SaaStr
JULY 21, 2021
Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. These points are so interesting I thought I’d add a few thoughts on to them. 7 takeaways: 1. Many have NRR as a top-level company metric. I love having NRR be the #1 metric for Customer Success.
Trujay
JULY 22, 2021
Want your business to make more money? Focus on your marketing. Image Source: Unsplash Marketers appeal to a customer regardless of age, ethnicity, or socioeconomic status. But marketers have to reflect that diversity. The online buying process is similar to a life cycle and thus enters one of the most beneficial […]. The post Marketing Stacks That Work: Why One Tool Isn’t Enough appeared first on Trujay: Migration & Integration Solutions.
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Baremetrics
JULY 20, 2021
If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot. From ranking for over 34,000 keywords to running its own knowledge base (i.e., HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one. Anyone in tech can tell you, the SaaS industry is growing at an insane rate. With over 21,000 SaaS companies in the market, the growth is projected to continue by the end of 2021, reaching $157 billion.
The Daily Egg
JULY 22, 2021
After thoroughly investigating the world of fleet maintenance software, we concluded that Fleetio is the best choice for most people. This software cuts out manual data entry, uses reporting and analysis tools to give managers helpful insights, has a simple look and feel, and connects fleets through desktop and mobile devices. The Best Fleet Maintenance […].
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
JULY 22, 2021
Q: Dear SaaStr: What Percent of My Revenue Should Come from Referrals and Word of Mouth? Ultimately, almost all software companies end up getting 20-50% or so of their new customers from their existing customers once they hit scale. Sometimes even more. From referrals. From brand. From word-of-mouth. Bill.com at IPO saw 50% of its new customers coming from word-of-mouth and second-time buyers.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Tom Tunguz
JULY 19, 2021
One of the most exciting trends in data, during this Decade of Data, is the evolution of the open ecosystem. Around the new Cloud Data Lakes an ecosystem is blossoming, bursting with new concepts for the future of data. The third Subsurface conference takes place this week, July 21-22, to delve into some of these topics. Here are some of the highlights: Zhamak Dehghani invented the concept of the Data Mesh.
The Daily Egg
JULY 20, 2021
Google Voice is a solid call service option if you’re strapped for resources and/or looking for basic VoIP services. Its app is extremely simple to navigate and you can personalize it to forward calls and keep spam away. It’s free for personal use but it charges if you get it for business use. Overall, Google […]. The post Google Voice Alternatives appeared first on The Daily Egg.
SaaStr
JULY 22, 2021
Avalara is a leading public SaaS company we probably should all know more about. Avalara manages a big problem — tax and related compliance automation. Its roots are in SMEs sold directly, a market a lot of us attack as well. It’s in many ways the hardest way to do it (direct sales to SMEs), but like HubSpot, Avalara has made it work well.
Predictable Revenue
JULY 21, 2021
Erol Toker and Rachel Haley explain why RevOps is important, how its evolution is reminiscent of the dot com boom, common mistakes leaders make when building out the RevOps function, and more! The post Building a RevOps structure to increase revenue and customer LTV appeared first on Predictable Revenue.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Will Sparks, Recruiter at our San Francisco office. Will joined us in 2019 and has been hiring top talent ever since. We chatted to him about why he chose Intercom, his new puppy, and how he paved his own way into his career. .
The Daily Egg
JULY 19, 2021
Best WordPress Calendar Plugins Compared WordPress calendar plugins help to list bookings, appointments, and other events on your site. We spent seven days reviewing over 30 WordPress plugins to determine the best of the best. We concluded that Booking Calendar is the best for most people due to its adaptability, ease of use, and customization […].
SaaStr
JULY 21, 2021
Secrets to a solid interview: 1/ Interview your heroes 2/ Do an hour of research 3/ Write out 5 great questions + 5 back-up questions 4/ Listen, and ask +1 follow-up question on the great responses 5/ Share questions ahead of time. Most will read them, some will add good ideas. — Jason BeKind Lemkin (@jasonlk) July 18, 2021. The other day on Twitter a CEO asked who they should emulate as an interviewer for their new podcast.
Predictable Revenue
JULY 23, 2021
Rajiv Nathan, Founder at Startup Hypeman, talks about his top strategies to nail sales pitches and make potential prospects' heads turn. The post How To Not Suck At Your Elevator Pitch appeared first on Predictable Revenue.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
JULY 21, 2021
The COVID-19 pandemic forced a sudden shift to remote working in one of the largest global experiments in the history of work. As parts of the world reopen, the experiment moves to its next phase – adjusting to a post-pandemic reality in which remote and in-office work are no longer “either/or” alternatives. . The transition to remote work proved employees’ adaptability – now the looming return to the office offers companies another chance to embrace the unknown.
