Predictable Revenue
FEBRUARY 10, 2022
Kevin Snow joins the Predictable Revenue podcast to discuss how automating outbound sales can help close deals faster and more efficiently. The post Using Sales Automation to Close Sales Deals Faster appeared first on Predictable Revenue.
ChurnZero
FEBRUARY 8, 2022
According to the Harvard Business Review , about 75% of change efforts fail due to their inability to deliver value or complete abandonment. . Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. “The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. .
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Totango
FEBRUARY 9, 2022
The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures.
SaaStr
FEBRUARY 8, 2022
Q: How do you market a B2B SaaS product in the early days? At the end of the day marketing is still “getting the word out” — just done with a lot of tools, systems, platforms and processes. But the playbook to do that varies based on the product, how mature the brand is, the space, and the skills of the marketer. Ways to get the word out: Press and PR.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
FEBRUARY 9, 2022
Intercom is built on principles. I mean that in a very practical sense: PMs, Designers, and Engineers at Intercom use our R&D principles every single day to guide their decision-making. Having clear principles keeps everyone pointed in the same direction, and empowered to move quickly and with confidence. “Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale”.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Tom Tunguz
FEBRUARY 6, 2022
If I gave you $10,000 to invest in one company today among the following four software businesses, which would you pick? Company. Growth Rate. ARR. Multiple (ARR/EV). 1. 100%. 100. 50x. 2. 125%. 950. 25x. 3. 71%. 2800. 20x. 4. 65%. 2960. 10.5x. The first company is a $100m ARR business growing at 100%, trading at 50x ARR, a $5b enterprise value. The fourth company grows 65% on $7b in ARR, implying a $29b EV.
SaaStr
FEBRUARY 11, 2022
So there was a pretty successful “small” SaaS IPO last year that you probably didn’t hear about — CS Disco. “Disco” is a leader in next-generation eDiscovery software, i.e. managing documents around lawsuits. You could call Disco a vertical SaaS play, but sometimes that term is overused. Really, it’s a next-generation Cloud player in eDiscovery, one of the oldest and largest categories in legal tech (a $15B category already).
CloudGeometry
FEBRUARY 7, 2022
2020 left no doubt: the growth of cloud computing is firmly grounded in the SaaS business model. Investors like Bessemer have bet and made billions on the SaaS trajectory. Behind the curtain, selling essentially the same software to different users and companies, again and again, relies on a distinct product architecture: secure multi-tenancy. On the technical side of the coin, this means one-to-many, loosely-coupled deployable code with higher flexibility, portability, security, and operational
Andreessen Horowitz
FEBRUARY 9, 2022
A growing number of scientists and entrepreneurs are leveraging blockchain tools, including smart contracts and tokens, in an attempt to improve modern science. Collectively, their work has become known as the decentralized science movement, or DeSci. Still in its infancy, DeSci lies at the intersection of two broader trends: 1) efforts within the scientific community.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Tom Tunguz
FEBRUARY 8, 2022
Suppose you launch a web3 company tomorrow. The business builds software to help other crypto companies grow. Perhaps you’ll sell infrastructure to help other startups scale or software to manage internal operations. After you’ve launched the product, you’ll encounter a new phenomenon. Your customers prefer to pay you in crypto. Fast forward three years, your business thrives.
SaaStr
FEBRUARY 7, 2022
At SaaStr, we are bullish on SaaS. I am bullish on SaaS. And it’s hard not to be extra bullish right now. The leaders in SaaS are growing so much faster. Asana, Bill, Monday, HubSpot, etc. are all growing every faster at $200m, $400m, $1B in revenue than they did before! That’s beyond epic, and a reason to be hyper-bullish on SaaS. But revenue multiples might be a different story.
Unbounce
FEBRUARY 9, 2022
As a small business owner, we know you’ve got limited time and expertise to run digital marketing campaigns. We also know that a whopping 47% of you run your marketing efforts all by yourselves. Now add technical issues, broken workflows, or a lack of developer resources, and you’re faced with a bunch of barriers that make you wonder how you’ll even keep up with or get a leg up on the competition.
Andreessen Horowitz
FEBRUARY 11, 2022
As machine learning technology has matured and moved from research curiosity to something industrial-grade, the methods and infrastructure needed to support large-scale machine learning have also evolved. Taking advantage of these advances represents both opportunities and risks for startups – almost all of which are leveraging machine learning in one way or another as they.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Totango
FEBRUARY 11, 2022
Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy.
SaaStr
FEBRUARY 7, 2022
Q : How Do I Know if My Competitor is Cold Calling My Customers? Just assume your competitor is cold calling all your existing customers. They should be. Be most worried if they are doing it well. They should be calling your customers. Yes, oftentimes the yield here can be low if your customers are very happy. But: First, it is almost always worth continuing to market to lost deals if you have the resources and are in a competitive space.
