SaaStr
NOVEMBER 20, 2024
GitHub, founded in 2008, is a leading platform for software development and version control that has made waves since 2018 with its AI Copilot. Microsoft acquired GitHub also in 2018 and it has since grown to over 100 million developers and more than 420 million repositories, including at least 28 million public repositories, making it the world’s largest source code host.
The Daily Egg
NOVEMBER 16, 2024
Customer experience and user experience—CX and UX, respectively—are sometime used interchangeably. Other times, they’re completely different and unrelated components. The reality lies. The post Customer Experience vs. User Experience: Buying vs. Using appeared first on The Daily Egg.
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Predictable Revenue
NOVEMBER 21, 2024
In a crowded market where competitors use similar tools, the edge lies in leveraging Apollo’s capabilities to find Alpha. The post Top 7 Apollo Features You’re Not Using with Jay Mount appeared first on Predictable Revenue.
Tom Tunguz
NOVEMBER 17, 2024
What it cost to have an assistant with you like in the movie Her? The cost of using AI has dropped precipitously , an order of magnitude every year. If the average American picks up their phone 144 times per day & engages with an assistant, each time for four interactions every day of a month, an assistant like Her would cost about 78 cents in inference cost. 1 I’m not taking into account any of the additional costs associated with delivering such a product.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
USIO
NOVEMBER 20, 2024
In recent years, the healthcare industry has experienced a significant transformation, with rapid advancements in technology, shifting regulations, and an increasing demand for transparency and efficiency. One of the most critical components of this transformation is the evolution of healthcare payments. As the industry continues to move toward value-based care, the complexity of healthcare… Source The post The Future of Healthcare Payments: Innovations, Challenges, and the Role of Us
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Stax
NOVEMBER 21, 2024
Whether you are starting a new online store or looking to grow your existing brick-and-mortar small business, you must make provisions for accepting credit card payments. A study by the Federal Reserve Bank of San Francisco showed that credit cards account for 31% of all payments, significantly more than cash at 18%, and debit cards at 29%. There is no way around it: credit cards are an essential part of the everyday life of your customers and you will only lose customers if you aren’t ready for
Inturact
NOVEMBER 20, 2024
In a world of AI influencers and cookie-cutter corporate voices, authentic brand communication has never been more challenging – or more crucial. In a recent episode of Talking SaaSy with Inturact, marketing strategist Marcos Bravo shared insights from his fascinating journey from Disney character performer to marketing maverick, revealing why most companies get brand voice wrong and how to fix it.
BetterCloud
NOVEMBER 20, 2024
The BetterCloud Altitude Conference 2024 brought together the rising stars in IT and we won’t be forgetting it anytime soon! This year, 140 attendees joined us in New York city for a day full of meaningful discussions on how today’s IT admin is managing their tech stack and how collaboration across the organization helps drive success. Oh and we learned about the newest features coming to BetterCloud and a roadmap of where BetterCloud is heading!
Inturact
NOVEMBER 20, 2024
In a world polarized between AI evangelists and skeptics, finding balanced, practical perspectives on artificial intelligence can feel like throwing spaghetti at your wall and hoping something sticks. That's why when Gary Amaral, former executive at BlackBerry and Hootsuite turned startup founder, shares his insights on AI in sales and marketing, it's worth paying attention.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
NOVEMBER 22, 2024
Want to know how to be better than 95% of the world in SaaS sales? Honestly it’s easy. Or at least, it’s plain and simple. If you’re truly willing to put in the work. The 2 simple edges in sales: #1. Be a True Product Expert 95% of the sales reps I talk to don’t even really understand the products they are selling. How can I integrate it into my stack?
Tom Tunguz
NOVEMBER 19, 2024
I didn’t notice it at first but there in the back corner of my laptop, I’ve been assembling a little library. The library doesn’t contain books, but scraps of text that explain what an AI should do. Visit Anthropic’s home page & you’ll find their collection : Each of us will assemble these little libraries with tracts like : write a blog post in my voice about this topic collect action items to send to the team from team notes & format them in this particula
The Daily Egg
NOVEMBER 21, 2024
Out of all the elements on a web page or a featured ad, headlines are the ONLY element that ALL USERS will. The post How to Write World-Class Headlines Every Time appeared first on The Daily Egg.
USIO
NOVEMBER 22, 2024
Addiction is a pervasive issue that affects millions of Americans every year, but thankfully, there are organizations dedicated to helping individuals and families navigate the road to recovery. One such organization is the American Addiction Centers (AAC), a nationwide network of rehabilitation and treatment centers committed to providing high-quality care for those struggling with substance use… Source The post The American Addiction Centers: Leading the Way in Addiction Recovery ap
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
NOVEMBER 19, 2024
Most startup companies in earlier stages don’t have the most mature product. While differentiating your product against the competition is important, you have to differentiate yourself elsewhere as you build your company. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.
