Sat.Feb 10, 2018 - Fri.Feb 16, 2018

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Erika Hall on the importance of conversation in design

Intercom, Inc.

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like?

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The Impact of Blockchain on SaaS

Tom Tunguz

Much of the conversation today about crypto is about Bitcoin and currency. But that’s myopic. Soon, we will be talking about how crypto will change the software world. In fact, many founders have already started that pursuit. More than 30% of the initial coin offerings (ICO) in 2017 target developers and businesspeople with their products. The numbers are still small.

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To Win in the New Delivery Economy Go to the Cloud – A Guest Commentary in E-Commerce Times

Think Strategies

All you have to do to recognize the changing face of the consumer retail market is pay attention to the growing number of packages piling up on your neighbor’s front step. The explosive growth of the home delivery business also has been influencing the industrial, business-to-business world. As Amazon sets consumer expectations for rapid delivery to the home, companies in nearly every industry have been recognizing that they must move to the Cloud to keep pace.

Cloud 100
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How To Structure Your Sales Development Team: The Navy Seal SDR Framework

Sales Hacker

In this article, you’ll learn how to structure your sales development (SDR) team for maximum efficiency and scalability. Sales leaders, read on! “The only easy day was yesterday.”. -U.S. Navy SEALs. This is one of the most famous principles of the U.S. Navy SEALs. From a business perspective, to me, this means you have to constantly improve your game.

Scale 88
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Make Sales & Product meetings a win-win

Intercom, Inc.

There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A strong sales and product feedback loop avoids both scenarios. As your sales team scales and plays a larger role in representing the voice of your customers, an open line of communication aligns your product strategy with your addressable market.

Scale 192

More Trending

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Lifecycle Operations: Nurturing Customers from Prospect to Advocate

InsightSquared

Guest blog by Ashley Coleman, Director of Marketing Operations at UserIQ. The concept of the customer journey is all the rage these days. It seems like every SaaS business wants to structure their sales, marketing and customer success team around a “customer journey framework” as the ultimate display of alignment. But for the most part, sales and marketing operations professionals have been busy working to unite sales and marketing around a spiraling technology stack, causing us to neglect a fu

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How To Align Your Sales & Marketing Teams: Before, During & After Events

Sales Hacker

In this article, you’ll learn how to align your event sales strategy to your marketing team’s activities to maximize your event success. At Bizzabo we have a motto, sales is a team sport. Never is that more true than when attending a professional sales conference , trade show or networking event. And, if your team does not include the Marketing team, you’re likely making a huge mistake!

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What makes Intercom different, and better, for Product people

Intercom, Inc.

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. We felt that Intercom was truly a special opportunity, but many people didn’t know that. As one of our leaders, and someone who joined very early and watched us grow and change, I do believe that Intercom is different, that Intercom is special.

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Things to Consider When Designing Your Startup's Logo

Tom Tunguz

How should you think about designing your startup’s logo? The mark symbolizes your business. It’s destined to be ubiquitous. Business cards, ads, hoodies, mobile apps, water bottles, even custom sneakers may bear the logo. In the most recent episode of 99% Invisible, Tom Geismar relates the creation story of the Chase logo. The Chase logo was one of the first abstract corporate marks, one without text.

Startup 139
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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How digital workspaces are changing the way we work

ITPro

In-depth. The way we work is changing, and the way we manage our IT tools needs to change with it.

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Why Cold Calling Is the #1 Skill You MUST Master to Double Your Income in 2018

Sales Hacker

Cold Calling is the top sales skill you should be developing to gain a competitive edge, not just for prospecting and landing meetings with C-Level decision makers , but at every stage of the funnel. Especially, in 2018 when Artificial Intelligence (AI) is imminently threatening your job. Let me rest my case: 1. Social Selling is an epidemic. But it’s not social to hide behind your computer.

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SaaS marketing 101: marketing for growth and survival

Intercom, Inc.

There’s one thing all wilderness survivors have in common: they didn’t get eaten by a bear. The only way to make sure your customers see your message is to understand their behaviors and mindset. There’s a strong parallel between surviving in the wild and starting a business. You’ll either find customers and get them to pay you, or your business will fail and your idea will die.

Marketing 185
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Clarity of Purpose - The Competitive Advantage of Focus

Tom Tunguz

20 years ago, a newly minted billionaire worked in his office. Fluorescent lights, a dingy purple carpet, and a CRT monitor resting on a door. Not a desk - those were too expensive - a door supported by 4x4s, brackets and wood screws. In his 60 Minutes profile , he drives around in a Honda Civic. His rationale? “It’s a perfectly good car.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Ultimate guide to business networking (to grow your sales pipeline)

CloseSaaS

If you’re like most well-adjusted people, the term business networking probably conjures images of awkward conversations, uninvited solicitations, and way too many sweaty palms. But your career, and more importantly, your business, relies on your ability to nurture relationships.

