SaaStr

JANUARY 22, 2024

Never have a tough conversation over email No matter how tempting it may be — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) January 3, 2024 So perhaps the best management advice you’ll hear again and again is this: #1. Never Have a Tough Conversation Over Email Yes, you probably know this. As tempting as it may be to avoid conflict, headaches, and hearing things you don’t want to hear — never have a tough “conversation” over email.

Management 249

Management Sales Hiring Pricing Communication 249

TurnKey Labs

JANUARY 24, 2024

If you open any tech job board, you will see dozens of companies looking for full-stack developers. You read that a full-stack engineer is expected to be a master of front-end, back-end, and databases, able to deliver fully-fledged software themselves.

Development 62

Development Engineering Software Technology 62

User Pilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Product Marketing 87

Product Marketing Marketing Social Media Scale 87

Tom Tunguz

JANUARY 23, 2024

Last Friday’s post about delegation called The Class Missing from Business School, spurred a deluge of great advice from readers. There was a recurring theme when delegating: Identify the time-consuming & repetitive tasks by coloring or labelling your calendar, or calculating at the end of the week or month. Record a video/Loom/Scribe* detailing the process.

ChatGPT 190

ChatGPT AI Metrics Revenue 190

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Predictable Revenue

JANUARY 23, 2024

Each day as a BDR in Sequencing is a new chance to connect, make a difference, and be part of something that truly matters. The post An SDRs Guide to the Health Tech Industry appeared first on Predictable Revenue.

Revenue 130

Revenue 130

The Moz Blog

JANUARY 25, 2024

Link building plays a crucial role in your SEO campaigns and overall business success. Setting OKRs can help you implement the best link-building strategies and achieve your SEO goals.

Strategy 126

Strategy Business 126

Totango

JANUARY 22, 2024

This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick to the status quo, maintaining business as usual and leaving untapped potential on the table.

Customer Success 97

Customer Success Generative AI Scale AI 97

Chargebee

JANUARY 21, 2024

In an age where consumer protection is paramount, the Federal Trade Commission’s (FTC)proposed “click to cancel” provision marks a significant shift in the subscription business landscape. Designed to make subscription cancellations as straightforward as signing up, this new regulation brings both challenges and opportunities for businesses. Chargebee Retention emerges as a key player in helping businesses navigate these changes while enhancing customer experience and ensuring compliance.

Payment Features 52

Payment Features Subscription compliance Retention 52

SaaStr

JANUARY 26, 2024

So Vendr has their latest SaaS Buyer Report out here. There’s plenty of good data in there and it’s worth a read. One metric I wanted to highlight. And look, average sales cycles are almost meaningless. Bigger deals take longer. Small deals can close in one call. Some leads are warmer than others. More here. But still … across all the SaaS vendors that Vendr tracks, how long do deals take to close?

SaaS 260

SaaS Benchmarks B2B Metrics 260

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Clouded Judgement

JANUARY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now ServiceNow Kicks Off Q4 Earnings Season ServiceNow kicked off Q4 earnings season on Wednesday (they are almost always the first software company to report), and I thought I’d dig in to see if they left any clues for what we should expect for the broader software market.

Cloud 164

Cloud Marketplace as a Service AI Subscription 164

Predictable Revenue

JANUARY 23, 2024

Collin's top tool picks from 2023 are the essential tools that made a mark: Apollo, Clay, Chat GPT, and Orum. The post Collin Stewart’s Favorite Things From 2023 appeared first on Predictable Revenue.

ChatGPT 130

ChatGPT Revenue Development Sales 130

USIO

JANUARY 23, 2024

Advantages of Integrated Payments: Efficiency and Convenience: Integrated payments streamline transactions, reducing manual efforts and providing convenience for both businesses and customers. Enhanced Customer Experience: Customers enjoy a smoother experience as integrated payments eliminate the need for redirection to external gateways. Real-time Reporting and Analytics: Integrated systems offer real-time data on transactions, sales trends, and customer behavior, aiding better decision-making.

Payments 130

Payments Payment Solutions Trends Technology 130

SaaStr

JANUARY 21, 2024

Dear SaaStr: What Does a CEO Do to Deserve Such an Exorbitant Salary? I struggled with this myself a bit in the early days, in my first start-up job. I realized once I was an exec for the first time that a lot of us we working just as hard as the founders. At least, a few of us were. No way I deserved to make as much. But were they really doing so, so much more than the rest of us?

B2C 242

B2C Engineering Revenue SaaS 242

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS be

Customer Success 142

Customer Success VP of Engineering Payments Payment Methods 142

Tom Tunguz

JANUARY 25, 2024

ServiceNow, a $150b market cap company, made this statement yesterday in their earnings call : “In Q4, our gen AI products drove the largest net new ACV contribution for our first full quarter of any of our new product family releases ever, including our original Pro SKU.” That’s pretty sensational for a company with 3 massive business lines & enough acronyms to fill a dictionary : “With technology, customer and creator, we now have 3 workflow businesses over $1 billi

AI 141

AI Innovation Technology Subscription 141

USIO

JANUARY 23, 2024

Integrated payments are gaining popularity among businesses as they enable seamless transactions and streamlined processes. A 2022 study by the National Retail Federation revealed that 63% of customers prefer integrated payments like Apple Pay and Google Pay. Moreover, with the global ecommerce market projected to reach $8.3 trillion by 2025, businesses are increasingly adopting integrated payment solutions.