FastSpring
NOVEMBER 19, 2024
Global business expansion isn’t as simple as adding a checkout to a webpage. Businesses need to consider the complexities of cross-border transactions like: the most common regional payment methods, fees for cross-border transactions, regulations around selling digital goods , and if buyers are actually in the region they appear to be. Failure to consider the nuances of global cross-border payments in e-commerce can result in dangerous pitfalls like high and unexpected tax bills in new regions,
Tom Tunguz
NOVEMBER 20, 2024
Today, we’re announcing our second fund of $450m to support our mission of partnering with early stage software companies that leverage technology discontinuities into go-to-market advantages. This marks the next chapter in our firm’s evolution. Since we launched Theory in 2023, we’ve gathered a wonderful team : Lauren , Spencer , Andy , Rafa , Amber , Arjun , & Kristin.
The Moz Blog
NOVEMBER 22, 2024
Learn how to forecast and demonstrate the value of your SEO efforts in this week's Whiteboard Friday and put it into practice with a free worksheet. Tom Mansell talks about quantifying predicted SEO value, closing performance gaps, and calculating ROI.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
NOVEMBER 21, 2024
Just had a check-in call with a $50k a year vendor we use for SaaStr They sent a new sales rep to call who didn't know the account They just walked through a deck with data they didn't collect or know That we'd already read What a waste of everyone's time The Death of the… — Jason ✨????SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) October 2, 2024 So we’ve talked a lot on SaaStr about how Customer Success has changed over the past 24 months.
Buffer Resources
NOVEMBER 18, 2024
I went from occasional AI user to power user in months. How? My mindset for how to approach AI evolved. Now, I reach for AI every day. I once read that professionals aren’t going to be replaced by AI, rather, they will be replaced by other professionals who use AI. This idea that someone who leverages AI will perform better at their work is now supported by research.
Sales Hacker
NOVEMBER 22, 2024
Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.
Totango
NOVEMBER 21, 2024
In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Imagine a tool that not only predicts customer churn with laser precision but also unlocks new avenues for growth, ensuring your business thrives in today’s competitive landscape.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
SaaStr
NOVEMBER 18, 2024
So the best of the best in SaaS and Cloud are still on fire. Canva, Stripe, Databricks, ServiceTitan, Gusto, Wiz should all have epic IPOs in 2025 or maybe 2026. But one thing is clear: it’s taking longer to IPO: It used to take 10.4 years on average to IPO in SaaS. More on that data here. The last 3 SaaS IPOs took 11.3 years to IPO (Klaviyo, Rubrik, OneStream) And the current top of top performers below?
Buffer Resources
NOVEMBER 22, 2024
Remember the early days of Instagram, when your customization options were limited to which hazy, oversaturated, or sepia filter to apply to your photos? I wouldn’t quite call them the good ol’ days since, as a long-time Instagrammer, I love all the platform's new options for tailoring your user experience. But as much as I enjoy all these choices, they can get a little overwhelming at times.
Sales Hacker
NOVEMBER 19, 2024
Phil Hernandez is the VP of Sales Services at TaskUs. He has spent the past 20 years skillfully building and transforming numerous Go-To-Market (GTM) teams. He possesses an unwavering commitment to mastering sales systems and demonstrates expertise in orchestrating organizational change aimed at cultivating high-performance revenue teams. His diverse industry background ranges from Tech/SaaS, Big Data, Adtech/Media, and CPG.
User Pilot
NOVEMBER 22, 2024
Ever feel like you’re missing a piece of the puzzle when it comes to understanding your users? You have the analytics data, but it doesn’t tell the whole story. You know what users are doing, but not why. That’s where session replay comes in! This powerful tool allows you to see your website or web app through your users’ eyes.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
NOVEMBER 17, 2024
So the other day on Workshop Wednesday Andy Wilson, founder CEO of Logikull , and I did a deep dive on what it’s really like selling your company to Private Equity for almost $300,000,000! I was the first and largest investor in Logikcull as they “de-bootstrapped” in 2015, and at first it grew very quickly, double digits every month.
Buffer Resources
NOVEMBER 22, 2024
This post was originally published on joel.is. I'm delighted to share that we have introduced support for Bluesky in Buffer. This is an important moment for us as a company, and there are a number of reasons that adding Bluesky is personally meaningful for me. With Bluesky, we now support the three major social networks pushing forward a new era of decentralized social media: Mastodon , Threads and Bluesky.
ChurnZero
NOVEMBER 22, 2024
Nothing in customer success causes CSMs to catch “feelings”, as Naomi Aiken puts it, as reliably as losing a customer. Churn often brings feelings of shame, blame, and frustration in its wake, making it hard to analyze and learn from the loss. But what if you could break the cycle? A former ChurnZero CSM and team leader, and now the founder of Techtonic Lift , Naomi has developed the Outcomes Club format for learning from churn.
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