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How NOT to Write a Cold Email: Real Life Example (Complete Breakdown)

Sales Hacker

This is a real life cold email example, fully broken down step by step, to show you exactly what NOT to do when engaging your prospects. For more actionable guides like this one, check out our Executive Content Blueprint Series in collaboration with Winning By Design. Real Life Cold Email Example: Full Breakdown. This cold email was received as follows (desktop vs. phone).

Mobile 77
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What to expect: Your first few months as an engineer at Intercom

Intercom, Inc.

The offer email I received from Intercom ended with the line “Join us to do the best job of your career” My first thought was that it’s quite a bold statement, which creates a lot of expectations. I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom.

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Top Quotes from SaaStr '18

Intello

Three days and 10,000+ SaaS entreprenuers -- SaaStr blew me away. I gained tremendous knowledge and returned home fired up to build the best SaaS company in the world! Catch below a few quotes I collated from various sessions: "Being a mom made me a better CEO." Therese Tucker , CEO Blackline. "People leave jobs but they don’t leave tools." Merci Victoria Grace , Former Director of Product @ Slack. "The new role of the CFO is the data scientist for the company." Kelly Bod

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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How to use data to accelerate sales growth with Guillaume Cabane at Drift and Ilya Semin at Datanyze

CloseSaaS

Today, we've got something special for you. This is a recording of yesterday's webinar with Ilya Semin (CEO at Datanyze), Guillaume Cabane (VP of Growth at Drift) and Steli Efti (CEO here at Close).

Data 52
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What To Expect At Revenue Summit 2018—Aligning Sales, Marketing & Customer Success

Sales Hacker

SAN FRANCISCO, CA – Feb. 15, 2018 – Sales Hacker, the leading resource for sales innovation, acceleration, and the future of sales, is set to host The Revenue Summit , on March 1st, 2018 in San Francisco, California. Who Is The Revenue Summit For? The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth.

Scale 68
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New: Start analyzing your iTunes Connect data in ChartMogul

Chart Mogul

We’re excited to announce that our iTunes Connect integration is now available to all ChartMogul customers! Now you have a single source of truth for your web and iOS subscription metrics. Growing user expectations is one of the key factors behind the success of SaaS and subscription businesses. Businesses and consumers alike want outstanding services that are convenient and easy to use.

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The Top Security Blind Spots in Your SaaS Environment

BetterCloud

History has a way of repeating itself. Blind spots are nothing new. Remember in the late 90s/early 2000s when employees started accessing corporate data on mobile devices? It was revolutionary. It changed the way people worked. We were surrounded by headlines like this one from The Economist in 2 001: “ A Different Way of Working: All Sorts of Companies Are Finding Mobile Internet Technology Surprisingly Useful.” And then a few years later, people started discovering hidden security

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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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Lead View Improvements: Search within Contacts & Custom Fields

CloseSaaS

We just made some changes to the Lead view within Close. In addition to visual changes, we’ve added the ability to search within Contacts and Custom Fields.

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OpenView Makes $9M Series A Investment in Loopio

OpenView Labs

OpenView is thrilled to announce our recent $9M Series A investment in Loopio , a software platform that helps sales teams respond to RFPs, RFIs, and security questionnaires seamlessly with up-to-date, accurate, and approved content. Customers like IBM, Thomson Reuters, Citrix, and New Relic use Loopio to avoid the fire drill that occurs every time a sales questionnaire comes through the door.

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Adobe Premiere Pro CC 2018 review: A major update

ITPro

Reviews. Not just usability improvements but a useful selection of VR effects and transitions too. 5.

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How Allego Grew Sales 5,401% in Three Years

Sales Hacker

The post How Allego Grew Sales 5,401% in Three Years appeared first on Sales Hacker.

Sales 40
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Power Dialer upgrades: Now available worldwide + new tools to increase call volume

CloseSaaS

We're proud to announce that Close's built-in Power Dialer is now available worldwide and we've added two new tools designed to increase call volume.

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Why there's no such thing as an old hot lead

CloseSaaS

Most startups assume that hot leads stay hot, no matter how much time has passed.

Startup 52
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Embrace the cloud hook, line and sinker or be prepared to hit a databerg

ITPro

Opinion. Piecemeal cloud adoption will lead to a forecast of frustration.

Cloud 40