Tom Tunguz
JULY 4, 2023
In August of last year, public markets switched from valuing SaaS companies primarily on growth to primarily on profitability. In the past two months, high-flying software companies have seen 40-112% increases in valuation. I wondered if the public markets have begun to change the way they value these businesses. The answer is yes - if you’re a top quartile company.
SaaS Metrics
JULY 5, 2023
SaaS companies that really care about their customers are always looking for ways to boost customer engagement. However, measuring customer engagement objectively can be tricky and you cannot leave everything on subjective analysis. The good news is that there are plenty of metrics you can track to gauge customer engagement and that’s. Read more The post Unlocking Customer Success: Top SaaS Customer Engagement Metrics to Monitor first appeared on SaaS Metrics.
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SaaStr
JULY 3, 2023
Dear SaaStr: When Should You Hire Your First Demand Generation Marketer in SaaS? My overly specific rough rule is about $20k in MRR. A deep dive on that and why here: I Hired My VP of Marketing at $20k MRR. It Wasn’t a Week Too Early. | SaaStr I.e., usually much, much earlier than you might think. Why? Assuming you are growing reasonably quick, a head of demand gen at even $20k in MRR can be accretive over the next 12 months.
Predictable Revenue
JULY 4, 2023
Matt Green, Founder and CRO of Sales Assembly, shares insights on mastering in-person sales and overcoming challenges. The post Adapting to Market Dynamics with Matt Green appeared first on Predictable Revenue.
Advertiser: ZoomInfo
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Clouded Judgement
JULY 7, 2023
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Threads Meta’s Twitter alternative was released this week (Wednesday), and it appears to be a smashing success. Thursday was day 2 , and as of this writing (10pm on Thursday) there are 58m accounts already created.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
User Pilot
JULY 5, 2023
Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer. In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores.
Buffer Resources
JULY 3, 2023
When did you last pay attention to a generic brand video that wasn’t for research purposes? If you’re anything like me, there are so many things fighting for your attention online that you have to be highly selective about what you give precious minutes, and those videos usually don’t make the cut. Many social media users share my perspective, so many brands struggle to create content that connects with their audience in popular formats like short-form video.
Valuize Consulting
JULY 6, 2023
Improving The “How” To Learn More About the “Who” 44% of enterprises implement structured Voice of the Customer (VoC) programs to improve their customer experience and drive customer success innovation, ( NTT , 2020). Organizations that develop and nurture an effective VoC program are able to generate actionable insights, develop a deep understanding of their customers and their needs, uncover novel product development opportunities and drive greater customer success.
SaaS Metrics
JULY 6, 2023
GCSE exams held in May can only be passed with flawless rehearsal while using considerable tools, apps, tips, and techniques. A well-organized plan is a fundamental aspect to augment engagement and expected objectives in exams. Remember that students who work after forming an immaculate plan earn a foremost place in results, on. Read more The post How To Effectively Plan Your Study Time For GCSEs first appeared on SaaS Metrics.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaStr
JULY 7, 2023
Dear SaaStr: What Were the Biggest Mistakes You Made as a Founder-CEO? I’ve made so many, it’s hard to boil it down to two. But let’s focus on the earliest days, in Year 1. The biggest two mistakes I made as a founder-CEO in Year 1, I not only made once. I made them again twice, maybe thrice. They were: One, starting with too incomplete a management team.
Tom Tunguz
JULY 6, 2023
Threads , Facebook’s newest social product & direct Twitter competitor, has surged to 70m monthly active users (MAU) as of this morning. What does that mean for B2B marketers? About 1350m users open the Instagram app every month. About 368m click on Twitter’s blue bird, 72% fewer. Threads, launched on July 5th, counts about 70m or about 20% the size of Twitter.
Buffer Resources
JULY 6, 2023
LinkedIn’s algorithm has always been a bit of a mystery – until now. The algorithm recently underwent some key changes, and the team (through Dan Roth, editor-in-chief, and Alice Xiong, a product management director) sat down with Entrepreneur to explain them. In this article, we’ll highlight the key points from the team’s interview about the LinkedIn algorithm and share practical tips for applying this knowledge to your content.
FastSpring
JULY 5, 2023
New Subscription Plan Change History API Now Available to Businesses That Use FastSpring SaaS continues to grow at a rapid clip, and more than ever, we’re used to using subscriptions for a variety of services. We’re also aware of the need to understand what we’ve historically paid for our subscriptions and the changes we’ve made to those subscriptions over time.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
SaaStr
JULY 7, 2023
So over the past few weeks I’ve had discussions with 3 good revenue leaders and execs and 2 marketing execs that either left their roles or were let go. None of these folks am I super close to, but all of them I’ve known just enough over time to know they are at least good. Great? I don’t know them well enough. But I do know they are good. Good enough to do well, make good money, and add real value in SaaS.
