Sales Hacker
DECEMBER 7, 2020
Despite the huge growth in marketing and sales automation, along with the growing popularity and acceptance of self-service sales processes, reports of the death of the salesperson are greatly exaggerated, to paraphrase Mark Twain. Higher value B2B sales still need a competent salesperson to close the deal. But how have the processes and techniques of salespeople changed in the modern world?
Totango
DECEMBER 8, 2020
Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights.
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Predictable Revenue
DECEMBER 7, 2020
When running a business, you need a thorough understanding of your customers and how you can reach them effectively. Learn how to avoid some common mistakes! The post 5 Ideal Customer Profile Mistakes That Break B2B Sales Strategies appeared first on Predictable Revenue.
SaaStr
DECEMBER 10, 2020
I hear again and again from SaaS founders growing to $5m, $10m ARR or even more that they don’t need a certain VP — with the exception of a VP of Sales. That they can get away without no one in the role, or a just a junior person in marketing, in product, in success, in biz dev, etc. Basically, in SaaS, everyone “gets” that they need a VP of Sales.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
The Daily Egg
DECEMBER 10, 2020
The supply and demand equation is a monster, even for mathematical geniuses. It takes advanced forecasting and situation modeling to get an estimate, with no guarantees that you’re even in the right ballpark. And the larger your business, the more challenging this gets. One of the most significant differences between thriving businesses and those struggling […].
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
DECEMBER 10, 2020
Troy Angrignon has sold into huge companies in every space imaginable, from IT, to state government, to Fortune 100 oil and gas. Over 25 years he has come up with some indisputable tactics on what exactly you need to do to get a meeting with any decision-maker at a large account. The post How to Get The Attention of Any Decision-Maker to Expand Your Sales Within An Enterprise Account appeared first on Predictable Revenue.
SaaStr
DECEMBER 7, 2020
I know you are probably like me. You go to a web service. What do you do? Free trial. Sign Up Now. The very, very last thing I am going to click is “Contact Me.” The last thing I want, as a web-centric small customer/user, is some sales rep selling me on some product I just want to try for 20 minutes and see if it works for me. You and I are like that.
The Daily Egg
DECEMBER 8, 2020
When you go on vacation you start with a plan, a vision of how you want your trip to be. You want to enjoy the sights, sounds, tastes, and experiences that go along with an exciting and enjoyable trip. Business management is no different! You need a structure, a plan, tools, and resources that make […]. The post Best Business Management Software appeared first on The Daily Egg.
Tom Tunguz
DECEMBER 9, 2020
Recently, we welcomed Linda Tong, GM of AppDynamics to Redpoint Office Hours. This iis a summary of what we learned from that conversation. Linda’s professional journey has taken her across businesses of all sizes — from startups in hypergrowth mode to mature, multi-hundred million-dollar businesses. She started off in product marketing at Google, helping launch Google Chrome and Android.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
DECEMBER 10, 2020
Few are better placed to explain the concept of customer success than Nick Mehta. As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 billion. Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role.
SaaStr
DECEMBER 9, 2020
At @Mailchimp , US customers’ email marketing activity is up 15% since the beginning of the pandemic compared to the same time last year. Email will continue to be an effective way for entrepreneurs to connect with their audience and meet them where they are in 2021 and beyond. [link]. — Ben Chestnut (@benchestnut) November 12, 2020. These days, it can really feel like the Old Bag of Sales Tricks is starting to just not work anymore: With maybe 500x the SaaS vendors of 10 years ago, there
The Daily Egg
DECEMBER 7, 2020
In soap operas, they always have a twist and a turn in store. Think of when a main character is in a coma, attached to monitors and a machine that breathes for him. That breathing machine is his lifeline. Lead generation services are similar in the sense that If you have no leads, your business […]. The post Best Lead Generation Services appeared first on The Daily Egg.
Tom Tunguz
DECEMBER 6, 2020
On Wednesday, December 16th at 9:00 AM PT, Redpoint Office Hours will welcome Giancarlo ‘GC’ Lionetti , the CMO of Confluent, which was founded by the original creators of Apache Kafka® and pioneered the enterprise-ready event streaming platform. GC has led the rapid expansion of Confluent’s growth, marketing and developer relations functions.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
DECEMBER 8, 2020
Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team?
SaaStr
DECEMBER 8, 2020
In both my start-ups, I was constantly worried about losing all my investors’ money. The first time, my first start-up which we haven’t talked much about, NanoGram Devices, I mainly worried about it because I realized we’d almost never have enough capital to achieve our long-term goals. So, FBOW, we sold for $50,000,000 after 12.5 months.
