Predictable Revenue
DECEMBER 20, 2021
Sales coaching is focused training that maximizes your team’s potential. What if each member of your sales team improved by just 5% after receiving some coaching? It can help you unlock a substantial amount of revenue. The post Why Outsourcing Sales Development Representatives (SDRs) is the Right Decision for Your Business appeared first on Predictable Revenue.
Totango
DECEMBER 21, 2021
Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Here we’ll look at the concept of milestone messaging and how it applies to key stages in your customer lifecycle.
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IT World
DECEMBER 21, 2021
By now, what at first was seen as a workforce blip has become a real trend: workers are quitting their jobs in droves. In October, 4.1 million workers quit their jobs. that was down from a record 4.4 million who left the workforce the month before and 4.3 million in August. But it was still higher than any month through July of this year, according to US Bureau of Labor Statistics data.
SaaStr
DECEMBER 23, 2021
With four digital events plus SaaStr Annual, we have 100+ videos just from 2021 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. Here are the Top 10. 10. A Deeper Dive on How to Collaborate, Manage, and Work with Developers with Twilio’s CEO Jeff Lawson and SaaStr’s Jason Lemkin. 9. 3 CEO Lessons in Scaling Enterprise CX with HubSpot’s CEO and firs
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
DECEMBER 21, 2021
Another year draws to a close, and there won’t be many people sorry to leave this one behind us. From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. It has often felt like a year we’d rather forget, even if it turns out to be a year we’ll long remember. And yet, here at Intercom, we have been determined to make the most of these difficult times.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Andreessen Horowitz
DECEMBER 20, 2021
This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. In 2021, financial services continued to have its moment – fintech fundraising surpassed all years prior; it was a banner … The post The big ideas that fintech will tackle in 2022 appeared first on Andreessen Horowitz.
SaaStr
DECEMBER 20, 2021
We don’t often summarize interviews in other media, but I really liked this piece in FT on the changes Yamini Ragan made when she became HubSpot’s CEO, promoted from CCO. They’re changes you might want to make as well if you focused on SMBs and mid-market especially: #1. Moving from Churn to NRR as the Core Retention Metric. This may sound obvious to more enterprise folks, but many Very Small Business and SMB focused SaaS companies still focus more on churn than NRR.
IT World
DECEMBER 23, 2021
Popular, privacy-centered search engine DuckDuckGo plans to launch a desktop browser for macOS laptops and desktops. The browser is designed from the ground up to maintain privacy; that means it will not collect information about users and will not install cookies or tracking codes on devices. The company also claims it can block “hidden trackers” before they load.
Neil Patel
DECEMBER 21, 2021
The last thing you’d ever want to do is exclude a person or group of people through your marketing. Yet many marketers and writers have made this mistake. Divisive and exclusive words and phrases have become so baked into our language that many of us don’t realize when we use them or the harm they cause. In this article, I’ll explain what inclusive content really means, why you need to be creating it, and how to do it in a meaningful way.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
DECEMBER 21, 2021
We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.
SaaStr
DECEMBER 23, 2021
Q: Dear SaaStr: How Can I Develop Confidence as a Startup CEO? We’ve all been there in the early days — and even beyond. You can have 1000% conviction in your start-up but still not be 100% confident in yourself as a CEO yet. It’s OK. It’s natural. But you need to be confident enough to lead the team and make everyone believe. At least 95%+ confident you can build something great.
IT World
DECEMBER 23, 2021
Apple’s iCloud Private Relay service gives users privacy, security, and convenience. It is best seen as a limited form of virtual private network (VPN) that protects a user’s Safari browsing activity from prying eyes. But, is it compatible with your enterprise’s existing VPN systems ? (TL;DR: Yes).
Sales Hacker
DECEMBER 20, 2021
COVID-19 was a sink or swim moment for many companies. The choices were simple: dive headlong into a decade’s worth of digital transformation , or go out of business. As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Today, not much has changed.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Baremetrics
DECEMBER 20, 2021
Websites have been around for so long now that it seems we’ve started taking them for granted. However, they are still a starting point for a lot of customers online. From giving the business more authority to creating sales funnels, you can miss out on many opportunities to connect with your audience if they’re walking away with a bad user experience after visiting your website.
SaaStr
DECEMBER 24, 2021
Q: How much should an entrepreneur worry about competition in an early-stage startup? You are going to obsess about competition. You won’t be able to help it. And mostly it’s healthy. But one thing we’ve all learned is we worry just a bit too much — and the wrong way. It’s so easy to obsess about competition. They are all over Twitter, in every deal, every discussion with the sales team.
