SaaStr
FEBRUARY 14, 2023
If you are a SaaStr reader, you’ll know how passionate I am about Customer Success, since Day 1. For one simple reason: Second Order Revenue. Upsells. Renewals. Word-of-Mouth. Champion Change. What it all means is that if you do it right, you’ll make 6x or more the revenue from your customers after the sale itself. The details on that math here.
Neil Patel
FEBRUARY 11, 2023
It’s so funny how many people are concerned about ChatGPT and Bard. Not necessarily from a content creation standpoint but more so how it is going to kill search. When Google announced Bard, their stock fell 7%. It cost them more than 100 billion dollars… that’s a lot of money. Why such a big drop in their stock price ? Google’s ad showed an incorrect description of the telescope used to take the first pictures of a planet outside our solar system, for example.
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User Pilot
FEBRUARY 15, 2023
What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. That’s quite a bit of ground to cover, so let’s get right to it without further ado!
Kellblog
FEBRUARY 13, 2023
Ever heard any of these? “Yes, we run a quarterly customer satisfaction (CSAT) and NPS survey, but I feel like we don’t really take any action based on it.” “Win/loss reporting, well yes, we do it, but I don’t think it’s very effective and I don’t think we do much in response to the data.” “Wow, we ran an amazing overall market study last year, but I can’t think of a single strategic change made as a result of the findings.” What&
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
IT World
FEBRUARY 15, 2023
Identity and access management ( IAM ) vendor Okta today released a report detailing app use and security trends among its broad user base. Among other trends it identified, the report found that zero trust security policies have become more common, and uptake of a wide range of security tools has been sharply on the rise. Okta survyed 17,000 customers globally, and found that zero trust usage among its clients has increased from 10% two years ago to 22% today, indicating both that the philosop
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Dubb
FEBRUARY 16, 2023
There's something incredibly satisfying about crossing off tasks from your to-do list. It always seems to give you a sense of accomplishment and a boost in motivation, and best of all, it feels blissfully rewarding. In fact, the fulfillment brought about by ticking a box off your checklist is often immense enough to make The post The 23 Best Productivity Apps for Business in 2023 appeared first on Dubb Blog.
Inturact
FEBRUARY 16, 2023
Explained: User Onboarding in Saas Imagine trying to navigate a foreign city without a map or a tour guide, it can be overwhelming, confusing and frustrating. The same happens with people who use your product, they feel like they're wandering around aimlessly trying to figure out how to use it. Don't let your users be lost in the digital wilderness, give them a map and guide them through the journey with a thorough user onboarding process.
SaaS Metrics
FEBRUARY 15, 2023
Software engineering is an important field that has seen a rapid evolution over the past few years. In particular, the concept of remote working has become increasingly prominent in this area, allowing software engineers to work from anywhere in the world. This shift towards remote working offers numerous advantages and opportunities for. Read more The post The Future of Software Engineering Work Is Remote first appeared on SaaS Metrics.
The Daily Egg
FEBRUARY 12, 2023
Accelo is a unique project management software that lets you manage your business end-to-end, systemize sales management, and anticipate mistakes so you. The post Accelo Review appeared first on The Daily Egg.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
FEBRUARY 11, 2023
Dear SaaStr: How Do VCs Deal With a Co-founder Split After a Disagreement? If you are an early-stage VC, absent fraud, crime, or other truly existential issues … basically you always back the CEO. Or at least, almost always. There’s really not an another choice in many cases, really. For an early-stage investor, a co-founder break-up is one of the Top 5 Dramas.
Predictable Revenue
FEBRUARY 16, 2023
Josh Garrison joins the Predictable Revenue podcast to share his best sales development prospecting tips and how to book a meeting through email outreach. The post How to Book a Meeting Over Email appeared first on Predictable Revenue.
Tom Tunguz
FEBRUARY 13, 2023
I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. Yesterday, Cloudflare announced earnings. I’m adding Cloudflare to the list of tracked companies for this series. Company Q-6 CAGR Q-5 CAGR Q-4 CAGR Q-3 CAGR Q-2 CAGR Q-1 CAGR Q-0 CAGR Microsoft Azure 50% 51% 46% 46% 40% 35% 31% Google Cloud Platform 46% 54% 45% 51% 35% 38% 32% Amazon Web Services 37% 39% 40% 40% 33% 27% 20% CloudFlare n/a n/a 48% 49% 51% 48% 48% C
The Daily Egg
FEBRUARY 13, 2023
When you need to keep track of project requirements from multiple angles, software like Helix RM can help you stay organized and. The post Helix RM Review appeared first on The Daily Egg.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
FEBRUARY 17, 2023
So recently I caught up with a sales exec I’ve known for a while that is doing pretty well, especially for this macro environment. He’s making over $500,000 a year as an AE. And that’s much, much, much more than he made in his last role. And he deserves it — he’s crushing it. And yet he just complained and complained and complained about his comp to me.
