SaaStr

NOVEMBER 18, 2020

Second-timers know the playbook and can execute against it faster. But often times, they also have a bit of healthy skepticism, a bit of baggage, from the last time. First-timers often know very little, but are baggage free. That can be very powerful. I’ve had a chance to watch a whole cohort of SaaS first-time founders go from $1m to $10m ARR in 5 quarters or less (more on that here ) and just been awestruck by how much better than me they are as founders, and how much better they̵

Sales Hiring 363

Sales Hiring Scale SaaS Enterprise 363

Chargebee

NOVEMBER 20, 2020

From funnel to the flywheel, is there one best trick to scaling your product in SaaS?

Scaling 122

Scaling SaaS 122

Nimble - Sales

NOVEMBER 17, 2020

Do you dream about turning your tiny SaaS business into a mega-brand? I hate to burst your bubble, but you need funds to do that – funds that come from sales. But, increasing sales is not an easy task, especially for SaaS brands. Why so? SaaS sales reps face two main hurdles, according to a […]. The post 4 Hacks for SaaS Businesses: How to Boost Your Sales appeared first on Nimble Blog.

Business 141

Business Sales SaaS Branding 141

Tom Tunguz

NOVEMBER 19, 2020

Despite the economic backdrop, startups continue to plow ahead. One of the biggest changes in the last year in the US is the Fed’s stated low interest rate policy for the next three years. What impact are we seeing in the market? Theory says lower interest rates means investors should shift from less risky to more risky assets to find the same level of return.

Venture Capital 352

Venture Capital Government Pricing Investment 352

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

NOVEMBER 19, 2020

IME, rough order to make hires in: VPM: $0.2m ARR VPS: $1-$1.5m ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. More here: [link]. — Jason BeKind Lemkin (@jasonlk) July 21, 2019. The other day I was meeting with a great CEO who had raised a modest seed round. Enough to invest, but not enough to go crazy with. He’d found several good First VP candidates, in particular, a strong first head of marketing and a strong first head of product.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

Predictable Revenue

NOVEMBER 17, 2020

How can you benefit from productivity, efficiency, or effectiveness? Do the three terms stand for the same thing? You'll find the answers here. The post Productivity vs. Efficiency vs. Effectiveness: Which One Does Your Sales Team Need? appeared first on Predictable Revenue.

Sales 241

Sales Revenue 241

Intercom, Inc.

NOVEMBER 18, 2020

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

SaaStr

NOVEMBER 19, 2020

Shopify has grown so quickly, it’s tough to even comprehend. From A $1.6B run rate a year ago to $3.2B today. Wow. Zoom is the most obvious “Covid Beneficiary”, but Shopify in many ways isn’t far behind: Ok the issues marching to $4b in ARR are a bit removed from what most founders experience. But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech e

Payments 363

Payments Merchant Services Payment Solutions Scale 363

The Daily Egg

NOVEMBER 17, 2020

Imagine you had the secret to paying only $100 on your taxes every year (regardless of income), and you have been exploiting this loophole for years. And you think “I could make a lot of money if I taught people how to do this” (until the IRS catches wind of it, that is). So you […]. The post Best Training Software appeared first on The Daily Egg.

Software Review 333

Software Review Software 333

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Payment Solutions

Predictable Revenue

NOVEMBER 19, 2020

Michael Lagoni, co-founder and CEO of Stackline, shares his insight about how to make sure you’re building the right product or service. The post What’s Next? How to Predict What’s Around The Corner in The Fast-Paced, Ever-Changing, Tech Industry appeared first on Predictable Revenue.

Revenue 200

Revenue 200

Intercom, Inc.

NOVEMBER 18, 2020

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.

Customer Support 223

Customer Support Trends Scale Scaling 223

SaaStr

NOVEMBER 16, 2020

So I know you’re gearing up for a big year end push now, and that you’ll crush it next quarter. More on why the great sales teams almost always end Q4 strong here. But SaaS is a journey. 7-10 years to get anywhere good. And another 7-10 after that to get to the iconic level. Along the way, you are going to miss a quarter. Or 3. Or 5.

Scale 344

Scale Forecasting Revenue Consulting 344

The Daily Egg

NOVEMBER 16, 2020

Have you ever thought about what happens between the time someone swipes their card and when the funds make it into your account? There are a lot of moving parts working together to make it seem instantaneous. But in reality, it’s not. It’s a complex process most people never think twice about. And the good […]. The post Best Merchant Services appeared first on The Daily Egg.

Merchant Services 285

Merchant Services 285

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Tom Tunguz

NOVEMBER 15, 2020

“More activity means more business. Don’t overthink it, just act…The target is dozens of net new interactions per week, building many shallow relationships. They aren’t fake, just shallow.” I have found this to be true. I like to think about it like Brownian motion: jiggle more atoms by talking to more people and there’ll be more activity all around you.

Business 195

Business Sales Software Management 195

Intercom, Inc.

NOVEMBER 17, 2020

At Intercom, we are highly focused on delivering products that actually solve problems for customers. That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. That’s why we aim to build “boring” software and why we’re committed to running less software , choosing to build on standard technologies and outsource the undifferentiated heavy lifting.

