OpenView Labs
NOVEMBER 1, 2019
Sometimes, the best ideas come from the most unexpected places. Deputy , for instance, was a reimagining of an in-house tool that took on a life of its own once we combined the core technology with the idea of product led growth and the power of a cloud-based platform. While Deputy officially launched back in 2008, its origin story actually goes back some twenty years.
ProfitWell
NOVEMBER 1, 2019
Remember the old video game SkiFree ? The idea was to ski down the hill as far as possible, avoiding all the trees and rocks and hitting all the jumps. But, inevitably, you’d end up being caught by the ravenous, unrelenting yeti. Players would spend hours trying to outrun that yeti, and most attempts ended in failure. But every so often, you’d discover a strategy that got you just a little bit farther.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
OCTOBER 31, 2019
? ? ?. Two weeks into Tim Campos’ job as the CIO at Facebook, Mark Zuckerberg’s executive assistant asked him to join the CEO for an important meeting at 8 a.m. the next morning. But when he arrived, his boss was nowhere to be found. In reality, a group of the top brass’s EAs wanted to talk about how their calendar app was destroying their productivity and credibility in the form of double-bookings and missed meetings.
SaaStr
OCTOBER 29, 2019
SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Want to see more content like this? Join us at SaaStr Annual 2020. Naomi Pilosof Ionita | Investing Partner @ Menlo Ventures. FULL TRANSCRIPT BELOW. Hi, everybody.
Advertisement
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Incredo
NOVEMBER 1, 2019
Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. better understand Inbound, and learn about major tactics that you can implement, master your SaaS pricing page and increase your conversions.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Incredo
OCTOBER 31, 2019
Prologue to SaaS upsell Three months ago when you had only 600 subscribers, you chose a pricing plan that allowed you to send emails to a maximum of 2,000 users. Now when the number of your subscribers exceeds 1,980, you got an email from your email automation software provider (that’s a vivid example of SaaS upselling): “ Hello, [name]. We noticed you are reaching 2.000 subscribers and wanted to congratulate you.
SaaStr
OCTOBER 28, 2019
A lot of you around this time of year will have a lot riding on Q4. In many cases, hoping to end the year strong after a soft quarter or two earlier in the year. If you are going a rough patch though, it’s super important to distinguish between a Soft Miss and a Hard Miss. What’s the difference? In a Soft Miss, bookings are still growing.
InsightSquared
OCTOBER 31, 2019
Halloween is here and there are spooky things all around us, but your sales pipeline should not be one of them. While others might be thinking of candy and costumes on October 31st, those of us who are part of the go-to-market engine are hoping we receive treats from our prospects and not tricks. To ensure we have a strong end to 2019, we need to know which of our opportunities are viable versus those who plan to ghost us.
ChurnZero
NOVEMBER 1, 2019
The Fear of Churn. It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn. And when you fear churn, you fight churn. In honor of Halloween, we asked our own Customer Success team to dig deep into their most frightful memories of customer churn and tell us: Which churn monster do you fear most and why?
Advertisement
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
OCTOBER 30, 2019
By Sara Estes, Pendo.io Content Marketing Manager. As technology companies scale, silos emerge and processes can break down — creating the need for a dedicated function to drive alignment, communication, and efficiency across the company. We’ve already seen this play out with the emergence of plenty of other ops roles, and now, product has an operational force of its own.
Intercom, Inc.
OCTOBER 29, 2019
At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. We could no longer assume all our customers had uniform needs and could be reached the same way. Having grown to more than 300 people, communication between colleagues became complex , fracturing that crisp, shared notion of the customer we once took for granted.
The Daily Egg
OCTOBER 30, 2019
Editor’s Note: While the tips in this article are geared towards nonprofits, the strategies outlined can be used by everyone from ecommerce businesses to SaaS companies, education sites, and more. As November and the holiday season approaches, we naturally think about spending quality time with our family, friends and co-workers. (And of course, food!
Tom Tunguz
OCTOBER 28, 2019
A few weeks ago, I installed Windows on my Mac using BootCamp. BootCamp allows you to have both operating systems on your computer at the same time and choose the one you want to use when. I was curious about Windows. So I installed it and tried to use it for a few days. Here are my impressions. Just as background, I’ve been on a Mac since I was seven and I last worked on a Windows machine in 2004.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
NOVEMBER 1, 2019
Here is our countdown to our top ten most downloaded podcasts of all time. Sometimes oldies are goodies, especially when it comes to some of our most downloaded podcasts. Not only were they popular at launch but we continue to see our subscribers go back and listen to them time and time again… Here is our countdown to our top ten most downloaded podcasts of all time.
Intercom, Inc.
