SaaStr
JANUARY 13, 2022
The late-stage VC firm Meritech put together its annual SaaS report here and it slices the data in a few interesting ways. A few tidbits of particular interest: 1. The average SaaS company hits $225m ARR at IPO. This was about what I expected, but I hadn’t crunched the numbers myself. So that’s the bar. 2. The average SaaS company is growing 55% at IPO (at that $225m ARR).
IT World
JANUARY 10, 2022
The flood of remote workers at the start of the global pandemic in early 2020 had companies scrambling to find new software for communicating and collaborating with remote workers. Many turned to software-as-a-service (SaaS) options. Tech Spotlight: Hybrid Cloud. Hybrid cloud hurdles — and how to address them (CIO). Hybrid-cloud demands new tools for performance monitoring (Network World). 5 top hybrid cloud security challenges (CSO). 16 irresistible cloud innovations (InfoWorld).
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Groove HQ
JANUARY 13, 2022
We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog.
Tom Tunguz
JANUARY 12, 2022
In the last few weeks, public software company multiples have halved. As have cryptocoins. Solana and Etherum followed Snowflake and Elastic downwards. So much for the Santa Claus rally. Both declines seem to have been catalyzed by the Fed’s intention to hike the Fed Funds rate three to four times in 2022. Beyond the most recent cycle, how often do the web2 and web3 software markets move in synchrony?
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
JANUARY 14, 2022
So every day there are more and more massive funding rounds. But where does all that money >come from<? 1/ From "Limited Partners", the ones that give VCs $ to invest. And they had an incredible year. Top endowments and LPs saw a jaw-dropping 62% (!) returns from VC + PE in 2021 pic.twitter.com/ZSjfFQMXYh. — Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 14, 2022.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Intercom, Inc.
JANUARY 11, 2022
Today, we’re excited to announce Intercom’s first virtual launch event, New at Intercom , to be held on March 23rd. . We’re witnessing a ??dramatic one-way acceleration in the transition to a primarily online business environment, and that shift is transforming how businesses engage with prospects and customers. Making the most of this opportunity requires the tools of tomorrow.
Tom Tunguz
JANUARY 10, 2022
After writing my predictions for the year 2022 , a reader asked how I would measure if this were truly the decade of data. Good question! The market determines which sectors are in favor and which sectors aren’t. Stealing a page from Michael Mauboussin’s Expectations Investing , company value contains information about investors' expectations for a company.
SaaStr
JANUARY 11, 2022
Events and trade shows. They’re back, but they’re expensive. You don’t get enough booth traffic. The folks that do come by are too junior. It sucks up days at a time. The air is convention-center nasty. Too much ice cream, too much alcohol, too many almost-all-dudes parties. How can it be worth it? Even just $25,000 for the worst possible booth, plus tickets, hotels, schwag … and taking 3-4 people out of the office for days at a time.
The Daily Egg
JANUARY 10, 2022
The hardest thing to guarantee is hiring the right person for your team. It’s the biggest fear most of you have. But, The post How to Hire Employees appeared first on The Daily Egg.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
JANUARY 12, 2022
Or rather, it should be. That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. According to Benn Stancil , co-founder and Chief Analytics Officer behind Mode , a platform designed to help data analysts and data scientists analyze, visualize, and share data, a lot of their actual day-to-day work involves sitting with product managers and business leaders, tinkering with various things
Predictable Revenue
JANUARY 13, 2022
Executive coach Darren Reinke discusses how to recognize and overcome self-limiting beliefs in sales development and how reflection can help you grow as a leader. The post Self-limiting Beliefs in Sales Development appeared first on Predictable Revenue.
SaaStr
JANUARY 8, 2022
My general sense is that the overall wave of higher earners leaving CA is just underway. First to go were digital nomads, freed by distributed work. Then folks in tech without families, schools, ties, etc. Next wave of exodus from CA will take 2-3 years to fully see play out. — Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 7, 2022.
Unbounce
JANUARY 13, 2022
After a turbulent 2020, we all probably hoped that 2021 would be a clean slate. (Please, just no more Tiger King.) But as we look back at the past year, it’s clear that we’re still trying to navigate these uncharted waters—especially folks marketing for small businesses. To survive the pandemic in 2020, most companies were focused on simply getting their businesses online.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Andreessen Horowitz
JANUARY 14, 2022
Two weeks before the start of our perpetual lockdown, The New York Times columnist and Substack writer Ross Douthat released “The Decadent Society,” a survey of America’s general apathy toward building a more dynamic future. While the book itself isn’t particularly surprising in its critique, the timing of its release was important: it was among. Read More.
Predictable Revenue
JANUARY 10, 2022
The SDR to AE handoff is a crucial part of your outbound sales process. These tips will help you ensure a smooth transition from sales development reps to AE. The post Best Practices for SDR to AE Handoff appeared first on Predictable Revenue.