Payments 130

Payments Payment Methods Payment Solutions Payment Services 130

SaaStr

JANUARY 25, 2024

I thought this year would be better for venture: – Folks internalized markdowns, write-offs – Ready to get back to business – Most top VCs have fresh funds to invest But: – The "AI Chase" burning up tons of energy – Unicorns not fully written down – Top investments still… — Jason ✨Be Kind✨ Lemkin  ??

Venture Capital 233

Venture Capital AI Startup Investment 233

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Buffer Resources

JANUARY 25, 2024

Buffer has been in business for 13 years now, and we’ve had transparent salaries for 10 of those. This means that for over a decade, all Buffer salaries have been publicly viewable, and we’ve shared our approach to salaries and the formula we based them upon openly. We’ve maintained transparent salaries through significant market (and world) changes and through ups and downs in our performance as a business.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

Tom Tunguz

JANUARY 20, 2024

When I sat down to write this post, I wrote : Write an introductory paragraph telling a story about when I was in grade school, my 5th grade teacher, Mrs. L, insisted on the class outlining their paper. Write a paragraph about how we all wish we would outline, & there are frameworks like Situation, Complication, Question, & Answer that achieve this goal.

AI 123

AI Finance Data Software 123

The Moz Blog

JANUARY 23, 2024

Nearly every business has an About page, but too often, its content is an afterthought. Turn that around with key real-world examples of local brands getting it right.

Business 126

Business Branding 126

SaaStr

JANUARY 26, 2024

Dear SaaStr: What Are Some of the Biggest Changes for SaaS Founders and Startups in 2024? A few I’m watching: #1. The Rise of One-and-Done Fundraising as a Vibe Founders will get back to only planning to raise one round to truly get to product-market fit for real. More startups benefit as the dilution ends up far less, a la Klaviyo, or The Trade Desk, etc.

SaaS 225

SaaS Startup Scaling Product Marketing 225

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Payment Solutions

Buffer Resources

JANUARY 25, 2024

Buffer has been in business for 13 years now, and we’ve had transparent salaries for 10 of those. This means that for over a decade, all Buffer salaries have been publicly viewable, and we’ve shared our approach to salaries and the formula we based them upon openly. We’ve maintained transparent salaries through significant market (and world) changes and through ups and downs in our performance as a business.

Systems Review 133

Systems Review Compensation Benchmarks Scale 133

Andreessen Horowitz

JANUARY 23, 2024

They say time flies when you’re having fun. And in what felt like a blink of an eye, I look back and realize I’ve spent over 12 years at a16z. And what an unforgettable ride it’s been. When I joined, there were fewer than 30 employees. I knew everyone’s kid’s name, I knew their dog’s name. Back then we had to work hard to introduce ourselves to founders as some hadn’t heard of us, and the operating value add model was still unproven on Sand Hill Road.

Venture Capital 107

Venture Capital Travel Startup Leadership 107

The Moz Blog

JANUARY 24, 2024

The intertwining of PR and SEO is not groundbreaking news; it's an established strategy for success in the digital age. Learn more in this article with Stephanie Wallace.

Strategy 120

Strategy 120

SaaStr

JANUARY 25, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital. Check that out here. This week we’re focusing on Satya Patel, Partner at Homebrew! #1. What’s your most recent disclosed investment?

Marketplace as a Service 222

Marketplace as a Service Venture Capital Entertainment Construction 222

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Buffer Resources

JANUARY 24, 2024

What do you do when faced with an empty page?  Chances are, you go hunting for some inspiration. Depending on your craft, your sources may vary from asking your friends or colleagues to doing a quick Google search. If you’re like me, you might pop into Pinterest and then get distracted for 30 minutes. That process is fine for a one or two-time situation, but when you have to repeat that every single time you need inspiration, it can become very frustrating very quickly.

Social Media 131

Social Media AI Search Systems Review Innovation 131

Stax

JANUARY 24, 2024

The phrase “dynamic pricing” often sparks heated debates in eCommerce and retail, and it’s not hard to see why. If you’ve ever booked a hotel, ordered an Uber, or shopped on Amazon, you’ve experienced the effects of dynamic pricing in real-time. Prices may shift down or up at a moment’s notice. But if dynamic pricing adds complexity to the customer experience, why have so many industries embraced it?

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

The Moz Blog

JANUARY 22, 2024

Reduce turnover and improve agency performance with our 8 proven strategies to retain your SEO talent. And discover the main reasons why they may be leaving.

Strategy 118

Strategy Retention 118