration Is Our 2024 Payment Trend of the Year

BlueSnap

Digital payment transactions surpassed $1 trillion in 2023, making it essential for businesses to find ways to optimize them to help grow revenue. The post Why Next-Generation Payment Orchestration Is Our 2024 Payment Trend of the Year appeared first on BlueSnap.

Payments 111
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Dear SaaStr: What’s The Best Way to Fire Your Co-Founder … Who Was Once a Friend?

SaaStr

Dear SaaStr: What’s The Best Way to Fire Your Co-Founder Who Was Once a Friend? It’s pretty common that a co-founder doesn’t work out, unfortunately. I’ve been a part of all versions of this. I’ve had a great co-founder that went the distance with me. I’ve had one that quit less than a year into the journey. And I’ve been part of a senior team (not a co-founder, but part of a team) where I was the top performer by far, but wasn’t a fit for them

Cloud 292
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Pumble Review

The Daily Egg

Pumble is an emerging yet powerful team messaging application for businesses and teams of all sizes. It simplifies team communication by providing. The post Pumble Review appeared first on The Daily Egg.

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Unlock growth potential with Totango revenue intelligence integrations

Totango

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. In the world of customer success (CS), every customer interaction is an opportunity to hone insights that can sharpen their path to success.

Revenue 109
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10 Customer Retention Automation Ideas to Fight Churn

Chargebee

The success of any subscription-based business isn’t dependent solely on your customer acquisition efforts, but rather on the number of customers you retain. Your employees play a vital role in improving retention rates, from communicating value during the sales process to providing first-class customer service. However, automation — in the form of customer feedback surveys, personalized offers, and onboarding workflows — can save time and money by streamlining processes and freeing up employees