Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success.

Scale 87

Scale Customer Success Retention Strategy 87

Predictable Revenue

FEBRUARY 9, 2021

Congratulations! You managed to survive the twists and turns of 2020. Now it's time to figure out how to jump ahead into 2021. The post Emerging Sales Trends: 6 Keys for a Difficult 2021 appeared first on Predictable Revenue.

Trends 179

Trends Sales Revenue Management 179

OPEXEngine

FEBRUARY 9, 2021

The SaaS market is expected to reach $164.29 billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. We’ve done a lot of work with B2B SaaS companies, and over the years, we’ve seen a number of them struggle to get off the ground and grow quickly.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. In fact, there’s a VC saying that I used to really hate. It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” or variants thereof. It used to really bug me because I am a firm believer in the strategy of Zero Voluntary Attrition and trying to hire fewer, more committed resources over a higher volume of mercenaries that turn o

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Daily Egg

FEBRUARY 9, 2021

Asana has quickly become one of the most popular project management tools over the past several years. It’s trusted by 80,000+ organizations worldwide, including NASA, Spotify, Deloitte, GE, and The New York Times. Its simplicity is one of the many reasons why Asana is so popular. The software supports several different project management methodologies, making […].

Software Review 350

Software Review Software Management 350

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. That’s a significant gap between expectations and reality – and one that it’s all too easy for your support team to fall into.

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

SaaStr

FEBRUARY 6, 2021

We have bootstrapped to 10M ARR, and not necessarily by choice. I watched this live and I was reminded patience and time are key. It is still doable even in today's cloud. MailChimp and @benchestnut are inspiring. [link]. — Clint Reid (@clintverse) September 3, 2020. Bootstrapping in SaaS it isn’t that hard, per se. It happens all the time.

Sales Hiring 361

Sales Hiring Venture Capital Scale SaaS 361

The Daily Egg

FEBRUARY 12, 2021

The biggest problem a project manager (PM) needs to solve is the inconsistent nature of task management within a team. Nobody likes feeling confused—especially during work. You are probably already using tools that can help you with this. You may be leveraging project management software to alleviate headaches in your daily workflow. Or, like many […].

Management 340

Management Software 340

Predictable Revenue

FEBRUARY 11, 2021

Do you understand the concept of Revenue Operations? Jason Reichl, co-Founder of Go Nimbly, is here to explain the real impact of a good rev ops team. The post Rev Ops: The Missing Link That Will Increase Your Revenue by 26% appeared first on Predictable Revenue.

Revenue 165

Revenue 165

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Trint

FEBRUARY 8, 2021

With growing pressure to create popular content, podcast producers need more time to curate great episodes. Speed up production and get to the final cut with Trint. Bring together key soundbites, put them in order and play back easily - without using any editing software. Download the guide on how to speed up your podcast workflows.

Software 147

Software 147

SaaStr

FEBRUARY 9, 2021

Few things will frustrate you more in the early days than long sales cycles on bigger deals. A great logo will come in … but they’ll talk about maybe deploying at the end of the year. Maybe. You’ll feel like you just don’t have the time for a 6, 9 or even 12 month sales cycle when you’re struggling just to put the first few points on the board.

Scale 344

Scale Sales Hiring Sales Pricing 344

The Daily Egg

FEBRUARY 6, 2021

Sam is a new project manager for a midsize technology firm, a new client just came on board, and Sam’s number’s just been called to organize and oversee the project. He’s an average project manager (PM) with some wins under his belt. But he’s ready for more, he’s ready to strap the seatbelt on and […]. The post How to Integrate Project Management Into Slack appeared first on The Daily Egg.

Management 334

Management Technology 334

Andreessen Horowitz

FEBRUARY 10, 2021

The way schools teach and students learn has not changed much since the broad introduction of formal schooling in the late 1800s, despite the fact that most developed countries spend around 5-6% of their GDP on education. Sure, over the … The post Investing in Labster appeared first on Andreessen Horowitz.

Investment 145

Investment Education Development 145

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Unbounce

FEBRUARY 11, 2021

A marketer’s job isn’t done once a visitor converts on a landing page. Far from it. Even the landing page itself has more work to do before we can start giving ourselves a high-five for scoring a conversion. And what about the leads that don’t convert? Ignore them at your own peril. As data-driven marketers, we’re keenly aware that most visitors won’t ever convert to a lead or sale.

Healthcare 145

Healthcare Advertising Engagement Data 145

SaaStr

FEBRUARY 7, 2021

When you go to hire a VP of Sales or even your first sales rep, one of the top qualifying questions I always recommend asking is if they have experience at your deal size, at your ACV (Annual Contact Value). There are very different cadences, and different skills, in closing $100 vs $1,000 vs $10,000 vs $100,000 vs $1,000,000 deals. Very different.

SMB 307

SMB Sales Hiring Scale Enterprise 307

The Daily Egg

FEBRUARY 11, 2021

Managing a project is a challenging balancing act full of potential pitfalls. When you’re coordinating deadlines, staff responsibilities, and major milestones, it’s easy to overlook an essential element. But when your next project milestones hinge on previous steps, those smaller overlooked steps can snowball, throwing your entire project off-track.

