Tom Tunguz
MARCH 15, 2020
As we readjust to the impacts of the coronavirus, I’ve been asking myself: what is a basic useful model for estimating the growth impact to a software company? Of course, every business should develop a more conservative model, focused primarily on cash management to provide a longer runway. I expect the venture market to slow round counts for a quarter, but then resume.
Groove HQ
MARCH 19, 2020
Last week, my wife and I decided we needed to stock up and hunker down. We’re washing our hands. We’re social distancing. We’re a bit anxious. But…we’re extremely fortunate. We haven’t lost our jobs. The business hasn’t gone under and we have a roof over our heads. I know it’s crazy right now. The health […]. The post 47 Insanely Practical Work From Home Tips from Our 100% Remote Team appeared first on Groove Blog.
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Chart Mogul
MARCH 19, 2020
Are you responsible for getting subscription metrics like MRR right? At ChartMogul, we auto-generate subscriptions and metrics from invoices and transactions — we believe this gives you the most trustworthy picture of where your business stands at the moment. I want to tell you why. Why is my MRR different from what I see in our billing system? This is a common question we hear from customers.
OpenView Labs
MARCH 18, 2020
COVID-19 is overturning a lot of our basic assumptions about how we live, what we can expect and how we organize our lives. None of us know how this will play out. Is this a short-term dip where things will return to normal by the end of the year? Could be. Will the time it takes to produce a vaccine mean we need to prepare for a longer crisis that will tip the world economy over into a recession?
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Neil Patel
MARCH 17, 2020
By now you have heard about the Coronavirus. The sad reality is that it is spreading quickly and will continue to spread for a while. Did you know that we are getting roughly 13,000 new cases a day and it’s growing fast ? No one really knows how many people will be infected (or will pass away sadly), but it has caused the global stock markets to crash, which means as a business (or even a marketer), you will be affected.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
The Daily Egg
MARCH 16, 2020
We’re breaking down the top SaaS analytics tools into 4 key use cases—so you can mix and match the tools that meet your needs. The post Top 18 SaaS Analytics Tools for 2020 (By Use Case) appeared first on The Daily Egg.
SaaStr
MARCH 20, 2020
In talking to dozens of SaaS companies this week and past, it’s clear most of us are seeing a big slowdown in new deals. Not all of us, but most of us. But one thing is still going on outside of the most impacted industries — discovery. In fact, in some cases, tech companies that are WFH have more time as customers to do discovery for new vendors.
SaaStr
MARCH 19, 2020
Q: What are the pros and cons of using cartoon characters in SAAS product videos? My data here is a little dated, but there is a body of data to suggest “cartoon characters” can make a new product especially appear approachable. Not Bugs Bunny cartoons, but rather friendly, animated graphics. I didn’t believe it myself. So we build 5 new product landing pages back in the day, 2 with stock art, 1 with long text, 1 with a cartoon of a smiling person, and 1 with a cartoon of a robot.
Predictable Revenue
MARCH 19, 2020
To achieve exponential growth, a consistent source of predictable opportunities is needed. That source is outbound sales. Tom talks about how he sources and closes leads on every salesperson’s favorite social media site, LinkedIn. The post How to turn 100 LinkedIn profiles into 10 meetings with Tom Abbott appeared first on Predictable Revenue.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
The Daily Egg
MARCH 20, 2020
Each of the sales funnel stages has an impact on consumer behavior. You need to know them intimately. By knowing each step, you can use tactics to improve the number of people that go from one step to the next. This can have a crazy impact on your business. Let’s say you double the number […]. The post What is a Sales Funnel, Examples and How to Create One appeared first on The Daily Egg.
Incredo
MARCH 20, 2020
The outbreak of coronavirus brought changes that companies were forced to admit. One of the major changes was that many businesses switched to a remote working system. But not all of them had experienced that approach before and the system might seem much more uncomfortable than it actually is. The Incredo team switched to a fully remote working system in September 2019.
SaaStr
MARCH 14, 2020
Q: Is having multiple investors back a startup in the first round a good thing? As a rough rule, every investor that owns more than 10% will act, at least ideally, as a “lead” investor: They will “reserve”, i.e. save, some more money in case you need it and do reasonably well. They will lead a “bridge” financing if you struggling but doing well enough to perhaps earn a little more money from the existing investors.
Tom Tunguz
MARCH 19, 2020
I wrote earlier this week about estimating the impact to growth rates during this challenging time. Speaking with startups, I’ve collected a list of disciplines that are going to become very important in the next period. First, transparent communication. David Sacks wrote Happy Talk versus Hard Talk , which is an excellent post on how to communicate during a crisis.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
The Daily Egg
MARCH 20, 2020
If you’re not A/B testing your site, you’re leaving money on the table. The only way to truly evaluate your conversion funnel and marketing campaign is to get data directly from your customers behavior. Guesswork won’t cut it. You need enough hard data to understand how your audience responds to specific elements on your website. […]. The post How to do A/B Testing and Improve Your Conversions Quickly appeared first on The Daily Egg.