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151

SaaStr

NOVEMBER 20, 2020

IMHO and experience, most SaaS CEOs/founders aren’t Killers. They can’t be. They’re Builders. In fact, the two jobs of a founder/CEO are antithetically opposed to zero-sum and attack thinking. First, at a strategic level, the founder/CEO has to see the future, a positive future, that is 100x bigger than today. Focused on putting the internal pieces together it takes to get there.

SaaS 342

SaaS Scale Healthcare SMB 342

The Daily Egg

NOVEMBER 19, 2020

Your mind is full of great ideas and you know what you need to do to take your business to the next level. The only problem? You and your team struggle to get things done. If that’s you, a task management tool can be a real life-saver. By using the best task management software, you […]. The post Best Task Management Software appeared first on The Daily Egg.

Software Review 248

Software Review Software Management Business 248

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Tom Tunguz

NOVEMBER 16, 2020

On Thursday, December 3rd at 11 AM PT, Redpoint Office Hours will welcome Linda Tong. Linda has lived an incredible path through startupland from Google, to startups, to the NFL, to AppDynamics. In some of our recent conversations, Linda has taught me about the differences in managing companies at radically different scales. Let me tell you a bit more about Linda’s history.

Management 184

Management Mobile Startup Scaling 184

Unbounce

NOVEMBER 18, 2020

Huddle up, marketers! Action star Arnold Schwarzenegger has a piece of advice for you. (If you’re not reading this in his voice, you’re doing it wrong.). The day is 24 hours. 6 hours we sleep, so you have left 18 hours. So don’t ever give me this thing, “I’m working 12 hours so I don’t have time to exercise and to work out.” Ugh.

Software Review 145

Software Review Technical Review Social Media Systems Review 145

SaaStr

NOVEMBER 15, 2020

The lure of freemium (like The Force) is strong. No headaches. Customers try and buy all on their own. Like magic. And. No salespeople. Well, that can work. For a while. Maybe even forever, if you don’t want to build something really big. But to Go Big, almost everyone in SaaS at least eventually adds a sales team. Yes, Twilio started off as self-service.

Scale 342

Scale Sales Hiring Sales Headcount 342

The Daily Egg

NOVEMBER 18, 2020

So you have started your business, your lifelong dream… congratulations! Now it’s time to get to work and make it stand out like a person holding an umbrella on a sunny day. But how do you do that? How can you make your clients believe you’ve been doing business for years, instead of coming off […]. The post Best Virtual Office Services appeared first on The Daily Egg.

Business 236

Business 236

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Neil Patel

NOVEMBER 17, 2020

You may have noticed some small changes to Ubersuggest recently, but now it is time for another major release. In the last few months, you have seen the application get faster, we are slowly (but surely) working on increasing data quality, and we have even made multiple updates to our Chrome Extension. But today, we are announcing a new feature that will make finding lucrative keywords even easier.

Advertising 145

Advertising Metrics Data Sales 145

Andreessen Horowitz

NOVEMBER 17, 2020

What makes NBA player (and back-to-back MVP) Giannis Antetokounmpo a bona fide superstar? And what would you look for in the numbers to spot the next Giannis? In fact, just as in tech companies, many sports franchises are trying to … The post Using NBA Metrics to Scout Superstar Startups appeared first on Andreessen Horowitz.

Metrics 145

Metrics Startup Marketing 145

SaaStr

NOVEMBER 17, 2020

If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. Never, ever quit then. Even if you have no money. Even if the team isn't sure. Even if the competition is fierce. Even if they say it's too hard. — Jason BeKind Lemkin (@jasonlk) November 17, 2020. One of the tough things in SaaS, a downside of the fact that it compounds , is that you’re always running on the Habitral.

SaaS 334

SaaS Churn Engineering Sales 334

Nimble - Sales

NOVEMBER 19, 2020

2020 has also been a year of many changes in the sales industry. Salespeople have been facing new challenges, such as transitioning to selling completely online. In this article, we will take a closer look at what sales teams and sales managers can do to improve their individual and team sales performance. We asked 27 […]. The post Tips from 27 Industry Experts Proven to Improve Sales Performance appeared first on Nimble Blog.

Sales 134

Sales Management 134

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Payments

Neil Patel

NOVEMBER 19, 2020

Do terms like “AI” and “machine learning” make you think of robots and science fiction? These technologies are being used everywhere, and the age of AI is already in full swing. AI and technology offer a solution to inefficiency. Deloitte has shown that 83 percent of early adopters of AI and cognitive technologies achieved either “moderate” or “substantial” benefits.

Artificial Intelligence 145

Artificial Intelligence AI Search Marketing AI 145

Andreessen Horowitz

NOVEMBER 16, 2020

True cloud-native games —those exclusive to and solely playable within the cloud—are poised to revolutionize gameplay and unlock new avenues of hyper-personalized storytelling and socializing. It’s a vision that, though steadily advancing, is still in its early stages. Just one … The post a16z Podcast: Cloud Gaming: The Progress and the Mind-Bending Promise appeared first on Andreessen Horowitz.

Cloud 145

Cloud Mobile 145

SaaStr

NOVEMBER 17, 2020

Q: Why do customers hate salespeople? Disalignment. A truly great salesperson is a resource. They help you : They educate you on the product. They honestly answer your questions. They address your concerns , seemingly patiently. They help you pilot / test the product first, in a way that drives things forward without too much pressure. They push the learn, buy, deploy process along , but don’t pressure you to buy if you aren’t ready.

Education 312

Education Enterprise Pricing Sales 312