SaaStr
JANUARY 16, 2024
There’s so much debate on social media and elsewhere on bootstrapped vs VC. Bootstrapped you maintain control, and the unit economics. But many see it as so much harder. And it’s almost always longer. VC can let you go faster, but it can become an addiction. And the dilution all-in generally ends up being 60%-70% by the time you approach an IPO.
Buffer Resources
JANUARY 15, 2024
Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question. With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement
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Inturact
JANUARY 17, 2024
For businesses it's important to not only attract customers but to retain them for as long as possible. The golden key to unlocking this long-term relationship? — A stellar user onboarding experience.
The Moz Blog
JANUARY 15, 2024
Leverage the Objective and Key Results framework to create a dynamic content calendar for your business in 2024.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Casey Accidental
JANUARY 16, 2024
Every startup talks about their cultural values, but very few live them in a way that better allows them to win. Most are too vanilla and therefore forgotten by the team over time. There is a difference between cultural values, where companies say how they intend to operate on a spectrum compared to other companies, and principles that should apply to all companies trying to become great.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Blulogix
JANUARY 18, 2024
Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively. They are not just vital for keeping existing customers onboard but also present opportunities to enhance revenue and customer satisfaction.
Nimble - Sales
JANUARY 19, 2024
In today’s digitally-driven marketing landscape, Customer Relationship Management (CRM) systems have emerged as pivotal tools for fostering customer relationships and driving business growth. With CRM software shown to increase sales by up to 29% and boost sales team productivity by 34%, it’s clear that effective CRM implementation can significantly enhance marketing efforts.
SmartKarrot
JANUARY 16, 2024
Greetings, esteemed readers! As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.
User Pilot
JANUARY 16, 2024
Looking for UX design books that offer practical wisdom and show you how to get better? Whether you're a complete novice out for beginner lessons or a veteran in search of expert-level knowledge, you'll find the right books for you. We covered: A general overview of the books. How each book improves your UX design skills. Author information and where to get the books TL;DR Beginner-friendly books to learn the UX design process and boost your creative confidence: UX for Beginners: A Cra
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
JANUARY 18, 2024
So Gartner is cutting back its growth projections for this year a bit. It was previously projecting a 13.8% spend in software spend in 2024 to over $1 Trillion. It’s now cutting that back a bit to 12.7% growth in 2024, basically flat with 2023. But that’s still a lot of growth. To over $1 Trillion in software spend worldwide — for the first time ever.
The Daily Egg
JANUARY 16, 2024
Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast. The post Squaretalk Review appeared first on The Daily Egg.
Tom Tunguz
JANUARY 14, 2024
Open source models have become a critical part of the AI landscape. I was curious about the trends in the open source ecosystem, so I analyzed HuggingFace data on the top 300 open source models, both by overall usage & also the top of the trending list. Open source models are governed by open source licenses. Similar to regular open source software, Apache & MIT dominate the licenses by model count. 76% of the top models choose one of these licenses.
Clouded Judgement
JANUARY 19, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Bar For Going Public There’s a lot of talk recently about “are IPO markets open” or “what scale do I need to get public.” If we look historically at the period from 2015-2020 (ignoring 2021 IPOs) the rough medians were ~$200m ARR (minimum was $100m ARR), 50% YoY growth, and >120% net retention.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
JANUARY 13, 2024
This is the time of year when I have a few “Woe is Me” conversations with founders: “It’s so hard” “It’s not our fault” “Well, we’ll try” “No one wants our product” There’s always some truth in this, especially how hard it is. Every founder that is successful knows how hard it is.
The Daily Egg
JANUARY 13, 2024
Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be. The post The Complete Call Center Fraud Prevention Checklist appeared first on The Daily Egg.
Tom Tunguz
JANUARY 17, 2024
I remember my graduate classes well : marketing , operations research, statistics, macroeconomics, strategy, & negotiation. But having worked for about twenty years, there’s a class missing from business school for a skill used as frequently as public speaking & negotiation : Delegation. After starting in the working world, at some point we start managing others.
Buffer Resources
JANUARY 18, 2024
It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator. While actively hunting for my new role in early 2023, I took advantage of the free trial of LinkedIn Premium, then extended it for another few months. As a job seeker, the benefits were great — the platform recommended jobs I would be a top applicant for and allowed me to reach out to hiring man
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
JANUARY 17, 2024
At Saastr Annual, we hosted an Enterprise panel of AI leaders to share their experience and knowledge to help others understand how big companies think about and leverage AI. Sure – the rise of ChatGPT has gone mainstream for consumers and smaller companies, but what about the big guys? While the first generation of Generative AI is great, it’s not quite ready to solve Enterprise problems.
The Daily Egg
JANUARY 13, 2024
Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in. The post Toll Fraud is Costly Nightmare That’s 100% Preventable appeared first on The Daily Egg.
USIO
JANUARY 15, 2024
Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies. This stability is appealing to investors and allows businesses to plan and allocate resources more effectively.
Buffer Resources
JANUARY 16, 2024
Buffer, as a company, closes the last week of the year every year, and historically, as an engineering team, we’d do a code freeze for the week before we’re closed so nothing broke heading into the holidays. (Pretty smart of us.) This year, we did something different, and it still worked out. We used the last week of the year as a “fixathon” for our whole engineering team.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
JANUARY 17, 2024
So there’s a quiet leader in the work management space that’s quietly … blowing the doors off. Everyone knows Atlassian, Asana, Notion, probably Monday. But Smartsheet? You should know them. They’re at $1 Billion in ARR now, growing an impressive 23%. That’s behind Monday, but growing faster than Asana or Atlassian. 5 Interesting Learnings: #1.
The Daily Egg
JANUARY 18, 2024
As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR. The post 7 Perfect Places For Visual IVR (+3 Where It’s Excessive) appeared first on The Daily Egg.
The Moz Blog
JANUARY 17, 2024
Instead of seeing the benefits of your past hard work evaporate over time, discover how to keep your older content working for the local business you’re marketing.
Buffer Resources
JANUARY 19, 2024
From the moment I started my company, Motif Skincare , I knew I was entering a crowded market with high customer acquisition costs. It would be challenging to compete with influencers and larger brands when it comes to fueling new customer discovery. As such, the primary goal was to create products that truly made a difference in people's routines—products they would discover and want to buy again and again—and to focus our marketing efforts on fostering that hyper-loyalty.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
JANUARY 18, 2024
Dear SaaStr: What Are The Most “Evil” Things That VCs Do? I’ve been on every side of the table, and had challenging experiences with my investors. I think what founders get wrong is not understanding incentives. VCs really do want you to be a big success. They can’t make money otherwise. No one is out to get you. So really, the ‘worst’ things VCs do are simply around incentive dis-alignments.
The Daily Egg
JANUARY 14, 2024
Printful is a popular print-on-demand company that’s been helping entrepreneurs and businesses bring their designs to life since 2013. The company model. The post Printful Review appeared first on The Daily Egg.
Tom Tunguz
JANUARY 18, 2024
This is the machine generated example of metawriting that I mentioned in this post. In my grade school days, a memorable lesson from 5th grade still stands out. My teacher, Mrs. L, was particularly passionate about the importance of structuring our thoughts on paper. She insisted that our class outline every essay before diving into the writing process.
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