IT World
FEBRUARY 11, 2022
As with all new technologies, the Metaverse is surrounded by misconceptions ( like there will only be one ) and substantially more hype than substance. But it is being used successfully (and at scale) already for simulations — from building virtual objects collaboratively (like an architect creating a virtual representation of a building) to advanced testing for autonomous robots and vehicles.
Agile Payments
FEBRUARY 11, 2022
It happens on a regular basis; prospective clients contact us because they have a SaaS application in development, usually nearing launch, and they need a solution to pay-out to people or companies that serve a role within the application's ecosystem, but who are not the primary beneficiary of the funds received from a credit card payment.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Baremetrics
FEBRUARY 6, 2022
Managing the customer journey means understanding context and measuring the right metrics. Customer experience (CX) is a critical component of modern business management, but it’s far too easy to get lost in the sheer mass of available data. Customer goals need to be aligned with business goals. It really is that simple. Unfortunately, CX measurement remains challenging.
SaaStr
FEBRUARY 10, 2022
Q: Dear SaaStr: Should We Pay Our Sales Reps on Renewals? Simple answer: most don’t. You can, especially in the early days. But very few SaaS companies pay sales reps on renewals as they scale. And you can definitely pay on upsells and account expansion. Longer reason: most SaaS companies don’t pay AEs on renewals — because you want to specialize.
IT World
FEBRUARY 8, 2022
For years, I’ve been writing about 5G and telling you why you shouldn’t invest in it. The bottom line has been that 5G simply hasn’t been able to deliver on its high-speed, low-latency promises. But, finally, things have changed. Today, 5G can at last deliver much better performance—sometimes—with certain versions of 5G only offered in specific places.
Frontegg
FEBRUARY 10, 2022
The SaaS space is slowly but steadily moving away from the use of passwords, with biometric and camera-based methodologies gaining traction. But magic links are still the most effective and common way to get things done. Let’s take a closer look at this technique and how one can get started with just a few clicks. Before starting off, we highly recommend you check out our article about Password Authentication and why it is getting outdated.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Baremetrics
FEBRUARY 11, 2022
Shopify Checkout is Shopify’s native payment gateway. It’s both highly secure and easy to use, which makes it one of Shopify’s most valuable selling points. Shopify Checkout supports both sides of a transaction: customers submit an order request, input payment details and select a shipping option, and merchants choose to accept or query the order through a centralized system.
SaaStr
FEBRUARY 8, 2022
Scaling a sales organization isn’t easy. Knowing which metrics matter and how to analyze them to increase your revenue and hit organizational sales goals is essential. . Waze sales executives Fernando Belfort , Head of SMB Sales, and Kendra Wrightson , Head of Sales Enablement, discuss optimizing sales processes for four essential data points: value, variety, volume, and velocity.
IT World
FEBRUARY 11, 2022
A bot tracking Twitter complaints about electronic products found the Google Pixel 6 smartphone, HP laptops, and Apple’s iPad 6 were among the most groused-about tech products. Electronics Hub , a products review website that also offers project information to electronics do-it yourselfers, said it used a “complaint detection tool” to analyze the sentiment of tweets about best-selling tech products.
ChurnZero
FEBRUARY 8, 2022
ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Nimble - Sales
FEBRUARY 7, 2022
Whether 2022 is just starting to gain traction or you’re already completely submerged in projects and meetings, it’s important to keep our goals in mind to stay on track and avoid detours. As we’re embarking on the journey this year is bringing, a powerful tool that can help anyone would be the lessons learned from […]. The post Industry Professionals Share Their 2022 Resolutions appeared first on Nimble Blog.
SaaStr
FEBRUARY 9, 2022
Dear SaaStr: Is It Worth It To Try to Get 2-3 Name Brand VCs Into My Round? For as long as I’ve been in start-ups, having a name-brand VC on your cap table has mattered. Folks have always worked hard to get Sequoia or Andreesen or Bessemer or Accel, or for me back in the day, Emergence on the cap table. Brands do matter. We can say they shouldn’t matter so much in general, and especially in venture.
IT World
FEBRUARY 11, 2022
There are ( as of now ) 51 patches to the Windows ecosystem for February, but no critical updates and no "Patch Now" recommendations from the Readiness team. I'm hoping that with this month's list of Patch Tuesday updates, we can enjoy the quiet after the storm. January was tough for a lot of folks. And, with this month's very light release from Microsoft, corporate security and systems administrators can take the time needed to test their applications and desktop/server builds.
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