Sat.May 06, 2023 - Fri.May 12, 2023

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Don't replace your people with ChatGPT or other AI services

IT World

Goldman Sachs predicts generative A.I. will replace 300 million full-time jobs because it can "generate content that is indistinguishable from human-created output." Meanwhile, IBM CEO Arvind Krishna has paused hiring because A.I. chatbots could replace 7,800 workers.

ChatGPT 145
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Enterprise Startups: Advice on Hiring, Firing, Scaling, and Selling

Andreessen Horowitz

A16z recently brought together a group of early-stage CEOs to talk shop and learn from their peers who have successfully navigated the journey from scrappy startup into large growth-stage or even public companies. The event featured a series of interviews … The post Enterprise Startups: Advice on Hiring, Firing, Scaling, and Selling appeared first on Andreessen Horowitz.

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Cold Calling Script Examples: 5 Samples to Help You Close Deals

Teamgate

Cold calling can be a cruel job. Constant rejection and stress wear down even the strongest minded sales reps. Not only it hits our physical and mental health, with around 77% of people experiencing physical symptoms caused by stress and 73% regularly suffering from psychological symptoms induced by stress, it also curtails productivity by 10%.

Sales 98
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7 Lessons from Jay Acunzo for Creators and Marketers

Buffer Resources

Jay Acunzo has been creating content on the Internet for a long time. His journey on social media began when, as a sports journalist in 2005, he started a blog while interning and writing for a student paper. When he moved into marketing, his sports blog called “Blog, Don’t Lie” (named after the infamous quote by NBA player Rasheed Wallace) shifted focus to writing about sports writing.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Fly the Aircraft First: The Potentially Paralyzing Effects of Fundraising

Kellblog

Startup CEOs can learn an important lesson from pilots. Specifically, to always fly the aircraft first. Sounds obvious, like maybe you shouldn’t need to remind pilots to do this, but here’s what they teach them and why: From the earliest days of flight training, pilots are taught an important set of priorities that should follow them through their entire flying career: Aviate, Navigate, and Communicate.

New CTO 106

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Dear SaaStr: What Is The Highest Position in a Venture Capital Firm?

SaaStr

Dear SaaStr: What is the Highest Position in a Venture Capital Firm? The “Managing General Partner” or “Managing Director” or a similar title. In tiny VC firms, 2 partners may truly be equal and both run the place. But almost all firms that are a tiny bit bigger have different types of partners. At the bottom are often plain old “Partners” which nowadays, generally have no role in true management.

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Don’t Call, Just Text: How to Sell to Millennial Buyers

Sales Hacker

6 in 10 of today’s tech buyers are millennials, and they hold the largest number of decision-making roles in corporate buying. If you haven’t already learned how to sell to millennial buyers, it’s past time to get caught up. Millennials are the first generation to grow up with computers and internet access, and their habits are shaped accordingly.

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Unleashing the Benefits of CRM Over Spreadsheets

Teamgate

In this article, we delve into the transformative benefits of switching from traditional spreadsheets to dynamic Customer Relationship Management (CRM) systems in modern businesses. Learn why CRM systems are outpacing spreadsheets as indispensable tools in today’s data-driven business environment.

Data 52
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20 Top SaaS Affiliate Programs for 2023

CloseSaaS

SaaS affiliate programs pay some of the best commissions, but they aren’t all created equal. Discover the best-of-year programs—and how they work.

SaaS 52
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Fundraising By VC Firms Themselves Is At a 10 Year Low. What That Means.

SaaStr

So when I was a founder, I didn’t pay much attention to how VC funds themselves worked. I just pitched them. But fast forward to today, and there is an incredible amount of information about how the industry actually works, and we put a bunch of the best stuff on SaaStr itself. Most important today is for founders to know (1) how active the venture markets are, at each stage and (2) how healthy venture is overall.

Startup 362
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Tinkering with LLMs

Tom Tunguz

I’ve been tinkering with LLMs. First, I created a chatbot using all my blog posts. Then I created a model to produce blog entries based on my writing. As I went through this process, I asked myself some questions along the way : Does the ML model ingest my posts & keep them? What if I’d like to remove them from the logs or training set or output for others?

ChatGPT 208
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Confluence Alternatives

The Daily Egg

Requirements management software helps you document your business processes and collect everything your organization may need to access in one place. Confluence. The post Confluence Alternatives appeared first on The Daily Egg.

Software 200
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It’s Time to Build For America: Announcing Our $500M+ Commitment to Companies Building in American Dynamism

Andreessen Horowitz

We formalized our American Dynamism practice a little more than a year ago to galvanize support for solving our country’s most vexing challenges with an entrepreneurial and technology-first approach. We’ve been blown away at how this movement has captured the … The post It’s Time to Build For America: Announcing Our $500M+ Commitment to Companies Building in American Dynamism appeared first on Andreessen Horowitz.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR

SaaStr

So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. You can download it here. There are a lot of great learnings and metrics in the report, and a few stood out to me: #1. Annual Contracts Didn’t Boost NRR, And Even Multi-Year Contracts Only Had a Modest Impact on NRR.