Clouded Judgement
FEBRUARY 17, 2023
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! No Landing Last week I talked about the hard landing, soft landing, and no landing outcomes. It seems like the incremental data we’ve gotten continue to increase the odds of a “no landing.” I won’t rehash all of the details of a no-landing.
IT World
FEBRUARY 17, 2023
The European Parliament’s Committee on Civil Liberties, Justice and Home Affairs has recommended that the European Commission reject the proposed EU-US Data Privacy Framework, which would govern the way in which the personal information of EU citizens is handled by US companies. The committee's decision — formally, a draft motion for a resolution— represents a rejection of the European Commission’s recommendation, announced in December , that the data privacy framework should be adopted.
The Daily Egg
FEBRUARY 15, 2023
If you’re looking to manage and track your workflows, Kissflow is a versatile software. You can use Kissflow’s 400-plus templates to simplify. The post Kissflow Review appeared first on The Daily Egg.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
FEBRUARY 16, 2023
Dear SaaStr: How Does a SaaS Startup Break Out in a Crowded Market? Find one segment of the market to win in. Where you can build a 10x feature, and then a 10x solution, that solves a niche problem that customers will pay for. Most SaaS markets are crowded today. But the thing is: As Bigger SaaS companies cross $100m in ARR, and then $1B in ARR, they stop focusing on smaller niches.
Andreessen Horowitz
FEBRUARY 14, 2023
Eroom’s Law (the backwards Moore ) is the often cited , and arguably inaccurate , observation that drug discovery gets slower and more expensive over time. It’s certainly a slog , but R&D efforts have yielded 378 new FDA-approved drugs … The post Doing More with Moore: Biotech’s Tech Moment appeared first on Andreessen Horowitz.
IT World
FEBRUARY 13, 2023
Not so long ago, in the 1990s, online users had their choice of a variety of search engines. They included Excite, WebCrawler, Lycos, and my favorite at the time, AltaVista. Then, along came Google and PageRank. With PageRank, Google rates the relevancy of web pages to queries based not only on whether the pages contain the search terms (the technique used by all search engines) but by how many relevant pages link to it.
The Daily Egg
FEBRUARY 11, 2023
If you are drowning in a sea of apps, unable to track all the information they provide, Zapier has you in mind. The post Zapier Review appeared first on The Daily Egg.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
FEBRUARY 13, 2023
Dear SaaStr: What Causes Co-Founder Breakups? Yes. I’ve had one. It’s really tough to go through. The root cause for mine, and most of the ones I’ve observed, is disalignment on goals and outcomes: Do you want to IPO, but your cofounder would be happy to sell for $2m? Are you not aligned on how big to go? Are you both willing to put in the 10–15 years it will take, but your cofounder just wants to give it 6-9 months to “see how it goes”?
Kellblog
FEBRUARY 14, 2023
In the first part of this two-part series we discussed the importance of timing in ensuring that market research is actionable. The moral was to time the arrival of research (e.g., win/loss reporting, NPS surveys, awareness and marketing funnel studies) with the cadence of your company’s quarterly and annual strategic goal setting process. Research that arrives asynchronously gets read (if you’re lucky) and then forgotten.
IT World
FEBRUARY 13, 2023
Protecting your online accounts is more important now than ever — and in spite of some recent high-profile hacks, relying on a third-party password manager is still the easiest and most effective way to ensure your most important credentials remain secure. Why? It's simple: Reusing passwords puts you at a heightened risk for hacking. If someone discovers your password at just one website — via any sort of breach, be it large-scale or targeted — they can then use that same password to crack into
The Daily Egg
FEBRUARY 12, 2023
Now rebranded to Kantata, Mavenlink is a project portfolio management (PPM) software built for professional services organizations. It’s a power collection of. The post Mavenlink Review appeared first on The Daily Egg.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
FEBRUARY 14, 2023
The current public market environment might look like a great SaaS crash for many people. In reality, it’s not a crash. It’s a leveling out from a period of explosive growth. As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business?
Neil Patel
FEBRUARY 17, 2023
Want to increase your conversion rate? Look no further than the colors you’re using on your website. I’ve noticed myself that colors and marketing can make a huge difference in the effectiveness of your site, and research backs that up. With a few simple color tweaks, you can dramatically boost clicks, subscriptions, registrations, and purchases. All it takes is a little understanding of the colors you want to use and what will work best.
IT World
FEBRUARY 14, 2023
For enterprises, chatbots such ChatGPT have the potential to automate mundane tasks or enhance complex communications, such as creating email sales campaigns, fixing computer code, or improving customer support. Research firm Gartner predicts that by 2025, the market for AI software will reach almost $134.8 billion, and market growth is expected to accelerate from 14.4% in 2021 to 31.1% in 2025 — far outpacing overall growth in the software market.
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