Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies.

Technical Review 233

Technical Review Scale Technology Trends 233

SaaStr

JUNE 22, 2021

Even in these, The Best of Times for SaaS and Cloud, an important but subtle issue is coming up for a lot of start-ups. Especially these days, when more and more seed, Series A and even Series B rounds are being done by less traditional sources of venture capital. The subtle issue is this: A Weak Investor Syndicate. What does this mean? A Weak Investor or Syndicate, or group of investors: Is all tapped out and has little to no more money to invest in the company.

Venture Capital 252

Venture Capital Investment Cloud Branding 252

BetterCloud

JUNE 24, 2021

Cost per ticket. Mean time to resolution. Uptime. There are a lot of IT success metrics out there, but how do you know which ones to use? IT’s role is no longer about “keeping the lights on” and reducing costs. Amidst accelerated digital transformation, IT teams are becoming change agents. They’re reimagining the role of technology , enabling organizations to transform and innovate.

Metrics 52

Metrics Benchmarks Machine Learning Artificial Intelligence 52

The Daily Egg

JUNE 24, 2021

Your content marketing strategy influences how you reach your audience. If you don’t have a content strategy, now’s the time to create one. Many businesses feel overwhelmed about where to begin: What content should you produce? How often? And where should you post it? We’re going to answer those questions today. The important thing to […]. The post A Step-by-Step Guide to Develop a Content Marketing Strategy That Converts appeared first on The Daily Egg.

Content Marketing 358

Content Marketing Development Strategy Marketing 358

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Predictable Revenue

JUNE 24, 2021

Joe Paranteau is a leading expert on sales and author of Billion Dollar Sales Secrets. In his book, he shares fifteen secrets to help inspire salespeople to rise to meet today’s challenges. He has led nearly 30K sales meetings in his 28-year career with Fortune 500, SMBs, and startup businesses, and once generated $1B in a span of just 5 years. The post Asymmetric Selling appeared first on Predictable Revenue.

Startup 232

Startup Revenue Sales Business 232

Intercom, Inc.

JUNE 24, 2021

?. For the second June in a row, many of us are still celebrating Pride from our own homes (and screens). That’s why our theme for Pride this year is “being out while the world is in.” And with this in mind, we took a very Irish idea and shared it with our colleagues – the concept of being out out. What is “ out out”, you may ask? Well, if you’re going to the cinema, you might say you’re going out.

Customer Support 221

Customer Support Interviewing Company Culture Management 221

The Daily Egg

JUNE 24, 2021

Easy to use, affordably priced, and offering many integrated services, Domain.com is a well-rounded domain register that works for most people’s needs. Its free SSL certificates and the availability of domain privacy and protection sets it apart from the competition. Whether you’re looking for a domain register-only service or want a solution that offers web […].

Pricing 272

Pricing 272

Predictable Revenue

JUNE 21, 2021

Are you keen to scale your company? If so, Mark Roberge’s advice and insights will be invaluable for you. Mark is the Managing Director of Stage 2 Capital, a Senior Lecturer at Harvard Business School, and was formerly the Chief Revenue Officer at HubSpot. Additionally, he is the author of the bestselling book "The Sales Acceleration Formula". The post The Most Common Growth Potholes & How to Avoid Them with Mark Roberge appeared first on Predictable Revenue.

Scale 232

Scale Scaling Revenue Management 232

SaaStr

JUNE 20, 2021

Meet Klaviyo –– a heavyweight industry player in the next generation of eCommerce and customer communication. In this podcast, SaaStr CEO Jason Lemkin sits down with Klaviyo CEO Andrew Bialecki to discuss the nitty-gritty details of the journey from the company’s origins to its incredible $9.5 billion valuation. These days, Klaviyo is known as an eCommerce, email marketing and customer messaging solution.

Scale 302

Scale Marketing Consulting Pricing 302

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Think Strategies

JUNE 21, 2021

Earlier this month, I had the privilege of presenting the key findings of a new ebook that I produced with Chris Barbin , the CEO/Founder of Tercera , in a webinar which identified the critical characteristics of leading cloud consultancies in the coming decade. This is the first of a series of ebooks and webinars planned by Tercera to describe the unique opportunities and challenges associated with the third wave of the cloud.

Consulting 130

Consulting Cloud Enterprise Investment 130

The Daily Egg

JUNE 22, 2021

If you had to guess, which number would you call right now to order a mattress? It’s probably something like 1 (800) M-A-T-T-R-E-S. I bet you won’t forget to leave off the last ‘S’ for savings! That’s the power of a toll-free number, and you can harness its potential for your small business in nine […]. The post How to Get a Toll-Free 800 Phone Number appeared first on The Daily Egg.

Business 259

Business 259

Intercom, Inc.

JUNE 23, 2021

You can’t build software without encountering incidents – from critical bugs to full-blown outages, dealing with incidents are an inevitable part of the process. As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. These top tips are widely practised: Avoid blame.

Systems Review 129

Systems Review Software Review Construction Engineering 129

SaaStr

JUNE 19, 2021

Q: How can the CEO/COO inspire/organize employees to work harder? First, let’s be clear here. Working “harder” doesn’t work. Working better does. Maximizing the high-quality productivity of your team — without burning them out. There are no magic answers here, but a few things sort of always work: Incentives. Put as many folks on an incentive plan as you can.

Sales Hiring 284

Sales Hiring Customer Success Sales Marketing 284

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Neil Patel

JUNE 25, 2021

When it comes to building a conversion rate and search engine optimized website, speed is crucial. If you don’t have a fast website, people will bounce faster than you can say “conversions.”. However, speeding up your website is no easy task. Your problem could be anything from code that’s written poorly to images or large page elements. You need to fix those issues fast, because Google will ding your website if you don’t.