The Daily Egg
JULY 21, 2021
A quality membership plugin for WordPress can help you to refine your site’s performance and monetize your site, but that plugin needs to be the right fit for your site to be effective. To choose the best plugins, we used certain criteria and carefully reviewed the most popular plugins and their overall performance. Our top […]. The post Best Membership Plugins for WordPress Compared appeared first on The Daily Egg.
SaaStr
JULY 18, 2021
This last week was full of new SaaStr video content after the incredible digital SaaStr Money sessions with the CEOs and CXOs of Chime, Square, Adyen, Plaid, Marqeta and so much more! Catch up on those sessions here! Now on the Top 10 for the week! #1. Bottoms Up vs. Top Down Selling in the Enterprise with ThoughtSpot’s CEO. A classic session from SaaStr Enterprise 2021 on when top-down selling works vs. bottoms up.
Unbounce
JULY 22, 2021
Whoever said, “life is a journey, not a destination,” clearly wasn’t a time-strapped marketer trying to dig themselves out from under a mountain of tasks by the end of the day. (The quote is often attributed to the 18th-century poet and philosopher Ralph Waldo Emerson. Hmm, yeah, not exactly someone with conversion rates top of mind.). When it comes to building landing pages, you’re not doing it for the journey, are you?
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, passions, experiences, and hopes for the future. Meet Marianne Quiray, Mid-Market Account Executive at our San Francisco office. Marianne joined us in 2017 as a Sales Development Representative. She’s since been promoted twice and won several awards , including #2 Account Executive Globally and #1 Account Executive in NAMER.
The Daily Egg
JULY 17, 2021
After thoroughly searching the internet for the best options available, we have concluded that Jobber has the best HVAC software for most people. Jobber has an effective CRM tool, an intuitive mobile app, and ample quoting features that most HVAC businesses will find extremely useful. The Best HVAC Software for Most With Jobber, technicians can […].
SaaStr
JULY 20, 2021
That’s a wrap on SaaStr Money 2021 ! Here’s what you missed: Ringing the Bell on Competition with Chime’s CEO. Chris Britt, CEO @ Chime & Satya Patel, Partner @ Homebrew. Chime wasn’t the first digital bank, but it has become the largest one in the United States. Come hear from Chris Britt, co-founder, and CEO, about Chime’s journey in a highly competitive market and what it took to win.
Neil Patel
JULY 20, 2021
What are your goals with email marketing? If you’re going to achieve those goals and see a return on investment, then chances are you’re not going to be able to do it without some level of automated email marketing. What Is Automated Email Marketing? Automated email marketing is a series of emails you automatically send to your prospects or customers.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering.
The Daily Egg
JULY 23, 2021
Taking a creative writing course will help you to become a better writer. It will teach you how to tell a story, write descriptively, and produce publication-worthy work. The best creative writing courses offer a robust curriculum, include assessments to measure your progress, and are taught by industry experts. We spent dozens of hours comparing […].
SaaStr
JULY 17, 2021
Q: As a co-founder of a startup, how do you know it’s time to quit? You don’t. Why? Because 50% or more of the time, you’re not seeing things 100% clearly — because you are tried. And when you’re tired, you don’t always make the right decisions. Before you quit: Talk to 2–3 mentors you trust. Folks that have walked a mile in your shoes — but also gone further as well.
Andreessen Horowitz
JULY 19, 2021
Since we raised the first a16z Growth Fund in 2019, our aim remains to partner with founders of companies in large markets, with ambitions to become global leaders, and arm them with resources and access to a16z networks to help … The post Bob Swan appeared first on Andreessen Horowitz.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Neil Patel
JULY 21, 2021
Having good social media profiles can get you more exposure online, help you connect with your fans or customers, and improve your online reputation. Unless you have a major site associated with your name (like NeilPatel.com ), your social media profiles are usually the first results Google shows when someone searches for you. Start thinking of each social media profile you create as a landing page for your personal brand.
The Daily Egg
JULY 18, 2021
An SEO plugin for WordPress can run the gamut from offering basic SEO suggestions to providing a full-fledged analysis of what you could be doing better. We spent dozens of hours testing SEO plugins on WordPress sites, comparing features like analytics, keyword research capabilities, and interface simplicity, to determine the best options. AIOSEO is the […].
SaaStr
JULY 20, 2021
In the run up to 2021 SaaStr Annual , Expensify CEO David Barrett is rejoining us as a top speaker from Annuals part. At ’21 Annual, Dave gave us one of the most popular sessions of the year on managing your Board of Directors. . A great one to look back on: ———-. If you want to know about dynamics between members on your board and how to get through the “valley of death,” aka getting from 0 to $1 million in ARR, then you should hear what David Barrett, CEO of Expensify
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