Predictable Revenue
MARCH 18, 2020
A sales kickoff is an annual meeting of your company’s sales team. If not done correctly, these meetings can be a pain in the neck. Here are a few ways you can create a fantastic sales kickoff. The post 5 Tips For Creating A Killer Kickoff Sales Day For Your Business appeared first on Predictable Revenue.
SaaStr
MARCH 18, 2020
NIck Mehta, CEO of Gainsight and I got on a Zoom with almost 1,000 SaaStr folks and talked about what we are seeing now, sales cycles, logo retention, and more. As well as a deep dive on what happened during the last downturn. It ended up I think, a pretty valuable and unique discussion. Take a look and LMK your thoughts. If these are helpful, we will do more.
Intercom, Inc.
MARCH 17, 2020
Building an app ecosystem is a big challenge, as we all know, but what does the long, hard work of maintaining that ecosystem look like? For the past year, we’ve been focused on cultivating a robust, enduring ecosystem of apps for the Intercom App Store. One of the problems we’ve been trying to address is the case of apps that break break or become non-functioning.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
The Daily Egg
MARCH 20, 2020
The font just needs to be “pretty” right? There’s a lot more to it than that. There’s a gross misconception that typography is simply “font choice” and as long as the font looks good, our work is done. This undermines how important the right typeface is for making text pertinent, effective, and persuasive. As designers, […].
Sales Hacker
MARCH 18, 2020
In sales, it’s normal to deal with slow seasons, bad seasons, and horrible seasons. But none of those compare to the current situation. The COVID-19 outbreak has been hitting the world where it hurts since February, ultimately affecting our lifestyles, our plans, and, naturally, our businesses. This is a lot to take in and adjust to. What to expect?
SaaStr
MARCH 19, 2020
Q: How do I deal with “clients from hell”? Hire them a dedicated resource. Hire someone outside your core team to talk to them, hear them, and own their issues. Sometimes, that’s all it takes. Sometimes, they just need to be heard. Again. And again. And again. But that takes its toll on your core team. They need a break. They can’t handle endless drama from your “worst” customers.
Intercom, Inc.
MARCH 16, 2020
In this unprecedented and uncertain time, Intercom’s first priority is the health and wellbeing of our staff and their loved ones, the communities we work in, and the customers we support. We wanted to share what steps we’ve been taking in recent days to protect these groups. We hope these measures will also contribute, if even in a small way, to slowing down the spread of the virus.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
CustomerSuccessBox
MARCH 18, 2020
In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. There is no black and white answer. In most situations, a hybrid model, i.e., a combination of on-ground and remote success, works best. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face?
Andreessen Horowitz
MARCH 18, 2020
We’re at a moment where we are now seeing medicine go virtual faster, and at a scale that it has never done before. In this conversation, a16z bio general partners Vijay Pande and Julie Yoo, who come from the worlds … The post When Medicine Goes Virtual appeared first on Andreessen Horowitz.
SaaStr
MARCH 16, 2020
It’s no secret that SaaStr is a small unit, we’re made up of less than 10 full-time employees. Sometimes having a lean team means that many of us temporarily wear several hats (sometimes all at once). We haven’t ever truly had a dedicated social media manager on our Instagram. We’ve had some help on Twitter, Facebook, and LinkedIn with a few times where we had one individual spanning all four platforms but with so much to do, Instagram, our weakest social platform, fell b
Sales Hacker
MARCH 16, 2020
There’s been a shift in how B2B organizations communicate through follow-ups and outreach. They’re taking a more B2C-like approach, optimizing the buying experience to win more business. Eight out of ten business buyers want the same experience as when they’re buying for themselves. This means that even in the B2B space, your buyers want ultra personalized experiences, they want their needs to come first, and they want on-demand engagement.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Inturact
MARCH 19, 2020
Does COVID-19 have your team stuck working at home? Here's our proven process on how to make sure your team stays productive even if everyone's working from home. First, let's set the stage. You're running a remote team meeting for the first time with the entire team working from home. As a consequence, the tone of the call may be completely different than when everyone is in the office.
Andreessen Horowitz
MARCH 20, 2020
Editor’s note: Here are some of our best pieces on leadership, grit, and managing a startup in times of uncertainty, culled from our past (almost) decade of archives. . On leadership. Peacetime CEO/Wartime CEO by Ben Horowitz : From Ben’s classic … The post Reading List for Leaders in Uncertain Times appeared first on Andreessen Horowitz.
SaaStr
MARCH 15, 2020
These are unique times. In some ways, we can use our playbooks from ’08’-’09, and in other ways, things are very different and the past is just something we can draw from. What isn’t likely to be very different is that recurring revenue … recurs. That we’ve learned is the bedrock of SaaS. We’ll share what it was like when customers came under stress, as sales cycles lengthened.
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