Startup 359
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Seeking a Distribution Advantage with AI

Tom Tunguz

Great companies transform a technology innovation into a go-to-market advantage. In the last five major cycles (internet, social, mobile, cloud, web3), startups seized the new technologies of the era to create a distribution advantage. Google led to search-engine optimization, which startups like Expedia & Zillow grew to become public companies.

AI Search 173
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Teamwork Vs Asana

The Daily Egg

Both Teamwork and Asana are project management tools that offer clean, easy-to-learn interfaces bolstered by a range of useful features for planning. The post Teamwork Vs Asana appeared first on The Daily Egg.

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Clouded Judgement 5.12.23

Clouded Judgement

I’m writing this weeks edition from Abu Dhabi at 2am, so please excuse any (jet lagged induced) typos. This is my first time in the UAE and it’s been incredible - it’s amazing to see what’s possible with a business friendly government that is massively committed to diversifying their economy. They’re embracing entrepreneurship and it’s clear this region will be (and is already) a major player in the global economy.

Cloud 130
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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5 Interesting Learnings from HubSpot at $2 Billion in ARR

SaaStr

So we’ve covered HubSpot on our 5 Interesting Learning series more than any other SaaS leader, but it’s for a reason. First, so many of us HubSpot itself every day, so it’s … well, tangible. And second, it’s similar to the apps many of us build, sell, and market ourselves. We all at least sort of know HubSpot. If they are doing well, then hey, that’s a challenge to all of us.

Scale 316
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Why Does the SDR Role Exist?

Predictable Revenue

Our book Predictable Revenue documents how Salesforce applied the specialized SDR role to their process, which […] The post Why Does the SDR Role Exist? appeared first on Predictable Revenue.

Revenue 130
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Generative AI: An Asteroid Impact Event on B2B Software

Point Nine Land

Speed and Adaptability Will Define the B2B SaaS Winners in the Generative AI (R)evolution Smaller species tend to have shorter lifespans and faster reproductive cycles and can therefore adapt much faster to changes in the environment. Humans are a bit of an outlier because of their ability for cultural adaptation. To say there’s no shortage of opinions on ChatGPT and the future of AI would be an understatement.

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How I Created a Bestselling Product While Spending $0 On Marketing

Buffer Resources

Many creatives become business owners because they want to bring their ideas to life in the world. The problem is we can get stuck in our own heads and end up developing products and services that we think are brilliant, only to put them on the market and find that nobody wants them. In addition to being the co-founder of Caeli —a slow-living brand that helps people feel more relaxed and inspired in their homes—I am a certified business design consultant who helps other founders av

Marketing 124
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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7 Things All Founders Should Know About Sales with Dave Kellogg (Video)

SaaStr

One of the most essential things SaaS founders need to get right is their sales strategy. From day one, it’s critical to drive results to impress your investors, acquire customers, and set your sales team up for success. Dave Kellogg –– Independent Consultant, EIR at Balderton Capital, and author of the Kellblog –– knows a thing or two about successful sales.

Sales 310
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Informatica integrates ClaireGPT, AI copilot to augment its IDMC offering

IT World

Enterprise data management vendor Informatica will be adding generative AI capabilities to its Intelligent Data Management Cloud (IDMC) via the addition of ClaireGPT and AI Copilot. IDMC, which was launched in May 2021, is a suite that sits on top of enterprise databases and manages data from various data sources by ingesting, cataloging, and applying data governance rules.

AI 119
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Slides from the Balderton Version of Metrics That Matter in 2023

Kellblog

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. These slides are largely the same as the KiwiSaaS ones, with the notable exception that European companies may find some of the data more relevant because Michael was able, in several cases, to replace my largely US-based benchmarks with data from Balderton’s universe of European SaaS companies.

Metrics 115
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How Going the Extra Mile Helps With Success in Sales with Rex Biberston

Sales Hacker

Sales is a number-driven business. And if you want to win over your customers, you need to put in a lot of time, energy, and effort. But the only thing that will set you apart from your competitors is going the extra mile. In this episode of the Sales Hacker podcast, our host Colin Campbell welcomes Rex Biberston , the principal at No Fluff Selling.

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Evaluating Embedded Payment Providers For Your Software? Get The Evaluation Scorecard Today

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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My Top 10 Mistakes Getting to $100m ARR: Jason Cohen, Founder WP Engine

SaaStr

We kicked off a new series that productized something we’ve been doing for 10+ years at SaaStr … getting top leaders to share their mistakes. So the rest of us can get to $100m+ ARR faster, with less stress and more success. We’ve done a ton of this content over the years, but never on a consistent basis. The first was with Nick Mehta, CEO of Gainsight here, and it was very popular.

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If you worry about Big Tech, what do you expect from Big AI?

IT World

People, get ready. From the Microsoft antitrust case to ongoing investigations into the power of Big Tech , we have witnessed technology firms leap ahead of regulation to become dominant in many parts of life. But that was just a rehearsal compared to the inevitable concentration of wealth and power that will come with artificial intelligence (AI).

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8 Ways to Improve Customer Experience and Retention

Chargebee

Subscription businesses know it’s imperative to provide excellent customer experience to your subscribers to maintain a healthy level of customer retention. The results are happy customers who return for additional purchases and recommend your products and services to others.