Tom Tunguz
JULY 28, 2018
I met a seasoned executive recently. He made a bold claim. “Management is an art, and one that is overwhelmingly undervalued in Silicon Valley.” I wondered, are we investing enough in our managers? Talent is the largest investment of an early stage company. 80%+ of startup operating expense flows to compensation. Retaining these employees is good business.
Intercom, Inc.
JULY 30, 2018
In sales, there’s one number we obsess over – our quota. As soon as one month ends and another starts, we can’t help but ask, how am I going to hit my number? Yet for all the time we spend thinking about it, many of us don’t have a game plan. As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me.
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Sixteen Ventures
AUGUST 1, 2018
Churn… ya boring. Yawn. Time to move on. I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Churn is so easy to get rid of… you just have to do five simple things. If churn is a problem for you, this post will change that (if you’ll let it) and then you can move onto bigger and better things.
Practical Advice on SaaS marketing
AUGUST 1, 2018
Churn is bad for software-as-a-service (SaaS) companies. Very bad. But knowing there’s a churn problem is one thing; fixing it is something else. To bring down churn, we need to understand what’s behind the numbers. Why are customers leaving? Different causes will point toward different fixes. Poor product performance Sometimes the solution simply doesn’t deliver as advertised.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Baremetrics
JULY 31, 2018
Jack Ma, founder and CEO of Alibaba, attributes the growth of his company to customer feedback. In one interview he said , “I’m not a tech guy. I’m looking at technology with the eyes of my customers… normal people’s eyes.”. Most businesses assume that to grow, they need to look at the numbers. When really, they should look at the people: who is using their product, and how can that product make their lives better or easier?
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Groove HQ
AUGUST 1, 2018
Solve complicated scenarios with great communication. There are a few main difficult scenarios you’ll most likely face as a support representative. In customer service, every interaction matters, and there is no 100% right or wrong way to deal with any situation. Even though the ability to think on a case-to-case basis is one of the […]. The post 5 Customer Service Email Templates for Tough Situations appeared first on Groove Blog.
Sales Hacker
JULY 31, 2018
This a summary of an inaugural survey by Sales Hacker and LeanData — the State of Revenue Operations 2018. The evolution of Rev Ops. Have we finally cracked the code to revenue bliss? Can Rev Ops really deliver? Key stats from the State of Revenue Operations survey. Top takeaway and full report. The Evolution of Revenue Operations. Businesses naturally obsess about revenue and creating a successful revenue model.
Casey Accidental
JULY 30, 2018
This is part two in likely a three part series on career paths. You can read about the analyst career path here. As someone who majored in marketing in undergrad and has an MBA with a concentration in marketing, I receive a lot of career advice requests from up and coming marketers. My feedback is usually a wake up call and not very pleasant. Marketing, especially in a technology company, has been suffering a death from a thousand cuts for years now.
Intercom, Inc.
JULY 31, 2018
It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around.
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Your payments integration is more powerful than you think. In today’s complex business landscape, treating payments as just a software feature is a missed opportunity for significant growth and customer acquisition. With the right partner, payments can become a strategy that leads to competitive advantages. Designed for software leaders, this playbook outlines how to harness the full power of a payments strategy to drive substantial revenue and enhance the overall customer experience.
Groove HQ
AUGUST 1, 2018
Every customer service email is an opportunity to build stronger relationships. Any given company probably sends hundreds of customer service emails daily, and it can be easy to lose sight of just how important every single one of them is. But for any given customer, it might be the only interaction with your business that […]. The post 10 Tips for Sending Better Customer Service Emails appeared first on Groove Blog.
Inturact
JULY 30, 2018
When implemented in the right way, SaaS content marketing can be one of the most powerful tools to build your product’s awareness and foster a devoted customer base that will ultimately comprise enthusiastic promoters of your message. However, while the SaaS community has largely embraced content marketing as a primary engine for driving a business forward, there are still a number of ways in which even the most experienced companies can mishandle its principles.
SaaS Metrics
JULY 30, 2018
Introduction Deciding between an in-house or on-premises and SaaS solution is an important element of an IT strategy. That’s especially true for large enterprises that are always looking for a competitive advantage. Choosing between the two depends on a lot of factors and there isn’t any magical formula that works for all kinds of businesses. Things were pretty straight forward during the data hosting era just a few years ago.