The Daily Egg
DECEMBER 9, 2020
Two businesses offer commercial lawn care services in the same city. They both work with high-dollar clients and bring in more than enough money to keep the lights on. One business consistently increases annual revenue year after year, giving them the opportunity to hire more employees, buy better equipment, and grow exponentially. The other? Their […].
FastSpring
DECEMBER 11, 2020
Everybody likes a good quote. Whether it’s a simple self-care reminder or a cheesy line from a movie. We love reading and sharing these small snippets with one another. But as a digital seller and online business owner, sometimes you need a quote that gives you more than warm, fuzzy feelings. You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Nimble - Sales
DECEMBER 11, 2020
We are almost at the end of the year; and what a year it’s been. Phew! A lot of you might be thinking about setting New Year’s resolutions, creating lists of skills to work on next year, while probably also thinking about things you could gift your team members, family, and friends. In a year […]. The post Books That Will Make You a Better Leader and Human in 2021 appeared first on Nimble Blog.
SaaStr
DECEMBER 7, 2020
Ok the Best But Craziest Year Ever for SaaS isn’t quite over, but as it drives to a conclusion, we thought it would be worth looking back at top posts you may have missed in 2020. Let’s take a look at the Top 10 of 2020: 1. “The Era of the SaaS Decacorn is Here” That’s for sure. Many Cloud leaders grew 500% or more this year.
The Daily Egg
DECEMBER 11, 2020
Schools and universities adapt to match businesses’ evolving needs and businesses continuously evolve as new educational methods emerge. It’s a non-stop back and forth that continuously evolves the way people learn, both in school and after. When you introduce our current technological revolution into the mix, you get learning management systems (LMS) that combine the […].
Neil Patel
DECEMBER 8, 2020
Optimizing mobile ads is a tactic in almost every business owner’s toolbox. More often than not, the CTA on those ads is asking for a conversion of some sort. Maybe it’s a purchase, a subscription, or just free trial signup. But is that all mobile ads are good for? Is that even what mobile ads are best for ? If you’re using your mobile ads to sell, sell, sell, you may be wasting a lot of your ad spend, to be honest.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Andreessen Horowitz
DECEMBER 7, 2020
Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. See more at a16z.com/social-strikes-back. Over the past year, it’s become obvious (sometimes painfully so) that video consumption … The post Live, Social, and Shoppable: The Future of Video appeared first on Andreessen Horowitz.
SaaStr
DECEMBER 9, 2020
We try to use Twitter, in part, as a true micro-blogging platform to share some learnings and insights in 280 characters or less. What were the top 25 Tweets of 2020, so far? Let’s take a look: Folks join startups for many reasons. Career advancement. Speed. A great boss. A great mission. Less bureaucracy. To make money. But really, it is for a sense of purpose.
Nimble - Sales
DECEMBER 10, 2020
Small businesses need CRM to handle operational challenges. It will help you in organizing and building better relationships via contact management. As per studies, for every dollar you invest in CRM, it brings back $8.71. No wonder 46% of sales teams are using CRM software. Before you start, here are some key CRM stats that you should […]. The post Why Does Every Small Business Need a CRM to Survive?
Neil Patel
DECEMBER 10, 2020
Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. You’re already doing so much for your business. How do you successfully manage your online reputation, too? You can do it and do it well. But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Andreessen Horowitz
DECEMBER 7, 2020
Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. See more at a16z.com/social-strikes-back. There’s one rule of thumb that’s proven true over and over again: the … The post Community Takes All: The Power of Social+ appeared first on Andreessen Horowitz.
SaaStr
DECEMBER 11, 2020
Now more than ever, an independent software vendor’s (ISV’s) path to profitability depends upon the strength of their go-to-market strategy. And with nearly 70% of global revenue for ISVs currently derived from third-party channel sales , no other approach to distribution ensures the exposure and revenue of the channel. But, with up to 1 million ISVs crowding the $528 billion cloud services market by 2027 , vying for the most strategic route to meet your customers’ demand depends entirely on how
Intercom, Inc.
DECEMBER 9, 2020
When we think of corporate leadership, we instantly picture CEOs and executive teams, but the role played by boards is often glossed over and underappreciated. Last week, our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment, from the perspective not just of managing Intercom, but also from insights gleaned as a member of the board of Dropbox.
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