Sat.Dec 18, 2021 - Fri.Dec 24, 2021

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Why Outsourcing Sales Development Representatives (SDRs) is the Right Decision for Your Business

Predictable Revenue

Sales coaching is focused training that maximizes your team’s potential. What if each member of your sales team improved by just 5% after receiving some coaching? It can help you unlock a substantial amount of revenue. The post Why Outsourcing Sales Development Representatives (SDRs) is the Right Decision for Your Business appeared first on Predictable Revenue.

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6 Essential Messages for Customer Success Manager Automation

Totango

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Here we’ll look at the concept of milestone messaging and how it applies to key stages in your customer lifecycle.

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The Great Resignation: Why workers quit (and how companies can respond)

IT World

By now, what at first was seen as a workforce blip has become a real trend: workers are quitting their jobs in droves. In October, 4.1 million workers quit their jobs. that was down from a record 4.4 million who left the workforce the month before and 4.3 million in August. But it was still higher than any month through July of this year, according to US Bureau of Labor Statistics data.

Trends 116
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Dear SaaStr: How Can I Develop Confidence as a Startup CEO?

SaaStr

Q: Dear SaaStr: How Can I Develop Confidence as a Startup CEO? We’ve all been there in the early days — and even beyond. You can have 1000% conviction in your start-up but still not be 100% confident in yourself as a CEO yet. It’s OK. It’s natural. But you need to be confident enough to lead the team and make everyone believe. At least 95%+ confident you can build something great.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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2021 on Inside Intercom

Intercom, Inc.

Another year draws to a close, and there won’t be many people sorry to leave this one behind us. From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. It has often felt like a year we’d rather forget, even if it turns out to be a year we’ll long remember. And yet, here at Intercom, we have been determined to make the most of these difficult times.

More Trending

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The big ideas that fintech will tackle in 2022

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. In 2021, financial services continued to have its moment – fintech fundraising surpassed all years prior; it was a banner … The post The big ideas that fintech will tackle in 2022 appeared first on Andreessen Horowitz.

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Top 10 SaaStr Videos of 2021: Gorgias, Shopify, PagerDuty, and More!

SaaStr

With four digital events plus SaaStr Annual, we have 100+ videos just from 2021 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. Here are the Top 10. 10. A Deeper Dive on How to Collaborate, Manage, and Work with Developers with Twilio’s CEO Jeff Lawson and SaaStr’s Jason Lemkin. 9. 3 CEO Lessons in Scaling Enterprise CX with HubSpot’s CEO and firs

Cloud 272
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2021 in conversation: Learnings from the podcast

Intercom, Inc.

We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

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How to Create Inclusive Content for Everyone

Neil Patel

The last thing you’d ever want to do is exclude a person or group of people through your marketing. Yet many marketers and writers have made this mistake. Divisive and exclusive words and phrases have become so baked into our language that many of us don’t realize when we use them or the harm they cause. In this article, I’ll explain what inclusive content really means, why you need to be creating it, and how to do it in a meaningful way.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Privacy-centric DuckDuckGo to release Mac desktop browser

IT World

Popular, privacy-centered search engine DuckDuckGo plans to launch a desktop browser for macOS laptops and desktops. The browser is designed from the ground up to maintain privacy; that means it will not collect information about users and will not install cookies or tracking codes on devices. The company also claims it can block “hidden trackers” before they load.

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5+ Reasons to Worry Less About the Competition

SaaStr

Q: How much should an entrepreneur worry about competition in an early-stage startup? You are going to obsess about competition. You won’t be able to help it. And mostly it’s healthy. But one thing we’ve all learned is we worry just a bit too much — and the wrong way. It’s so easy to obsess about competition. They are all over Twitter, in every deal, every discussion with the sales team.

Cloud 241
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Five Warning Signs Your Customer Success Team is Burnt Out

Totango

In a recent poll, we asked customer success professionals to rank their top year-end challenge. Not surprisingly, the number one answer was burnout. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. But add to that a lingering global pandemic and crushing labor and supply shortages, and you’ve got a recipe for disaster. .

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How to verify that your website is user friendly

Baremetrics

Websites have been around for so long now that it seems we’ve started taking them for granted. However, they are still a starting point for a lot of customers online. From giving the business more authority to creating sales funnels, you can miss out on many opportunities to connect with your audience if they’re walking away with a bad user experience after visiting your website.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How Apple's iCloud Private Relay supports enterprise VPN

IT World

Apple’s iCloud Private Relay service gives users privacy, security, and convenience. It is best seen as a limited form of virtual private network (VPN) that protects a user’s Safari browsing activity from prying eyes. But, is it compatible with your enterprise’s existing VPN systems ? (TL;DR: Yes).

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SaaStr Wrapped: A Year in Review

SaaStr

As 2021 winds down, we wanted to give a BIG Thank You to everyone in the SaaStr community. 2021 was a huge year for us, a big rebound after SaaStr Annual 2020 was the first major tech event that Covid shut down in March ‘20. It took a while to dig out of that hole, but we came out much stronger. A few stats: In 2021, we had 5 major digital events (SaaStr University, SaaStr Build, SaaStr Money, Annual Digital Day, and SaaStr Scale) with over 100,000 attendees.