Management 330

Management 330

Neil Patel

FEBRUARY 9, 2021

What’s the problem with keyword research? Well, you have to go to an app like Ubersuggest , type in a handful of keywords to come up with a list of keywords that are worth targeting. But that is time consuming. Another approach is you go to Ubersuggest , type in your competitor’s domain, and see all the keywords they rank for. But even with this approach, you have to filter through thousands of keywords to find the good ones.

Metrics 145

Metrics Data 145

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Sales Hacker

FEBRUARY 10, 2021

Whether you need to hire dozens of sales reps in the next few months or you’re a scrappy startup and need your first three sales hires, building a business will nearly always involve hiring for sales. Although hiring is the hardest job we have to do as sales leaders, it’s certainly one of the most important tasks to get right. Hiring is also a non-revenue generating activity which some leaders make a second priority; however, this isn’t how we should approach the hiring process as it’s essential

Sales Hiring 142

Sales Hiring Sales Recruiting Interviewing Sales Enablement 142

SaaStr

FEBRUARY 12, 2021

In the early-ish days, maybe even as far as $10m-$20m in ARR, as you talk to larger prospects you’ll have a lot of “Build vs Buy” discussions. “Oh our IT team could build it.” “Or we’ll try to hack the functionality using a product we already have.” You’ll hear somewhere between a little and a lot of this until (x) you have a very well established brand and (y) an extremely feature rich product.

Engineering 281

Engineering Branding Sales Marketing 281

The Daily Egg

FEBRUARY 8, 2021

Monday.com has become one of the most popular project management solutions available. The company initially launched back in 2012 but didn’t officially acquire its first customers until two years later, in 2014. Today, 115,000+ organizations worldwide rely on Monday.com. It’s trusted by big names like Hulu, Coca Cola, Adobe, NBC, Universal, Uber, Costco, and GE. […].

Management 252

Management 252

Neil Patel

FEBRUARY 8, 2021

If you create a video that gets over 7 billion views on YouTube, you should be able to benefit in some way, right? Now, you may not have the same level of success with your content as “ Baby Shark Dance ” did (7 billion and counting is a lot), but there are still plenty of ways to monetize your YouTube videos. You put time and effort into creating great content, so now it’s time to reap the rewards.

Advertising 144

Advertising Social Media Branding Revenue 144

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

Andreessen Horowitz

FEBRUARY 7, 2021

When you hear stories about Amazon’s “invention machine” — which led to a company with not just one or two products but several successful diverse lines of … The post a16z Podcast: Amazon Narratives — Memos, Working Backwards from Release, More appeared first on Andreessen Horowitz.

Cloud 142

Cloud 142

SaaStr

FEBRUARY 8, 2021

I recently asked on Twitter when folks knew their startup had something … great. Because as a SaaS founder especially, it can be hard to know. Hard to see when you can’t be killed. Hard to see when your brand is coming into its own. I asked Todd McKinnon, founder-CEO of Okta when he really knew he had something that couldn’t be stopped, and he said $30m-$40m ARR!

CTO Hire 275

CTO Hire New CTO CTO Healthcare 275

The Daily Egg

FEBRUARY 7, 2021

Workzone is web-based software for project management. Since launching over 17 years ago, nearly 2.7 million projects have been completed using this platform. Thousands of teams across a wide range of industries and departments rely on a Workzone for project management. It’s versatile enough to accommodate the needs of organizations like Wells Fargo, DKNY, Boston […].

Software Review 240

Software Review Software Management 240

Neil Patel

FEBRUARY 12, 2021

Did you know that the average American sees over 5,000 ads per day ? That’s a tremendous amount of content to compete with, especially if you’re running a small business or a new startup. To stand out, you must clearly communicate to consumers what’s so great about your products and why they’re superior to competitor models. One strategy by which to do this is comparative advertising.

Advertising 144

Advertising Marketplace as a Service Branding Innovation 144

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Andreessen Horowitz

FEBRUARY 6, 2021

Amazon just announced this week that its founder and CEO Jeff Bezos “will transition to the role of Executive Chair in the third quarter of 2021 and … The post 16 Minutes #54: Beyond Bezos — Amazon, Cloud, and CEO Transitions appeared first on Andreessen Horowitz.

Cloud 133

Cloud Enterprise Leadership SaaS 133

SaaStr

FEBRUARY 11, 2021

During our recent catch-up with Salesloft CEO Kyle Porter after their $1.1 Billion funding round, Kyle chatted about his latest learnings from fundraising. The top one was that pre-IPO investors are now more interested in GRR — gross revenue retention before churn — than NRR. Now why would that be? Of course, NRR is the compounding engine of growth in SaaS companies.

Scale 255

Scale Engineering Scaling Churn 255

The Daily Egg

FEBRUARY 10, 2021

Microsoft Project Management Software, also known as Microsoft Project or MS Project, is one of today’s most powerful project management tools. The software is built for experienced project managers and teams. When the conditions are right, and the software falls into proper hands, it’s an excellent way to manage various business projects. MS Project isn’t […].

Software Review 229

Software Review Software Management Business 229