IT World
DECEMBER 21, 2021
Ah, the holidays. No matter what style of winter celebration you prefer (I'm a Festivus man myself), late December is a fine time for kicking back and regrouping for the coming year. That means it's also a fine time for contemplating that crazy little computer in your pocket and the steps you can take to make it even more powerful — because guess what?
Totango
DECEMBER 23, 2021
In a recent poll, we asked customer success professionals to rank their top year-end challenge. Not surprisingly, the number one answer was burnout. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. But add to that a lingering global pandemic and crushing labor and supply shortages, and you’ve got a recipe for disaster. .
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Nimble - Sales
DECEMBER 23, 2021
Our team recently released an exciting new productivity feature called Nimble Workflows that helps teams track the repeatable contact-related business processes they need to manage to grow their business. Following the launch, many of our Nimble customers expressed how much they love Workflows and shared ideas to make them even better by adding Prospector into […].
SaaStr
DECEMBER 19, 2021
Top Blog Posts This Week: 12 Things You’ll Look Back On in SaaS … And Regret. 5 Interesting Learnings from Samsara at $500,000,000 in ARR. The Average SaaS CEO is 43 at IPO. In 2021, We Minted 46 Unicorns a Month. Even With Just “Pretty Good Growth”, You Can Build a Unicorn After $10m ARR. Top Video This Week: 1. Shifting to the Next Gear: Proven Strategies to Accelerate Growth with Intercom CEO Karen Peacock. 2. 3 Secrets CROs Need to Know Before Going to Market with Tal
IT World
DECEMBER 20, 2021
If you’re a Windows user tracking various tech and security websites, you’ve probably read about the Log4j2 vulnerability that’s taken the internet by storm, literally and figuratively. While large firms have application developers that know what code they’ve used — and thus authoritatively know where their firm may be vulnerable — what if you are a smaller company without such resources?
ChurnZero
DECEMBER 20, 2021
Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. But we know it’s not likely that you were able to catch it all as its been a whirlwind of a year. So instead of living with FOMO, we’re bringing you a recap of the top webinars you all enjoyed the most from us this year.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Baremetrics
DECEMBER 20, 2021
Every founder dreams of devising a million dollar idea. An idea that has the potential to change the whole SaaS playing field. Not just a new product; the start of a whole new product category. What is a product category, and how do you recognize whether your great idea promises to become a new class of its own? The journeys of developing a product and developing a product category usually start from a similar place.
SaaStr
DECEMBER 24, 2021
As 2021 winds down, we wanted to give a BIG Thank You to everyone in the SaaStr community. 2021 was a huge year for us, a big rebound after SaaStr Annual 2020 was the first major tech event that Covid shut down in March ‘20. It took a while to dig out of that hole, but we came out much stronger. A few stats: In 2021, we had 5 major digital events (SaaStr University, SaaStr Build, SaaStr Money, Annual Digital Day, and SaaStr Scale) with over 100,000 attendees.
IT World
DECEMBER 21, 2021
I was talking to an old friend who was leaving tech journalism behind for a startup tech firm. Yay him! So, I asked what he’d be doing there first. “Building a custom content management system (CMS),” he told me. I then blurted out the first question that sprang to mind: “Why!?” I mean, seriously, do you how many CMSes there are? By my count, there are well over 100.
SaaSOptics
DECEMBER 20, 2021
Everything You Need to Know About SaaS Sales Forecasting Methods. Forecasting is an essential practice for growing businesses, especially considering the lightning-fast speed at which technology and the internet continue to change. Skillful forecasting can keep your company nimble, helping you maneuver around sudden market changes, seasonal shifts, competitor challenges, and other obstacles.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
DECEMBER 20, 2021
In the final episode of the Sales Hacker Podcast for 2021, Sam Jacobs digs into the “mailbag” of great questions found in the Sales Hacker Community. Join us for holiday cheer and some great new ways to look at how you can excel at sales in 2022. powered by Sounder. Subscribe to the Sales Hacker Podcast. Apple. Spotify. Google. Stitcher. What You’ll Learn.
SaaStr
DECEMBER 20, 2021
The work environment as we know it has changed drastically in the past two years. With some companies shifting to remote permanently while others make the push back to the office, it’s impossible to ignore the impact lockdown and remote work have made on the way we work, the products we use, and the expectations we set. Tamar Yehoshua, CPO at Slack, Anu Bharadwaj, COO at Atlassian, and Varun Parmar, CPO at Miro joined SaaStr to talk about how these changes have impacted their companies and enter
IT World
DECEMBER 23, 2021
Tech gear is a perennially popular holiday gift. If you're the proud owner of a new phone, tablet, computer or other device — or you provide tech support for family and friends with new devices — we're here to help. Check out and share these stories, which can help you get the most out of a new Android or iOS device, Chromebook, Mac, or Windows PC. Android devices.
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