5 Top Customer Success Talks at SaaStr Annual 2021
SaaStr
OCTOBER 12, 2021
Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 upsell + expansion CAC vs $1.67 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). Net revenue retention rate is very predictive of your overall valuation (per Gainsight + Bessemer Venture Partners ). .
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