Intercom, Inc.
AUGUST 6, 2018
As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? To do our jobs effectively, relationship managers need to know many of the same things traditional customer success managers know.
Sales Hacker
AUGUST 8, 2018
A sales CRM is a foundational tool for modern sales organizations. Here’s a closer a look at the evolution of customer relationship management and where it’s headed. Let’s face it—most B2B tech brands are unsexy. It’s not a bad thing, but you won’t see hundreds of customers lining up outside at 4:00 am to wait for the next big product release from some IT cloud storage company.
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Inturact
AUGUST 8, 2018
Imagine if you could give every visitor to your site an experience targeted particularly to their interests. Doing so might be easier than you think. You don't need to write special content catering to various demographics and interests. And you certainly don't have to write personally tailored posts. All you need is a bit of information about your readers.
GetUplift
AUGUST 5, 2018
How many Facebook ads do you see in your news feed a day? According to Social Media Examiner , 93% of marketers use Facebook advertising regularly. That’s about 3 million businesses using Facebook to market themselves. Every day these brands text, call, email and target us with their Facebook ads, overwhelming us with offers. In fact , we’re so used to being targeted by brands everywhere on the web that our brain automatically tries to block out all the noise and ignore those ads.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
AUGUST 8, 2018
Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication. Custom Bots run on your website, helping guide your valuable website visitors to the right outcome for you and for them, without any manual human intervention.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sixteen Ventures
AUGUST 8, 2018
If you missed it, I’m done talking about churn. If you have a churn problem, read this post and follow my directions. Churn won’t be an issue for you anymore. Now we can move onto GROWTH ! And the first order of business is understanding the difference between Sales and Expansion and why knowing the difference is so important. I’ve said that Sales is part of Customer Success before , and by that I mean Sales – like every other part of the company – should be governe
FastSpring
AUGUST 7, 2018
So, your new, perfectly designed software, SaaS, or digital content website is up and running. Maybe you’re even seeing a nice increase in web traffic since the latest update. That should be good news, right?
Intercom, Inc.
AUGUST 9, 2018
For more than 20 years, Lili Cheng has been shaping the way we chat. First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast.
Chart Mogul
AUGUST 10, 2018
This week: An analysis of Slack's landing page copywriting, why SaaS content marketing sucks and is it time to rethink freemium? In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Sales Hacker
AUGUST 7, 2018
If there’s one thing I hate as much as you do, it’s fluffy sales advice with no teeth. But I’ve got to be honest – sell like a human or be human is the one piece of sales advice I really struggle with. I love it because it’s actually true. And it’s a huge problem today with the advent of technology and the internet where everyone wants to automate the sales process and make it robotic.
CloseSaaS
AUGUST 6, 2018
Enterprises typically have very long buying cycles. Six months or longer from initial contact to closing a deal are the norm. But there are ways to fast-forward this process and close even large enterprise deals in less time.
Intercom, Inc.
AUGUST 6, 2018
The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s never been harder to get discovered in such a crowded marketplace. For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing cust
BetterCloud
AUGUST 9, 2018
If you read our newsletter last week, you saw that we held a contest just for BetterCloud Monitor readers. In the quest to make our first ever Monitor T-shirts, we designed four tongue-in-cheek tees (all IT-themed), and we let readers vote for their favorite one. We said that whichever design won, we’d print and use as our official Monitor swag T-shirt.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
AUGUST 9, 2018
In this article, I’ll break down how to stay motivated in sales as an AE, especially if you’re in it for the long haul. Sales Is a Grind. To say that sales is a grind, would be an unfair understatement. I have been in sales for almost 5 years now, and there’s not a day that goes by where I don’t realize it. In this role as an Account Executive, you could either choose to be “A Yes Man (Appointment Setter)” or someone that can handle objections (A Professional).
SaaS Metrics
AUGUST 8, 2018
Introduction Many users, especially those new to cloud computing often wonder what all the tech buzz words and abbreviations mean. While you don’t really have to be an expert in cloud computing to sign up for a subscription, it’s important to understand the meaning of key terminologies and acronyms related to the trade. Software as a Service, often referred to as SaaS has been steadily gaining momentum and small and medium businesses have also started benefiting from the modern technology.
Intercom, Inc.
AUGUST 10, 2018
This week we launched Custom Bots , a powerful new way to build completely customizable chatbots that work right in the Intercom Messenger. Powered by our Operator bot, these bots open up incredible new opportunities for helping you to turn your website visitors into paying customers. Combined with all the new apps in our Intercom App Store , these Custom Bots will make sure that both you and your customers get exactly the right outcome.
FastSpring
AUGUST 9, 2018
Is your website holding you back from earning more sales?
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Sales Hacker
AUGUST 7, 2018
Liz Young is the Founder of Pump and on this week’s podcast episode, she shares her tips on how to become a VP of Sales by 25. If you missed episode 18, give it a listen here: PODCAST 18: How the Right Onboarding Plan Can Turbocharge Revenue Growth. What You’ll Learn. The definition of hustle. How to get promoted from an IC to a manager. The importance of goal-setting for professional development.
CloseSaaS
AUGUST 7, 2018
More conversation. More action.
Sales Hacker
AUGUST 5, 2018
The post Banish Busywork: 6 Moves That Clear the Path to Closing Deals appeared first on Sales Hacker.
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