SaaStr
JANUARY 12, 2022
On both SaaStr University and Twitter, we had 30+ founders, CEOs and execs share their top, tough learnings from losing one of their top customers. There are some great teachable moments here, and also some deja-vu if you’ve been through it! “I should have been onsite with them + made sure they had my cell number.” — Tyler Hogge, SVP Product, Divvy.
IT World
JANUARY 13, 2022
The US PC market saw its second consecutive quarter of double-digit decline during the fourth quarter of 2021, with shipments dropping 24.2% year-over-year. Worldwide PC shipments totaled 88.4 million units in Q4 2021, a 5% decrease from the fourth quarter of 2020, according to Gartner's preliminary results. The decline marked the first year-over-year drop following six consecutive quarters of growth, according to Gartner Research, which just released a report on PC sales.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Andreessen Horowitz
JANUARY 14, 2022
Last year when we announced Katherine joining the team, we used the term “American Dynamism” but left it largely undefined. Today, she has published our thesis: “Building American Dynamism”. It explains why we believe there’s never been a better … The post Investing in American Dynamism appeared first on Andreessen Horowitz.
Neil Patel
JANUARY 12, 2022
If you want to succeed in online marketing, your website needs to be effective. How do you tell if it’s actually working? Website performance metrics are the key. The problem is there are so many metrics available through Google Analytics and other tracking platforms. It can be overwhelming to determine how your site is performing — or even which metrics you should track.
SaaStr
JANUARY 14, 2022
Q: Dear SaaStr: When Can Angel Investors Sell Their Shares? There’s isn’t that much “liquidity” for startup shares, but there’s more than there used to be. There are 2 basic ways for angel investors to sell their shares before an IPO or a sales (a so-called liquidity event): When the startup is oversubscribed in a subsequent venture round. If the startup raises VC capital and there’s more demand than shares, angels can often sell their shares to the new and sometimes the existing VCs.
IT World
JANUARY 14, 2022
Over the past year or so, Microsoft has added a host of new capabilities to Teams, its chat and videoconferencing hub, focused on improving video meetings with co-workers and other colleagues. Here's a rundown of the key new features to know and how to use them. Note that this guide refers to the Microsoft Teams desktop app for Windows and macOS included with Microsoft 365/Office 365 business and education subscriptions.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Andreessen Horowitz
JANUARY 11, 2022
Over the past decade, an explosion of digital design tools and apps has made design more accessible than ever. Now anyone can build a website on Squarespace, Wix, Webflow, or Cargo and easily populate a pre-designed template with stock imagery and illustrations. Everyone can create a logo with Squarespace’s logo generator, then extend it to. Read More.
Neil Patel
JANUARY 13, 2022
More and more companies are throwing traditional marketing out the window. Old-school techniques are uninviting, boring, and slow. In comes gamification for marketing. This marketing strategy allows users to personally engage with your business and have the opportunity to achieve or win something along the way. Chances are, you see gamification in marketing all the time without even realizing it.
SaaStr
JANUARY 9, 2022
Top Blog Posts This Week: Why a Great Rep Can Close 9x More Than a Poor Rep, and Even 2.5x More Than a Good Rep. 15+ of The Top Sales & Marketing Mistakes SaaS Startups Make. Pretty Much Every App With an Enterprise Edition Uses “Contact Me” Pricing. Your (Belated) SaaS New Year’s Resolution: Add a Layer. Why The Greatest Sales Teams Just Kill It On Dec 31.
IT World
JANUARY 11, 2022
Today, many of us think of the five-day workweek as being the way things have always been done. It’s not. It only became a standard in the United States when the labor unions got the Fair Labor Standards Act (FLSA) passed in 1938. Before that, most people worked a 48-hour, six-day-per-week job—and were glad to have it. Are we less productive now? We are not.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Andreessen Horowitz
JANUARY 10, 2022
I am excited to announce that we have promoted Sarah Wang to General Partner on the Growth investing team. When we started the Growth Fund in 2019, we set out to back founders executing on unusually big visions for emerging … The post Sarah Wang appeared first on Andreessen Horowitz.
Intercom, Inc.
JANUARY 12, 2022
At Intercom we obsess about our customers’ success. We also prioritize moving fast , making quick, effective decisions, and maintaining momentum. Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently.
SaaStr
JANUARY 8, 2022
We’ve talked a lot on SaaStr about how to hire a Great VP of Sales, and how you have to close the first 10 or so customers yourself, and how when you do go to hire your first sales rep — make sure you hire two. But how do you get those first few reps right, when you haven’t made the hire before? We’ve talked about how to make sure your first reps actually work out , as well as The Top 10 Mistakes made hiring reps , but we haven’t put a list together of what to do.
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