SaaStr
SEPTEMBER 6, 2021
Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. It’s not super simple. There are generally 3 options in the early and middle days: CEO. VP of Sales (once you have one). VP of Something Else. Finance sometimes. Product sometimes. The other “business” co-founder. There are clear Pros and Cons to reporting to a VP of Sales.
Sales Hacker
SEPTEMBER 8, 2021
The clock starts ticking as soon as a lead engages with one of your marketing campaigns. Timing is everything. If you wait longer than five minutes to respond after engagement, your conversion rate could potentially plummet by 80%. But the average response time for B2B companies (those that bothered to reply at all) was a massive 42 hours— almost two full days.
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The Daily Egg
SEPTEMBER 5, 2021
Protecting your business from copycats and impersonators can be a challenge, especially if you’re trying to build a reputable brand. One way. The post 5 Easy Steps to Trademark a Business appeared first on The Daily Egg.
Tom Tunguz
SEPTEMBER 6, 2021
Imagine you have a dollar to invest and you can choose between two options: a public cloud service or a layer 1 blockchain. How do you decide which is more attractive? How does a token differ from equity? The answer is that tokens can act remarkably like equity if they are structured in the right way. In addition, tokens offer one benefit beyond equity: utility.
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SaaStr
SEPTEMBER 8, 2021
I was recently talking with several SaaS companies that crossed certain customer count milestones. 1,000 paying customers. 5,000. 7,000 in one case. And I began to wonder: just exactly how many customers does the average public SaaS company have? The numbers make intuitive sense, but it’s helpful to see them broken about above for top SaaS and Cloud companies at < $2B ARR: The average public SaaS company has ~36,000 customers.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
The Daily Egg
SEPTEMBER 4, 2021
The top challenge for small business owners is cash flow and the cost of running the business is the second biggest challenge. The post The Complete Guide to Business Startup Costs appeared first on The Daily Egg.
Intercom, Inc.
SEPTEMBER 8, 2021
For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.
SaaStr
SEPTEMBER 4, 2021
One thing that constantly surprises me is that maybe 80% of venture-backed founders I know don’t know where they stand with their investors. The bottom line is every professional VC firm and investing entity divides its investments up into 3.5 categories: Super Green Light. You want to buy every possible share, period. See, e.g. Sequoia in WhatsApp.
Unbounce
SEPTEMBER 9, 2021
Let’s talk about a phenomenon called “ pitch-slapping. ”. You research a product through Google and click on a relevant landing page. Before you can even learn more about the product, you get slammed with content trying to pitch you. You hardly even know what they want you to buy, let alone why you should buy it. Well, that settles it. You click the “back” button.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
The Daily Egg
SEPTEMBER 9, 2021
Human beings make snap judgments in as little as three to four seconds. So you can imagine how challenging it is to. The post The Complete Guide to Business Name Generators appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 6, 2021
Consumer marketplaces are essential to connecting businesses with consumers looking for services. However, it can be hard for smaller businesses to compete with well-known brands in their market. That is where B2C niche marketplaces can help. Alongside customer choice, brand awareness and visibility are critical to business success. Niche marketplaces allow businesses to leverage the power and branding of larger platforms to reach their target audiences.
SaaStr
SEPTEMBER 9, 2021
I was lucky to catch up recently with one of my very favorite SaaS founders, René Lacerte, CEO Bill.com. Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. All while selling at a $2k ACV! The convo is here, and my Top 10 Learnings below: #1. You can’t rush a network. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it.
Andreessen Horowitz
SEPTEMBER 9, 2021
Crypto is at a crossroads. With innovation in the space accelerating so quickly and incredible new projects being launched every day, more and more leaders across business, finance, and government are starting to acknowledge our view that the future of … The post Brian Quintenz appeared first on Andreessen Horowitz.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
The Daily Egg
SEPTEMBER 5, 2021
??There’s something so satisfying about pressure washing something and seeing it look like new again. But if there’s anything more enjoyable, it’s. The post 5 Easy Steps to Start a Pressure Washing Business appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 10, 2021
Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes.
