Predictable Revenue
NOVEMBER 29, 2021
Cold calling scripts approved by the most successful and reputable B2B sales leaders and practitioners in the sales development industry. The post The 4 Cold Call Scripts That Actually Book Meetings appeared first on Predictable Revenue.
Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one.
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Entrepreneur - SaaS
DECEMBER 1, 2021
Learn how to stand out in the software-as-a-service crowd while targeting the right customers.
SaaStr
DECEMBER 1, 2021
So with the end of the year coming up again, it’s time to update a classic SaaStr post. On why the best sales teams just close so much on the last day of the year (be it Dec 31 for many of you, Jan 31 for others). When there really is no need to buy then … at all. Not really. Lol agreed. — Sam Blond (@samdblond) January 3, 2021.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
DECEMBER 2, 2021
Buying the wrong tools or even the right tools before you’re ready can be detrimental to your sales process and set you back months and tens of thousands of dollars. Asa joined the Predictable Revenue Podcast to provide important insights on how to build the right sales tech stack for your business. The post Building The Right Sales Tech Stack appeared first on Predictable Revenue.
SaaStr
DECEMBER 2, 2021
When I sold my first company, I used a banker, an M&A advisor. When I sold my second, I did not. Not using a banker the second time was a mistake. The benefits are nonobvious, somewhat counterintuitive — and large. You don’t get THAT much from a banker for their seemingly huge fees: They don’t get you another offer. It’s too late by the time they jump in.
Intercom, Inc.
DECEMBER 2, 2021
Over the years, we’ve covered a lot of ground on our podcasts. Every week, we give you an insight into the world of product management, design, support and marketing with Inside Intercom; explore how leaders of the industry are using CX to grow their businesses with Scale ; and show you the world of Intercom co-founder Des Traynor and Intercom SVP of Product, Paul Adams, as they share their latest thoughts on how to build great products.
Unbounce
DECEMBER 2, 2021
There’s no denyin’ social media is a powerful tool you can use to increase brand awareness and connect with your target audience, but the pandemic has taken this to a whole new level. Social media use during the pandemic has gone “way, way up”. In a recent survey , a whopping 72% of respondents said their social media consumption has increased as a result of COVID, while 43% said their posting has too.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Neil Patel
DECEMBER 2, 2021
When it comes to website analytics, Google Analytics is second to none. With the rollout of the latest release, Google Analytics 4 (GA4), the same can now be said of applications analytics, too. Google Analytics 4 was designed to be the latest generation of web analytics platforms—providing a base for marketers around the world to effectively analyze important customer usage metrics.
SaaStr
NOVEMBER 30, 2021
Is your CS team growing as fast as your sales team? If not, are you sure your have this right? — Jason BeKind Lemkin (@jasonlk) November 29, 2021. What should be growing faster — your sales team or your customer successteam? The answer can vary, but if you’re well enough funded, it may well make sense to grow the success team even faster than sales.
IT World
DECEMBER 2, 2021
Need to get up to speed on the latest features in Excel? Wrestling with an old version of Word? Looking to get more out of Windows 10? Computerworld 's cheat sheets are easy-to-use guides to help you navigate Microsoft's core productivity apps. Here's a one-stop resource where you can find in-depth stories on several generations of Word, Excel, PowerPoint, and Outlook for Windows, focusing on what's new in each major release.
Unbounce
DECEMBER 1, 2021
Imagine yourself browsing social media or the internet in your spare time. Are you using a computer or phone? Chances are you chose the second option, or you know plenty of folks who would. After all, according to Semrush, 280 million Americans — that’s 84.2% of the population —use their phones to access the internet. And that’s in the United States alone.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Neil Patel
DECEMBER 2, 2021
Black Friday, Cyber Monday, Super Saturday—the holiday season doesn’t lack shopping days. Add those to the traditional boost in consumer spending that occurs in the run-up to the holidays, and you have a recipe for a record sales quarter. However, a bumper festive season doesn’t happen by accident. A comprehensive and thoughtfully crafted digital marketing strategy is necessary to make those sales rack up.
SaaStr
DECEMBER 2, 2021
With 500+ episodes and almost 5 years behind us, we thought this would be a fun time to share the Top 25 episodes of all time. A lot has changed since 2016, but SaaStr is still bringing you the best advice from industry leaders, and we don’t plan on stopping. Today, we’ll dive into 25-13. We’ll be back tomorrow with the Top 12. #25 SaaStr 214: New Relic CRO Erica Schultz on What It Takes To Successfully Scale Into Enterprise & How The Very Best Reps Build Relationships With
IT World
DECEMBER 2, 2021
If you run a business on Macs (and many companies do ) then you should become familiar with FileVault, the disk encryption system that's built into macOS. When used properly, it makes it extremely hard for any malicious person to access your company’s confidential data in the event your Mac is lost or stolen. What's the problem FileVault tries to solve?
