Intercom, Inc.
FEBRUARY 2, 2018
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No, this isn’t some theoretical mental exercise. It’s actually a powerful question to ask yourself when you’re looking to expand your team but find yourself paralyzed with options. When you are a small but growing company or team each additional hire has a disproportionately large impact.
Tom Tunguz
JANUARY 30, 2018
Recently, I wrote about customer/revenue operations , an idea that seems to be taking hold at many different SaaS companies. Instead of optimizing the performance of each individual step of the customer lifecycle, customer operations optimizes it over the entire journey. This is a fundamental change in the way a business manages its customers, and it’s now starting to be reflected in the organizational structure of SaaS startups.
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InsightSquared
JANUARY 29, 2018
During a recent analysis of the available “operations” jobs on LinkedIn, we discovered a significant number of “revenue operations” jobs — 59,110 to be exact. It sparked the question, “Is revenue operations just another word for sales operations, or are the roles fundamentally different?”. We spoke to several operations professionals to help us better define revenue ops, and understand how the role fits into an organization relative to sales ops.
Sales Hacker
JANUARY 31, 2018
In this article, I’m going to breakdown what effective sales management is from an executive standpoint. For sales leaders that go above and beyond the call of duty, I call them “Super Sales Managers.” Specifically, we’ll be looking at 5 things super sales managers do to maximize efficiency while enabling their AEs for long term success: Make sure the AE is doing the right things.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
FEBRUARY 1, 2018
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and team creation to activation and monetization.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
FastSpring
JANUARY 31, 2018
There are two things most businesses can never get enough of: time and money. You’re constantly racing against the clock to get your product off the ground and generating revenues. One of the best ways to reduce costs and decrease time-to-market is to use a SaaS-friendly billing system. SaaS-friendly billing systems are designed specifically for companies who sell online services under a subscription model.
Sales Hacker
JANUARY 30, 2018
In this article, you’ll learn how to write a sales proposal, along with a pre-meeting checklist to follow in order to maximize your chances of closing the deal. Simple Sales Proposal Evaluation Checklist. Is it organized? Is it readable? Does it address the prospect’s pain? Does it address pricing and timeline? Is it organized? Often, when we spend weeks working on a proposal, we know our way around the document just as well as our own home.
Intercom, Inc.
JANUARY 30, 2018
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given that content is in itself a tool for engagement, the same principle is in play. Today, we released our second installment in our audiobook series, Intercom on Customer Engagement. Divided into 8 shorter chapters, this compilation is our guide to crafting actionable messaging strategies that will help you grow your business.
Chargify
FEBRUARY 1, 2018
Over the last decade, recurring revenue has emerged as the preferred model for businesses moving beyond transactional commerce. While the first generation of recurring revenue was defined by simple subscriptions—think Netflix’s original “one-size-fits-all” $7.99 pricing or the traditional “Good, Better, Best” plans—many businesses have found static subscription offers don’t always align with customers’ needs and limit growth potential.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
FastSpring
JANUARY 31, 2018
Rhode Island-based inMusic Brands is the parent company of 12 music and entertainment brands that run the gamut from DJ software to lighting and audio equipment. They pride themselves on pushing the boundaries on innovation, but the organization knew it wasn’t maximizing the potential of its eCommerce business. So, they looked to a new platform to streamline their business operations and increase conversion rates.
Sales Hacker
JANUARY 29, 2018
In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product. The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization.
Intello
FEBRUARY 1, 2018
SaaS usage is more than accelerating ?? It’s exploding!??. The average employee actively uses 36 SaaS apps and this SaaS proliferation is creating many headaches. One of these headaches: employees are hounded many times a week by software vendors. “Hi _ , I am reaching out to you because we have developed a new technology.”. “Hi _, My name is Dave and I lead business development at….”.
CloseSaaS
JANUARY 29, 2018
In hindsight, it sounds a little crazy deciding to create a virtual summit from scratch in less than just two months.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
wepay
FEBRUARY 2, 2018
Last week we took a look at tuning a SaaS business for growth. That’s a task that cannot be completed effectively without measurement and analytics – in other words, metrics. So this week we are looking at metrics specifically geared toward measuring and helping to optimize the growth stage of a SaaS business. Flashnode, a SaaS platform that automates interactions between software applications, published a post about the five most important metrics to measure growth that arose from a discu
Sales Hacker
JANUARY 31, 2018
Sales development is a passion of mine. Say what you will, I don’t consider the sales development rep (SDR) an entry-level role. SDRs aren’t just telemarketers: they’re the front line of your company’s first-impressions. If you blow that first impression , it’s difficult to recover. And as more and more outreach becomes automated, more prospects tune out and you have to try harder to be memorable.
SaaSOptics
FEBRUARY 1, 2018
After researching vendors, Kasallis and his team found SaaSOptics , which offered a new version of what his Excel sheet was doing, except somebody else was processing it using their own cloud-based servers. "It was much quicker and much more efficient. At the same time, we didn't have to house any of this; it was all kept for us. And the reporting was there," he said.
BetterCloud
JANUARY 29, 2018
See Gartner’s recommendations for how IT should reorganize teams, reskill staff, and rebuild their tool portfolio to meet IT operations and user enablement needs. Learn more here or learn how BetterCloud can help with SaaS management. Today we are thrilled to see 451 Research validate the rise of a new IT market category: SaaS Operations Management, or SOM.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
ITPro
JANUARY 29, 2018
Analysis. But concerns over unauthorised access to SaaS applications linger for some tech decision makers.
Sales Hacker
JANUARY 30, 2018
If you’re a sales development rep or an account executive, this is for you. I’m going to breakdown 7 cold email subject lines, and explain why they work for sales professionals. By this point, you already know how important your cold sales email subject line is. Kevin George of Email Monks calls it “ the biggest factor influencing email open rates ,” while data gathered by Anum Hussain for HubSpot reveals that “33% of email recipients open email based on subject line alone.”.
SaaSOptics
FEBRUARY 1, 2018
Atlanta software firm SaaSOptics has raised $5 million, led by. Fulcrum Equity Partners. , and will more than double its workforce. The Series A investment included new investor Duke Angel Network and existing investors Techstars Ventures and Tom Noonan, chairman of TEN Holdings, founding partner of TechOperators and former CEO of Internet Security Systems (ISS).
BetterCloud
FEBRUARY 1, 2018
As the adage goes, “You don’t know what you don’t know.” And that’s especially true when it comes to managing SaaS environments. SaaS administration is an emerging area of IT—there is no established best practices, no official certification. According to our last webinar poll , 59% of IT professionals are teaching themselves how to manage SaaS apps, and 19% are just getting started.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
ITPro
FEBRUARY 1, 2018
News. The platform should boost internal collaboration and provide residents with digital historical records.
ITPro
JANUARY 31, 2018
News. Cloud giant's partnership with MobileIron will see it increase its app offering.
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