Sat.Feb 05, 2022 - Fri.Feb 11, 2022

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Using Sales Automation to Close Sales Deals Faster

Predictable Revenue

Kevin Snow joins the Predictable Revenue podcast to discuss how automating outbound sales can help close deals faster and more efficiently. The post Using Sales Automation to Close Sales Deals Faster appeared first on Predictable Revenue.

Sales 213
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How to Guide Your Team and Customers Through the Customer Change Management Process

ChurnZero

According to the Harvard Business Review , about 75% of change efforts fail due to their inability to deliver value or complete abandonment. . Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. “The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. .

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Five Contract Renewal Tools to Increase Customer Retention

Totango

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures.

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The 10 Ways to Get Marketing Going in the Early Days

SaaStr

Q: How do you market a B2B SaaS product in the early days? At the end of the day marketing is still “getting the word out” — just done with a lot of tools, systems, platforms and processes. But the playbook to do that varies based on the product, how mature the brand is, the space, and the skills of the marketer. Ways to get the word out: Press and PR.

Marketing 317
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Introducing Intercom on Product: A series exploring the principles that shape what and how we build

Intercom, Inc.

Intercom is built on principles. I mean that in a very practical sense: PMs, Designers, and Engineers at Intercom use our R&D principles every single day to guide their decision-making. Having clear principles keeps everyone pointed in the same direction, and empowered to move quickly and with confidence. “Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale”.

Scale 276

More Trending

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15-Minute Summary of Predictable Revenue

Predictable Revenue

Predictable Revenue has been called “The Sales Bible of Silicon Valley”. This summary outlines key strategies to grow revenue without relying on cold calls. The post 15-Minute Summary of Predictable Revenue appeared first on Predictable Revenue.

Revenue 262
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Of Course Your Competitor Is Trying to Sell To, And Steal, Your Customers and Prospects

SaaStr

Q : How Do I Know if My Competitor is Cold Calling My Customers? Just assume your competitor is cold calling all your existing customers. They should be. Be most worried if they are doing it well. They should be calling your customers. Yes, oftentimes the yield here can be low if your customers are very happy. But: First, it is almost always worth continuing to market to lost deals if you have the resources and are in a competitive space.

Marketing 297
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Decentralized Science Is Gaining Momentum

Andreessen Horowitz

A growing number of scientists and entrepreneurs are leveraging blockchain tools, including smart contracts and tokens, in an attempt to improve modern science. Collectively, their work has become known as the decentralized science movement, or DeSci. Still in its infancy, DeSci lies at the intersection of two broader trends: 1) efforts within the scientific community.

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If You Had $10k to Invest, Which Stock Would You Buy?

Tom Tunguz

If I gave you $10,000 to invest in one company today among the following four software businesses, which would you pick? Company. Growth Rate. ARR. Multiple (ARR/EV). 1. 100%. 100. 50x. 2. 125%. 950. 25x. 3. 71%. 2800. 20x. 4. 65%. 2960. 10.5x. The first company is a $100m ARR business growing at 100%, trading at 50x ARR, a $5b enterprise value. The fourth company grows 65% on $7b in ARR, implying a $29b EV.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Unbounce Apps: Stripe, Typeform, Unsplash Join Growing Library of Tools to Help Your Business

Unbounce

As a small business owner, we know you’ve got limited time and expertise to run digital marketing campaigns. We also know that a whopping 47% of you run your marketing efforts all by yourselves. Now add technical issues, broken workflows, or a lack of developer resources, and you’re faced with a bunch of barriers that make you wonder how you’ll even keep up with or get a leg up on the competition.

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Waze’s Head of Sales on The 4 V’s: Volume, Variety, Value, and Velocity

SaaStr

Scaling a sales organization isn’t easy. Knowing which metrics matter and how to analyze them to increase your revenue and hit organizational sales goals is essential. . Waze sales executives Fernando Belfort , Head of SMB Sales, and Kendra Wrightson , Head of Sales Enablement, discuss optimizing sales processes for four essential data points: value, variety, volume, and velocity.

Scale 297
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Understanding Multi-tenancy, the Keystone of SaaS

CloudGeometry

2020 left no doubt: the growth of cloud computing is firmly grounded in the SaaS business model. Investors like Bessemer have bet and made billions on the SaaS trajectory. Behind the curtain, selling essentially the same software to different users and companies, again and again, relies on a distinct product architecture: secure multi-tenancy. On the technical side of the coin, this means one-to-many, loosely-coupled deployable code with higher flexibility, portability, security, and operational

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AI Foundation Models for the Rest of Us

Andreessen Horowitz

As machine learning technology has matured and moved from research curiosity to something industrial-grade, the methods and infrastructure needed to support large-scale machine learning have also evolved. Taking advantage of these advances represents both opportunities and risks for startups – almost all of which are leveraging machine learning in one way or another as they.

AI 129
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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A multiverse of metaverses: an emerging productivity powerhouse?

IT World

As with all new technologies, the Metaverse is surrounded by misconceptions ( like there will only be one ) and substantially more hype than substance. But it is being used successfully (and at scale) already for simulations — from building virtual objects collaboratively (like an architect creating a virtual representation of a building) to advanced testing for autonomous robots and vehicles.