OCTOBER 31, 2019
Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. When I became a manager three years ago, this thought kept popping into my head, especially in the first few months, and breaking out of this mindset was one of the biggest challenges in my transition from maker to manager.
Neil Patel
OCTOBER 29, 2019
Google announced that it has been rolling out a new update called Bert. I know what you are thinking… does this update really matter? Should I even spend time learning about it? Well, Bert will affect 1 in 10 search queries. To give you an idea of how big of an update this is, it’s the biggest update since Google released RankBrain. In other words, there is a really good chance that this impacts your site.
Andreessen Horowitz
OCTOBER 30, 2019
China’s mobile payment ecosystem, the largest in the world, is built upon QR codes. But that technology extends far beyond shopping to ease friction throughout daily life. On a recent trip to China, I personally interacted with QR codes … The post Remember QR Codes? They’re More Powerful Than You Think appeared first on Andreessen Horowitz.
Advertisement
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
OCTOBER 30, 2019
Yesterday on LinkedIn and Twitter we had over 100,000 views and engagements on a quick post on The Magical Sales rep. It’s worth a deeper dive. The transition from founder-led sales to a true sales team is often a rough one. Most founders aren’t actually great salespeople, but boy, they are good “middlers” If a lead comes in, founders know how to talk to them.
Nimble - Sales
OCTOBER 29, 2019
The success of a business working in the e-commerce sector depends on the quantity and quality of clients it attracts. The client base does not appear by itself: it requires investment. So, how do you determine the effectiveness of investment in marketing? Is there a tool that shows the real value of the client in […]. The post How Customer Lifetime Value (LTV) Calculation Can Benefit Your Business appeared first on Nimble Blog.
Sales Hacker
NOVEMBER 1, 2019
When it comes to negotiation, the goal isn’t a win… What you want is a win-win. True negotiations are all about coming to a mutual agreement on something where both parties feel like they got something out of the deal. Contrary to popular belief, you don’t “win” a negotiation by making the other person lose. Both parties need to give and get along the way.
Andreessen Horowitz
OCTOBER 28, 2019
We are at the beginning of a new era, where biology has shifted from empirical science to an engineering discipline. After a millennia of using man-made approaches for controlling or manipulating biology, we have finally begun using nature’s own … The post Biology is Eating the World: A Manifesto appeared first on Andreessen Horowitz.
Advertisement
ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
NOVEMBER 1, 2019
Our Twitter + LinkedIn feeds have really taken off, but with so many @jasonlk tweets, it can be a bit … hard to keep up. Let alone follow sometimes. So we’ll do an experiment and put together just the most favorited, the most RT’d, the most viewed SaaStr Short Bites from Twitter. Here are the Top 15+ most viewed Short Bites from October.
Nimble - Sales
NOVEMBER 1, 2019
Any salesperson at some point gets the feeling that the market is out of companies and people to sell the product to. As though nothing can be done to get new customers – and this is where lead generation comes in. What Is the Lead in Sales? The sales lead definition is as follows: a […]. The post Lead vs Prospect: Lead Generating and Management appeared first on Nimble Blog.
Kellblog
NOVEMBER 1, 2019
Pipeline is a frequently scrutinized SaaS company metric because it’s one of relatively few leading indicators in a SaaS business — i.e., indicators that don’t just tell us about the past but that help inform us about the future, providing important clues to our anticipated performance this quarter, next quarter, and the one after that.
Net-Results
OCTOBER 31, 2019
Here are three things I would touch on if you want to market your B2B well during a demo presentation: Solve a specific problem. In order to stand out, don’t try to fix the world’s problems. At the same time, don’t just build a product, because you have an idea you think is awesome. Instead, try to figure out an actual problem people are having. Salesforce became big, because companies were having a real problem with on-premise software installations.
Advertisement
Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
NOVEMBER 1, 2019
I did. I had a co-founder who fired my other co-founder without telling me. The early days are always tough. We’d lauched, with only a small fraction of the traction we’d anticipated. Who’s fault was it? The engineer who built a not-good-enough product? The marketer who didn’t market well enough? The sales guy who didn’t sell well enough? No one knew.
Nimble - Sales
OCTOBER 28, 2019
If you are in sales, you are naturally aware of the factors that can help your company thrive and your revenues soar. Expanding your product line, increasing brand awareness through targeted campaigns and inventing new ways to reach out to the customers are great efficiency and profit boosters. What ultimately determines the success of your […].
Kellblog
NOVEMBER 1, 2019
In my last post , I made the case that the simplest, most intuitive metric for understanding whether you have too much, too little, or just the right amount of pipeline is opportunities/salesrep, calculated for both the current-quarter and the all-quarters pipeline. This post builds upon the prior one by examining potential (and usually inevitable) problems with pipeline distribution.
Expert insights. Personalized for you.
43 
Let's personalize your content