Sales Hacker
AUGUST 2, 2018
I love sales and the sales profession. As a kid, I was a terrible student. I got put in remedial classes and was told I needed prescription ADHD pills in order to focus. I didn’t go to a top college. But sales doesn’t care about any of that. The sales profession accepts all regardless of grades or education. On top of that, the amount of money you make will often directly correlates to how hard you work.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Intello
AUGUST 2, 2018
This is the first of a four-part series -- written by Dani Hao at Procurify. Cultivating a ‘good’ company culture has already been written to death in the form of academic literature, business publications and ‘best practices’ white papers alike. Silicon Valley firms often tend to boast about their culture within their job descriptions as a way to attract top talent, for example highlighting perks such as gaming consoles, unlimited time off - or showcasing fun videos of parties within the office
Inturact
AUGUST 1, 2018
You’ve already gotten your prospects aware of your product and committed to a free trial. Now it should just be a matter of time before they become paying customers, right? Unfortunately, it’s not always that easy to get trial users to convert to premium subscribers, even when they’ve been able to gain some hands-on experience with your product. Luckily, hope is not lost when it comes to getting your SaaS leads to take that leap into the premium version of your product.
Audacix
AUGUST 3, 2018
Software testing has often been an afterthought for CIOs , software engineering managers and software development teams. The accelerated adoption of Agile, DevOps and digital has ensured that if you remain ignorant to the value of fast and effective software testing, your program will bleed money and leave users frustrated by their user experience. As software testing cost surge closer and closer to 50% of the overall software development, I often find that the other (and potentially more damagi
Sales Hacker
AUGUST 1, 2018
The post How B2B Demand Gen Leaders Grow Demand (Without Spending More Money) appeared first on Sales Hacker.
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A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.
FastSpring
AUGUST 2, 2018
Whether you’re selling an app, digital content, or software, there always comes a time when you need to seriously consider how you are going to monetize your product or service and scale your business.
CloseSaaS
JULY 30, 2018
For startups and technology enabled sales teams, meeting a prospect in person feels like a waste of time. Why spend half a day with just one customer, when you could email or call hundreds? But while this might feel like common knowledge, it doesn’t mean in-person selling is dead.
ReSci
JULY 30, 2018
Introduction Predicting and preventing customer churn has a strong impact on the success of e-commerce businesses. Many businesses understand the importance of churn and engineer a predictive model to analyse and identify churning users. There are various flavours to define user churn in e-commerce. One. The post Is RFM still king? A data science evaluation appeared first on ReSci.
Sales Hacker
AUGUST 1, 2018
With so many VoIP options , business may have a hard time choosing the best one. This guide will walk you through the information you need to assess and choose from among the best VoIp providers. At one time, if you were starting a new business, your first call was to the phone company. They’d come in and run wiring, then assign phone numbers to each sales rep’s desk.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
FastSpring
JULY 31, 2018
FastSpring’s Employee Spotlight is a Q&A series that features the hardworking, intelligent, and fun people that make FastSpring great. Get to know the fantastic team behind the ecommerce platform!
CloseSaaS
AUGUST 1, 2018
Here's the recording of today's webinar about how to use data to accelerate your sales process. Tune in below!
SaaSOptics
AUGUST 3, 2018
Founded in 2005, SkyWire provides the hospitality industry with award-winning point-of-sale (POS), spa and workforce management SaaS solutions. Originally focused on mobile marketing, the company expanded into POS technology and today is one of only two POS companies certified for gaming interfaces. As a quickly growing SaaS business, SkyWire is often making important business decisions and adjustments on the fly, many of which rely on accurate subscription and financial metrics.
Sales Hacker
JULY 31, 2018
This week on the Sales Hacker podcast, we feature Roderick Jefferson, a leader in the sales enablement space to talk about sales enablement and onboarding new sales reps. Tune in! If you missed episode 17, give it a listen here: PODCAST 17: The True Secrets to Successful Enterprise Sales. What You’ll Learn. The definition of sales enablement and the key elements.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?
FastSpring
JULY 31, 2018
In just five short years, three talented and dedicated people came together to deliver robust products that make WordPress sites around the world more impactful. We’re talking about Nelio.
BetterCloud
AUGUST 2, 2018
On June 28, 2018, California adopted what is considered the strictest general privacy and data security law (also known as AB 375) in the country. Called the California Consumer Privacy Act (CCPA), it will become effective on January 1, 2020. There will likely be changes to the final version prior to actual implementation. What is CCPA, and why should I care?
Chart Mogul
JULY 31, 2018
The Stripe Partner Program aims to help increase internet commerce by giving companies the resources they need to build and grow their businesses. Most people today don’t know that only three percent of GDP is online. The Stripe Partner Program aims to increase that number by helping companies start, run and scale their businesses. ChartMogul is joining Stripe on this journey as one of its first Verified Partners.
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