SaaStr
SEPTEMBER 10, 2021
We’ve talked a ton on SaaStr about how to hire a great VP. We even have 3 great checklists to make sure you hire right: VP of Sales hiring checklist here. VP of Marketing hiring checklist here. VP of Customer Success hiring checklist here. Beyond that, there are also a handful of VP personas that CEOs hire again and again … that don’t work out.
IT World
SEPTEMBER 7, 2021
The job growth in the US IT industry accelerated in August, adding 25,400 positions, according to US Bureau of Labor Statistics (BLS) data reported in the latest figures from IT employment consultancy Janco Associates. That growth in IT positions comes even as the highly infectious delta variant of Covid-19 slowed overall job growth, mainly due to slowdowns in the restaurant and entertainment sectors.
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The Daily Egg
SEPTEMBER 7, 2021
Many types of businesses have been around for years, traditional ideas that are tried and true. They are the ones that people. The post The Complete Guide to Traditional Business Ideas appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 9, 2021
TikTok is absolutely huge right now—and will be long into the future. It has almost 100 million monthly active users in the U.S. alone, and is one of the most downloaded apps on the App Store , topping giants like YouTube, Instagram, and WhatsApp. Why has it become so popular? TikTok has boomed due to the potential for anyone to become an influencer on its platform.
SaaStr
SEPTEMBER 4, 2021
Q: How do VCs pick which seed investments to make? There is one common factor, that founders know, but often lose track of in their pitch: every VC, at any stage, is looking for outliers. No matter the price or how early or late. Your pitch, your team, your metrics, your market position, your vision, your TAM, your everything, should honestly and transparently but aggressively and positively show how you can be an outlier.
Trint
SEPTEMBER 10, 2021
Since the introduction of the internet, digital communication in business has evolved rapidly. From how we interact with colleagues internally to how we engage with clients and prospects, these technological advances have overhauled the world of business. It started with the introduction of email (a game-changer) and can now be seen in recent technology we take for granted, such as Zoom or Slack.
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The Daily Egg
SEPTEMBER 6, 2021
If you’ve thought of a good phrase or slogan for your business, you should consider protecting that catchphrase with a trademark. Phrases. The post 6 Easy Steps to Trademark a Phrase appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 8, 2021
E-commerce is the future, but it isn’t just for B2C. B2B brands are finding huge success in the digital marketplace industry and everyone wants a piece of the pie. Globally, B2B marketplaces make up a $31 billion market. Amazon Business, arguably the biggest player in the B2B marketplace scene, grew from $1 billion to $10 billion in sales in only three years.
SaaStr
SEPTEMBER 10, 2021
Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. This friend is one of the hardest working people in the industry. 20×7, near as I can tell. On jets. Investing at a breathtaking pace. Innundated with calls, Slacks, emails, and all the rest. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express.
CloudGeometry
SEPTEMBER 7, 2021
A big side effect of the world’s new focus on work from home? Collaboration delivers leverage. Those of us who do software for a living are quite fortunate. Many of the habits we’ve learned in collaboration and wrangling a distributed workforce make a difference, particularly in the new work-from-home reality of Spring 2020. Lockdown and the pandemic, to paraphrase Mike Tyson , have punched us in the face with Everything-as-a-Service.
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The Daily Egg
SEPTEMBER 9, 2021
When you think about starting a business, your mind might immediately focus on convincing investors to give you money or taking out. The post The Complete Guide to Low-Cost Business Ideas appeared first on The Daily Egg.
Neil Patel
SEPTEMBER 10, 2021
Wikipedia is an ever-evolving, user-generated encyclopedia that allows users to add content, including pages, articles, and general knowledge. Topics span from pinball to Prometheus and everything in between. If you’re interested in creating a Wikipedia page for your business or marketing endeavors, you should know upfront that getting a page added to the encyclopedia is notoriously challenging.
SaaStr
SEPTEMBER 7, 2021
Q: What actually happens in a VC pitch meeting to all the partners? Let me add one key insight to “Full Partnership” / Monday style pitches. The ones where everyone is there. Usually, these are yours to screw up. Usually, there’s already a 33%-95% chance you’ll get a term sheet if it goes well. Before you walk in the door. If your champion is senior enough, at least.
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