Software Review 145

Software Review Mobile Technical Review Travel 145

The Daily Egg

JUNE 25, 2021

Squarespace is a versatile website builder that can accommodate creatives, bloggers, and even ecommerce site owners. Known for its templates’ visual appeal and professional design, Squarespace can help you create a professional-looking site. Its affordable pricing and inclusive plans make this site builder a top choice for many site owners. With complimentary services like email […].

Pricing 230

Pricing 230

Andreessen Horowitz

JUNE 24, 2021

We believe that the next wave of computing innovation will be driven by crypto. We are radically optimistic about crypto’s potential to restore trust and enable new kinds of governance where communities collectively make important decisions about how networks evolve, … The post Crypto Fund III appeared first on Andreessen Horowitz.

Government 143

Government Innovation Blockchain 143

SaaStr

JUNE 24, 2021

So one of the quieter SaaS success stories in Sprout Social, a leader in social media management. Sprout Social IPO’d somewhat quietly at the end of 2019 at about an $815m market cap — small for a SaaS IPO. But they kept at it. Fast forward to today, Sprout Social is now worth $4.7 Billion (!) at a $180m ARR, growing 34% a year. If that growth from a $815m market cap in 2019 to $4.7B today doesn’t inspire you, I don’t know what will.

Social Media 272

Social Media SMB Cloud Scale 272

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Neil Patel

JUNE 22, 2021

Link building sucks. It’s time consuming and hard. But as an SEO, you have no choice but to build links… assuming you want to rank on Google. So, today I am announcing a new Ubersuggest feature, that makes link building faster and easier. Here’s how…. What is the easiest way to get links? What if you could only focus your link building efforts on sites that are highly likely to link to you?

AI Search 145

AI Search Engineering AI Trends 145

The Daily Egg

JUNE 22, 2021

Proofing and finalizing projects can be time-consuming and lead to long email chains, lost and overlooked comments, and an array of edits in multiple versions of the same file. The results can be messy, and the edits can be time-consuming, and that’s what ReviewStudio works to prevent. This online proofing software facilitates communication between team […].

Software Review 227

Software Review Communication Software 227

Unbounce

JUNE 22, 2021

We all impulse shop online every now and then, but the truth is, most customers aren’t ready to commit the moment they first see your brand. For the typical consumer, a purchase comes after a series of moments, choices, inquiries, and experiences that slowly bring us closer and closer to a buying decision. We think about it. We shop around. We read reviews.

Education 133

Education Branding Software Review B2B 133

SaaStr

JUNE 22, 2021

After a year of rapid digital acceleration, many SaaS companies grappled with high volumes of new customers. This is a positive trajectory, but it presents a challenge for your customer success efforts: How can you scale your support and CS while still delivering a memorable, quality customer experience? Fortunately, experts at Totango and Zoom have some answers. .

Scale 199

Scale Customer Success Scaling Compensation 199

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

Neil Patel

JUNE 22, 2021

With over 2.74 billion monthly active users , Facebook is the world’s most popular social media platform. From a marketing perspective, there are many opportunities to engage with new audiences and expand your company’s reach. How do you capitalize on these opportunities? By devising a Facebook marketing strategy. For beginners, this can all seem a little daunting but don’t worry.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

The Daily Egg

JUNE 24, 2021

Virtual conference platforms can help your business to host events that are powerful marketing and profit-building tools, but the platform has to be right for your needs to be effective. We carefully reviewed the best virtual conference platforms against four main criteria. We found that BigMarker’s overall versatility and functionality make it the best choice […].

Marketing 217

Marketing Business 217

Unbounce

JUNE 24, 2021

It’s no secret that, in an increasingly competitive digital landscape (not to mention a certain pandemic we’ve all been going through), small family-owned eateries are having a tough time. As opposed to restaurant franchises, they have limited resources to increase conversions and boost sales. Many restaurants have learned they need to focus on selling their food online.

Pricing 130

Pricing Branding Sales Investment 130

SaaStr

JUNE 23, 2021

I recently put together a list on Quora of 6 things sales reps recently said to me as a buyer of SaaS products myself that killed the deal: “You are wasting my time”. I don’t think this was meant to be said aloud, but many B-tier reps say and think this all the time. No. A prospect’s time is always valuable. Sales is there to serve. If sales was routed the wrong lead, that’s the company’s fault, not the prospect’s.

Scale 274

Scale Sales Hiring Sales SMB 274

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Neil Patel

JUNE 22, 2021

Your business won’t succeed by doing the same thing as everyone else. Content marketing is powerful, but it’s also hugely competitive. If you’re just rehashing the same points as everyone else, you won’t get anywhere. Your business is unique and so is your audience. If you want to make the most of content marketing, you need to produce content that is helpful, detailed, and different.

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Content Marketing Marketing Social Media Underperforming Technical Team 145

The Daily Egg

JUNE 23, 2021

VoIP call recording solutions immortalize vital phone conversations and keep them safe in the cloud. Whether you’re a contact center or a small company handling customer calls, you need a specific call recording solution tailor-fit to your needs. To help you out, we’ve tested a wide range of solutions, both standalone and built-in. Nextiva emerges […].

Cloud 234

Cloud 234

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. You may also hear it referred to as multi-currency pricing or localized pricing. If I asked you how much a house cost, could you give me an answer? The answer is likely no because there’s no such thing as a universal price, even for an identical house.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128