Trint
DECEMBER 3, 2021
When you're up against a tight deadline and in need of your colleague's assistance or input to complete your project, the importance of collaboration becomes increasingly apparent. Before remote working was the norm, and we all worked in the same office, you could tap someone on the shoulder and ask for their feedback and input, but even this is an inefficient way of working.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Neil Patel
DECEMBER 3, 2021
In a world of information overload, subject matter experts (SMEs) are more important than ever. SMEs can help give important insights and context for your blog or marketing content and help keep readers engaged with the subject. Their specific knowledge and expertise can be of value to your readers, but subject matter experts can also help with search engine optimization (SEO) by providing the keywords and keyword phrases that will get you found in web searches.
SaaStr
DECEMBER 3, 2021
How long does it take to negotiate a term sheet? Who should open the negotiation on valuation – VC or entrepreneur? What are the top tips for entrepreneurs preparing for a term sheet negotiation? It shouldn’t take more than a week, or even just a few days, to negotiate a term sheet, once a VC decides they want to do a deal. There really aren’t many variables these days, really just price and how much you raising/selling.
IT World
NOVEMBER 29, 2021
I use Edge, the built-in browser in Windows, though I’m very much in the minority. I even think it has the potential to be a better browser than Firefox or Chrome. Case in point: the recent “Super Duper Secure Mode” that has rolled out to the default Edge version after being in beta channels for several weeks. (Let’s call it the “SDSM” setting.) As noted in a past Edge blog post , SDSM provides additional security features that allows you to disable just-in-time Javascript and then enable Contro
Andreessen Horowitz
NOVEMBER 29, 2021
Exit options for startups, and their investors, were relatively straightforward for years — the companies could either go public or be acquired. Now the menu of possible options has significantly expanded, as Direct Listings and SPACs have also become tested-and-proven pathways to the public markets. All these choices add complexity for founders and investors, and.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
DECEMBER 1, 2021
As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.
SaaStr
DECEMBER 1, 2021
The state of software buying has changed. SaaS spending dipped in the first half of 2020 at the start of the pandemic but has since reaccelerated. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . As companies accelerate their digital transformations, the SaaS spend has exploded: In Q2 of 2021, G2 recorded the highest software spend per employee to date.
IT World
DECEMBER 1, 2021
Microsoft recently launched a handy new Outlook feature — a Kanban-style board view in Outlook Calendar. Currently available only in Outlook on the web, the new feature lets you pin cards containing useful information onto a project board. These cards can include calendars, notes, task lists, links, and other items. Some elements in these cards can interact with your main Outlook calendar.
Andreessen Horowitz
DECEMBER 1, 2021
B2C2B — also known as bottom up — has helped companies like Slack, Zoom, Dropbox, and other software companies break into B2B. Now B2C2B is coming to digital health, as a wave of startups are first selling products and services … The post B2C2B in Digital Health, a founder’s playbook appeared first on Andreessen Horowitz.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
NOVEMBER 29, 2021
Traditional cold calling is killing your company’s bottom line. If your salespeople regularly spend hours looking for leads on the phone, you’re wasting time and losing money. If your business approaches cold calling like most companies, you likely have your sales reps dialing unverified, unvetted numbers off a list you got from a data vendor or database.
SaaStr
DECEMBER 3, 2021
Entrepreneurship takes grit and determination, and leading a successful company can feel like a Herculean effort. But even the most impressive leaders are human and need support and mentorship as much as anyone else. In this inspiring and candid conversation, Harley Finkelstein (President at Shopify) and Aydin Senkut (Founder at Felicis Ventures) discuss their founder experiences and answer questions from Dasha Maggio (Partner at Felicis Ventures). .
IT World
NOVEMBER 29, 2021
File-hosting service provider Nextcloud, backed by 29 other European companies, has filed a complaint with the European Union and German antitrust authorities against Microsoft for what it’s calling anti-competitive behavior related to the OneDrive cloud storage offering. In the complaint, Germany-based Nextcloud told the European Commission (EC) that Microsoft is aggressively bundling its OneDrive cloud, Teams, and other services with Windows 10 and 11.
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