Nimble - Sales

AUGUST 24, 2020

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Intercom, Inc.

AUGUST 25, 2020

We all know what a conversation between two people sounds like. “Hey, can you help me a sec?”. “Sure. What’s up?”. “I just can’t make sense of this dashboard.”. Human conversation is a sequence of verbal exchanges – what linguists call turn-taking. This rhythmic exchange is deeply hardwired into our social neurophysiology, as call-and-response bonding in animals is likely hundreds of millions years old.

Communication 290

Communication Software AI Engineering 290

Sixteen Ventures

AUGUST 26, 2020

What’s the cost of working with Bad-fit Customers? Everything rolls-up to dollars… time and other resources – and even the negative sentiment in the market caused by churning-and-burning customers – all have an associated monetary value. For those who wrongly consider Customer Success an altruistic endeavor, rather than a profit-seeking business strategy, you will want to try to make Bad-fit Customers successful at any cost.

Customer Success 128

Customer Success Churn Leadership Interviewing 128

BetterCloud

AUGUST 24, 2020

With the implementation and enforcement of CCPA, and with additional legislation on the way, individual rights as they pertain to personal data are having a moment. So what do these enhanced individual rights mean for a business that wants to stay on the right side of compliance ? What does it mean, internally, for tracking data through systems and keeping tabs on who has access to it?

Data 87

Data compliance Systems Review Consulting 87

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Tom Tunguz

AUGUST 26, 2020

Asana filed their S-1 this week. Asana builds productivity and task management solutions. When they launched, their vision of eliminating email through task management made big waves in the market. Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

AUGUST 28, 2020

I know we’ve hit a number of these points individually before on SaaStr, but after getting asked about the top mistakes hiring your first sales team so many times over the years, I thought it would be worthwhile to assemble a Top 10 List. Because it seems like so many of us just make these mistakes again, and again. And again. Make fewer of them and you’ll scale faster with less stress.

Sales Hiring 325

Sales Hiring Sales Recruiting Scale Sales 325

Predictable Revenue

AUGUST 27, 2020

Learn how, in the middle of Covid-19, Michael’s team had their best month ever, Michael’s philosophy on cadences, writing the first email, how to find the right messaging for your company, and much more! The post The 2 personalized touches that generate 80% of Chili Piper’s opportunities appeared first on Predictable Revenue.

Revenue 264

Revenue 264

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance. Today support teams have a full plate. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Trends 233

Trends Scale Headcount Technology 233

The Daily Egg

AUGUST 26, 2020

At the beginning of 2020, 43% of employees in the U.S. worked from home in some capacity. Furthermore, 3.4% of the population were full-time remote workers. And you probably aren’t surprised to hear those numbers are much higher today. From convenience and flexibility to keeping your employees safe, it’s more important than ever to embrace […].

Software Review 314

Software Review Software 314

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

AUGUST 25, 2020

Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. If you have 140% net revenue retention at, say, $100m ARR and want to grow 50% that year … well, 80% of that growth will come from your base and existing customers!

Retention 285

Retention Scaling Churn Engineering 285

Tom Tunguz

AUGUST 23, 2020

Demand generation limits growth. To scale, a company must find customers in ever larger numbers. The ideal scenario is one where purely external signals confer a prospect’s propensity to buy. A prospect experiences hypergrowth is perfect example. Massive headcount growth presages large software purchases and expansion. A company anoints a new department head catalyzing change.

Scale 227

Scale Headcount Sales Startup 227

Intercom, Inc.

AUGUST 28, 2020

Engaged teams are the backbone of a healthy organization. When you’re on a team that is highly engaged, the team is humming. Product launches go smoothly, teammates have and resolve healthy conflicts naturally, and even big challenges are viewed as opportunities to improve and grow. The dynamic on the team seems to be one that just works. “One of the most important roles a manager plays on their team is building engagement” When you’re on a team that isn’t engaged, however, everythin

Engineering 222

Engineering Engagement Leadership Management 222

The Daily Egg

AUGUST 25, 2020

Even in the digital era, many consumers still consider phone support to be their preferred communication method. Call center software is the modern way for businesses to communicate with customers and leads over the phone. By leveraging cloud deployment, call center software is a more cost-effective solution to traditional call centers. Whether you have a […].

Software Review 291

Software Review Software Cloud Communication 291

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

AUGUST 26, 2020

Founder-led sales generally stops scaling around $1m-$2m ARR. Maybe you can wait longer, sometimes a lot longer. But you see growth start to decline in new bookings, that's a sign. A sign to hire a real sales leader. — Jason ?BeKind? Lemkin ?? (@jasonlk) August 26, 2020. Over the years at SaaStr we’ve talked a lot about hiring a great VP of Sales, when it works, when it does, and how it moves the needle.

Sales Hiring 281

Sales Hiring Sales Recruiting Scale Sales 281

Andreessen Horowitz

AUGUST 28, 2020

There’s a popular narrative that evil investment bankers are intentionally underpricing traditional IPOs to steal from companies, lining banker pockets and those of their fatcat Wall Street clients. The proof is seemingly obvious: IPOs are 50x oversubscribed! The price explodes … The post In Defense of the IPO, and How to Improve It appeared first on Andreessen Horowitz.