IT World
JULY 7, 2023
OpenAI is opening a new alignment research division, focused on developing training techniques to stop superintelligent AI — artificial intelligence that could outthink humans and become misaligned with humans ethics — from causing serious harm. “Currently, we don't have a solution for steering or controlling a potentially superintelligent AI, and preventing it from going rogue,” Jan Leike and Ilya Sutskever wrote in a blog post for OpenAI, the company behind the most well-known generative AI la
Buffer Resources
JULY 5, 2023
My content and keyword research was limited to what I saw on search engine results pages (SERPs) for a long time, especially at the beginning of my content writing journey. For instance, I would look at the content ranking for a specific keyword and try to emulate it in my content. But, as I progressed, I realized a pattern. In addition to being similar to existing top pages, the content needed more expertise and unique perspectives.
Agile Payments
JULY 4, 2023
5 Proven Tech Tips For A Growing Hybrid Business
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SaaStr
JULY 6, 2023
Dear SaaStr: How Should You Set Up Territories For Your First Few Sales Reps? When in doubt — just start with round-robin, at least for in-bound leads. I.e., just route each new lead in order to the next rep. The reason is less philosophical than practical. Some day, in the end, you are probably going to end up with territories, along with other types of segmentation (by vertical, by customer size — which you should do as early as practical, etc.).
IT World
JULY 7, 2023
Global revenue generated by public cloud services topped the $500 billion mark in 2022, according to new data released this week by research firm IDC. The actual figure was $545.8 billion, IDC’s research found, a sum that represents a 22.9% increase over the previous year. Foundational cloud services — which IDC defines as infrastructure, platform and system infrastructure software delivered as services — grew even more quickly, rising by 28.8% in year-on-year terms.
Buffer Resources
JULY 3, 2023
Social media management tools are essential for businesses, entrepreneurs, and creators looking to grow their social media presence and reach more people. In this blog, we'll compare Buffer and Sprout Social to help you decide which tool is the best fit for your needs. To kick off, here are seven key differences between the two products that all potential users should be aware of 👇 7 questions to ask when comparing Buffer and Sprout Social 1.
User Pilot
JULY 4, 2023
Growing your product requires tackling one of the biggest challenges, which is to cross the chasm. However, if done successfully, you’ll become the early market leader in a specific niche market before going on to dominate the mainstream market. Read on to discover how to cross the chasm and scale your technology company. TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
SaaStr
JULY 6, 2023
Board meetings –– why do they sometimes feel like such a chore? Or worse, why do board meetings sometimes go so poorly? The answer is simple. Your board of directors is a group of people, and when in groups, predictable behavior patterns can cause negative outcomes. However, with a basic understanding of social psychology, it’s easier to manage the group and get more productive results from board meetings.
IT World
JULY 3, 2023
After a pilot program that lasted six months, the US Federal Reserve System plans to launch its FedNow real-time payment system in July. But many banks and businesses could be caught flatfooted when it launches. The central bank’s payment and settlement rail is designed to increase liquidity, especially for small businesses and supply chain participants who can get paid instantly for goods and services.
Buffer Resources
JULY 4, 2023
I’ve wanted to work for myself for as long as I can remember. So, fresh out of college, I decided to start my own copywriting business. I kept my marketing simple at first, putting all the work I’ve ever done into a Google doc portfolio and posting the link on Facebook groups whenever someone mentioned they were looking for a copywriter.
Teamgate
JULY 7, 2023
Navigating through the complex features of Salesforce can often be overwhelming, especially for small businesses or those with budget constraints. Fortunately, there are countless alternatives in the CRM landscape to consider. In this article, we’ve done the homework for you, carefully curating a list of the top ten Salesforce alternatives for 2023.
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SaaStr
JULY 2, 2023
Dear SaaStr: How Common is it for Cofounders to Have Equal Splits in Terms of Equity? The vast majority of SaaS companies that have IPO’d do not have equal splits. In fact, only 4 of the most recent ~30 SaaS/Cloud IPOs I looked at had equal founder ownership at IPO, Atlassian, Pagerduty, and (close enough) MongoDB and Amplitude: The full data here: At the Top SaaS Companies, Founder-CEOs Own ~15% at IPO.
User Pilot
JULY 4, 2023
Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. As popular as it has become, you may find that Typeform no longer serves your needs.
Agile Payments
JULY 7, 2023
Navigating the Digital Economy: Online Payment Solutions for Small Businesses
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