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How to Maximize Your Customer Training Investment

Sales Hacker

COVID-19 was a sink or swim moment for many companies. The choices were simple: dive headlong into a decade’s worth of digital transformation , or go out of business. As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Today, not much has changed.

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Nimble Adds Prospector to Workflows Enabling Quick Access to Contact Details

Nimble - Sales

Our team recently released an exciting new productivity feature called Nimble Workflows that helps teams track the repeatable contact-related business processes they need to manage to grow their business. Following the launch, many of our Nimble customers expressed how much they love Workflows and shared ideas to make them even better by adding Prospector into […].

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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12 Android tips you shouldn't miss from 2021

IT World

Ah, the holidays. No matter what style of winter celebration you prefer (I'm a Festivus man myself), late December is a fine time for kicking back and regrouping for the coming year. That means it's also a fine time for contemplating that crazy little computer in your pocket and the steps you can take to make it even more powerful — because guess what?

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How Product Leaders are Building the Future of Enterprise Software with Atlassian COO, Slack CPO & Miro CPO (Video)

SaaStr

The work environment as we know it has changed drastically in the past two years. With some companies shifting to remote permanently while others make the push back to the office, it’s impossible to ignore the impact lockdown and remote work have made on the way we work, the products we use, and the expectations we set. Tamar Yehoshua, CPO at Slack, Anu Bharadwaj, COO at Atlassian, and Varun Parmar, CPO at Miro joined SaaStr to talk about how these changes have impacted their companies and enter

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Top 5 ChurnZero Webinars from 2021 to Watch and Share

ChurnZero

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. But we know it’s not likely that you were able to catch it all as its been a whirlwind of a year. So instead of living with FOMO, we’re bringing you a recap of the top webinars you all enjoyed the most from us this year.

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Product vs. Product Category: The Challenges of Developing “The Next Big Thing” as a SaaS Start-Up

Baremetrics

Every founder dreams of devising a million dollar idea. An idea that has the potential to change the whole SaaS playing field. Not just a new product; the start of a whole new product category. What is a product category, and how do you recognize whether your great idea promises to become a new class of its own? The journeys of developing a product and developing a product category usually start from a similar place.

Scale 96
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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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What’s all the fuss with Log4j2?

IT World

If you’re a Windows user tracking various tech and security websites, you’ve probably read about the Log4j2 vulnerability that’s taken the internet by storm, literally and figuratively. While large firms have application developers that know what code they’ve used — and thus authoritatively know where their firm may be vulnerable — what if you are a smaller company without such resources?

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Everything You Need to Know About SaaS Sales Forecasting Methods

SaaSOptics

Everything You Need to Know About SaaS Sales Forecasting Methods. Forecasting is an essential practice for growing businesses, especially considering the lightning-fast speed at which technology and the internet continue to change. Skillful forecasting can keep your company nimble, helping you maneuver around sudden market changes, seasonal shifts, competitor challenges, and other obstacles.

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What Is Social Media Marketing — And How To Make Most Of It

Trujay

‘Tis the season for social media marketing, but do you know what that means exactly? Social media marketing is a digital strategy that involves communicating with the audience on various social media and turning them into leads. There are different ways to reach the audience and showcase your products. Social media marketing generally works […].

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The Holiday Mailbag: Your Community Questions Answered

Sales Hacker

In the final episode of the Sales Hacker Podcast for 2021, Sam Jacobs digs into the “mailbag” of great questions found in the Sales Hacker Community. Join us for holiday cheer and some great new ways to look at how you can excel at sales in 2022. powered by Sounder. Subscribe to the Sales Hacker Podcast. Apple. Spotify. Google. Stitcher. What You’ll Learn.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Don’t waste time reinventing the software wheel

IT World

I was talking to an old friend who was leaving tech journalism behind for a startup tech firm. Yay him! So, I asked what he’d be doing there first. “Building a custom content management system (CMS),” he told me. I then blurted out the first question that sprang to mind: “Why!?” I mean, seriously, do you how many CMSes there are? By my count, there are well over 100.

Software 103
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6 Simple Background Examples to Use on Your Landing Page

Unbounce

Back in the 1990s, you had two options for website backgrounds: a solid color or a repeating image. As a result, you’d see websites like this beauty : Image courtesy of UXPin. Unless you’re doing a weird bit, you don’t want your landing page to look like this. That’s because the background’s so busy, you feel overwhelmed… among other reasons. Fortunately, today you have better tools to create simple backgrounds that manage to be aesthetically pleasing without distracting from the rest of your la

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Five Secrets to Onboarding New SaaS System Integrations

Trujay

So you have come to the point where you are negotiating with your chosen SaaS vendor for the newest cloud application for your company. Unfortunately for first-timers, this process usually ends up being full of surprises. The fact is that there are many essential needs (that aren’t always obvious) that you should consider when you […]. The post Five Secrets to Onboarding New SaaS System Integrations appeared first on Trujay: Migration & Integration Solutions.