Pricing 145

Pricing Investment 145

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Payment Features Subscription 211

Neil Patel

AUGUST 26, 2020

Looking for a hosting solution for your website? You’re in luck because with today’s options, it has never been easier to keep your website online. They take care of all the technical stuff and you get to enjoy casually updating your website for conversions. And the best part is that most of them are very affordable which helps startups get a hold of their business quickly.

Technical Review 145

Technical Review Scale Pricing Engineering 145

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

AUGUST 28, 2020

We’re off to the races for registration for 2020 SaaStr Annual at Home on Sep 2-3. 1000s of folks haven’t chosen their sessions yet. And also note a handful of super-popular sessions like the COO of Github and SVP Product at Zendesk have just kicked off reg, so those likely will soon be in the Top 10, just give it a day or two. But for now what’s the most popular — so far?

Cloud 247

Cloud Startup Pricing Strategy 247

Chart Mogul

AUGUST 28, 2020

Stefan Pretty tells us about his experience with entrepreneurial burnout — what it took him to recognize the problem and how he ultimately dealt with it. I’ve got a confession to make. Until very recently, I felt like a failure. You wouldn’t have had a clue I was thinking that way if you followed my social media. My company Subbly was performing well, everything about my life seemed to be in perfect balance.

Systems Review 144

Systems Review Social Media Subscription Payment Features 144

Sales Hacker

AUGUST 26, 2020

When COVID-19 first hit the United States in March, many sales organizations thought the adjustments they had to make would be temporary. But as the crisis continues, it’s becoming increasingly clear that many of the changes brought on by the pandemic will be permanent. Mary Shea, Principal Analyst at Forrester, addressed this in a recent Sales Hacker webinar. “ Many, if not most of these trends were already in play before COVID hit … I thought these trends were going to play out over the next 2

Trends 136

Trends Sales Hiring Software Review Sales 136

Neil Patel

AUGUST 22, 2020

If you’ve ever done SEO, you know how good it feels to see your rankings go up. You put a ton of hard work into moving up in the SERPs and it finally pays off. But then the unexpected happens. Your rankings drop. Few things in SEO are more discouraging than a fall in the rankings. It makes you feel like everything you did was useless. You wonder what went wrong or if you made a mistake.

Mobile 145

Mobile User Experience Strategy Engineering 145

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SaaStr

AUGUST 27, 2020

OK Session Reg is FINALLY live for real for 2020 SaaStr Annual at home next week !! While VIP networking and more is reserved for VIP ticketholder, a ton of amazing sessions are FREE and open to Keynote pass holders! Including: CEO Y Combinator. CEO Mailchimp. CEO StackOverflow. CEO ZoomInfo. CMO Twilio. CPO Zendesk. CPO Asana. Bessemer’s State of the Cloud: Covid Edition.

Cloud 211

Cloud 211

Andreessen Horowitz

AUGUST 26, 2020

This first appeared in the monthly a16z enterprise newsletter. Subscribe to stay on top of the latest in enterprise & B2B. IN THIS EDITION. Adventures in AI economics. When SaaS adds fintech: bigger markets & better margins. The hidden. … The post Adventures in AI economics; SaaS+fintech; growth+sales; and GPT-3’s prospects appeared first on Andreessen Horowitz.

AI 129

AI SaaS Sales Enterprise 129

Groove HQ

AUGUST 28, 2020

Shopify tools to help you grow your online store. COVID-19 has driven a massive growth in E-commerce spending. To put it in perspective, consumers spent more online in April and May of 2020 than they did during the entire holiday season last year. “According to our data, it would’ve taken between 4 and 6 years […]. The post 15 Low-Cost Shopify Tools for E-commerce Entrepreneurs appeared first on Groove Blog.

Data 110

Data Customer Support 110

Neil Patel

AUGUST 28, 2020

Today, there are hundreds, if not thousands, of SEO agencies out there. And each one of them is good for something. Thus, your question shouldn’t be, how do I find the right SEO agency, but how do I choose an SEO agency that’s right for me? I’m glad you made it here, as I’ll guide you through how to avoid choosing an SEO agency that’s right for something not relevant to growing your business.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

AUGUST 25, 2020

Ok, time to have some fun in the run-up to 2020 SaaStrAnnual.com Sep 2-3!! We’ve set aside 500 SaaStr T-Shirts, Socks, and Water Bottles for the SaaStr Scavenger Hunt!! It only takes about 100 seconds to sign up to start!! Sign up now here and get scavenging! You’ll also get to attend amazing sessions with the CEOs of YCombinator, ZoomInfo, StackOverflow and more!!

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Nimble - Sales

AUGUST 26, 2020

The Architectural Engineering and Construction Solutions (AECS) Market is forecasted to grow by $4.7 billion during 2020-2024. In the USA alone, the engineering and architecture services market entails 110 thousand companies with total revenue of $290 billion. In it’s A/E industry trends overview, SEH puts client experience as the major decision driving factor, ranking it […].

Construction 142

Construction Forecasting Engineering Trends 142

Zuora

AUGUST 28, 2020

Amy Konary, Chair of the Subscribed Institute argues that a subscription business model can solve healthcare's pricing model problem. The post Can The Subscription Model Fix Healthcare? appeared first on Zuora.

Healthcare 103

Healthcare Payment Features Subscription Business Model 103