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The Argument High Cloud Multiples Are Behind Us. Even if Epic Growth is Still To Come.

SaaStr

At SaaStr, we are bullish on SaaS. I am bullish on SaaS. And it’s hard not to be extra bullish right now. The leaders in SaaS are growing so much faster. Asana, Bill, Monday, HubSpot, etc. are all growing every faster at $200m, $400m, $1B in revenue than they did before! That’s beyond epic, and a reason to be hyper-bullish on SaaS. But revenue multiples might be a different story.

Cloud 289
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Three Steps to a Winning B2B Customer Experience Plan

Totango

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy.

B2B 114
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How to Measure CX Through These 6 Crucial Customer Experience Metrics

Baremetrics

Managing the customer journey means understanding context and measuring the right metrics. Customer experience (CX) is a critical component of modern business management, but it’s far too easy to get lost in the sheer mass of available data. Customer goals need to be aligned with business goals. It really is that simple. Unfortunately, CX measurement remains challenging.

Metrics 106
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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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5G is finally ready for business

IT World

For years, I’ve been writing about 5G and telling you why you shouldn’t invest in it. The bottom line has been that 5G simply hasn’t been able to deliver on its high-speed, low-latency promises. But, finally, things have changed. Today, 5G can at last deliver much better performance—sometimes—with certain versions of 5G only offered in specific places.

AWS 114
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Dear SaaStr: Should We Pay Our Sales Reps on Renewals?

SaaStr

Q: Dear SaaStr: Should We Pay Our Sales Reps on Renewals? Simple answer: most don’t. You can, especially in the early days. But very few SaaS companies pay sales reps on renewals as they scale. And you can definitely pay on upsells and account expansion. Longer reason: most SaaS companies don’t pay AEs on renewals — because you want to specialize.

Scale 289
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Magic Links: Powering the Passwordless Shift

Frontegg

The SaaS space is slowly but steadily moving away from the use of passwords, with biometric and camera-based methodologies gaining traction. But magic links are still the most effective and common way to get things done. Let’s take a closer look at this technique and how one can get started with just a few clicks. Before starting off, we highly recommend you check out our article about Password Authentication and why it is getting outdated.

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Episode 8: How to Hit the Ground Running as an SDR

Sales Hacker

Sellers ask questions in the community to get help from people who have been in their shoes. I’m Jeff Swan (Sales Coach & Founder of Outbound SOS) and I’m here to do exactly that. Sellers ask questions in the community to get help from people who have been in their shoes. I’m Jeff Swan (Sales Coach & Founder of Outbound SOS) and I’m here to do exactly that.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Twitter complaint-tracking bot reveals most griped about tech products

IT World

A bot tracking Twitter complaints about electronic products found the Google Pixel 6 smartphone, HP laptops, and Apple’s iPad 6 were among the most groused-about tech products. Electronics Hub , a products review website that also offers project information to electronics do-it yourselfers, said it used a “complaint detection tool” to analyze the sentiment of tweets about best-selling tech products.

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How Many Name Brand VCs Do You Need These Days? 1 Is Probably Enough

SaaStr

Dear SaaStr: Is It Worth It To Try to Get 2-3 Name Brand VCs Into My Round? For as long as I’ve been in start-ups, having a name-brand VC on your cap table has mattered. Folks have always worked hard to get Sequoia or Andreesen or Bessemer or Accel, or for me back in the day, Emergence on the cap table. Brands do matter. We can say they shouldn’t matter so much in general, and especially in venture.

Branding 289
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TrustRadius Awards ChurnZero with a 2022 Most Loved Award

ChurnZero

Love is in the air. TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! We love you too! Head over heels. There are 25,820 products on TrustRadius in more than 800 technology categories. ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%.

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3 Steps to Focus on Your Customer’s Customer

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Ashley Welch , co-Founder at Somersault Innovation , where she leverages design thinking in sales coaching. Join us for an engaging conversation about the 3-step process to help sales reps unlock their empathy, curiosity, and insightfulness. powered by Sounder. If you missed episode #194, check it out here : No More Quotas, No More Commission: Sales Without SDRs with Nelson Gilliat.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Take your time testing these February Patch Tuesday updates

IT World

There are ( as of now ) 51 patches to the Windows ecosystem for February, but no critical updates and no "Patch Now" recommendations from the Readiness team. I'm hoping that with this month's list of Patch Tuesday updates, we can enjoy the quiet after the storm. January was tough for a lot of folks. And, with this month's very light release from Microsoft, corporate security and systems administrators can take the time needed to test their applications and desktop/server builds.

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5 Interesting Learnings from CS Disco at $120,000,000 in ARR

SaaStr

So there was a pretty successful “small” SaaS IPO last year that you probably didn’t hear about — CS Disco. “Disco” is a leader in next-generation eDiscovery software, i.e. managing documents around lawsuits. You could call Disco a vertical SaaS play, but sometimes that term is overused. Really, it’s a next-generation Cloud player in eDiscovery, one of the oldest and largest categories in legal tech (a $15B category already).

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4 Actionable Tactics To Improve Your Product Adoption Rate in SaaS

User Pilot

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers. So let’s look at how you can boost product adoption and drive growth.