SaaStr

OCTOBER 31, 2024

What are the most common mistakes I see first time SaaS founders make? Second-time SaaS founders make other mistakes. They think they know more than they do. They spend too much. They often struggle to do things a new way. First-time founders have many positives. But they also make mistakes we tend not to make with experience. Here’s what I see most often, the Top 6 Mistakes First Time SaaS Founders Make: Incomplete understanding of business model, and how it will scale.

Scale 312

Scale SaaS Social Media Business Model 312

Tom Tunguz

OCTOBER 27, 2024

If AI continues on its current trajectory or accelerates, what will change in your business? We’ve been asking leaders of companies & departments this question & the answers aren’t clear. In a few years, consensus agrees that rote work of BDRs & paralegals & software engineering will be somewhat to mostly automated. But determining the timing of that impact is much more difficult : it depends on the accuracy of the AI.

Headcount 281

Headcount Software Engineering AI Engineering 281

USIO

NOVEMBER 1, 2024

In the rapidly evolving world of digital transactions, businesses are continually looking for ways to streamline payment processes and enhance customer experiences. Two prominent approaches in this domain are integrated payments and embedded payments. Understanding the nuances of each is crucial for businesses aiming to optimize their payment strategies—especially when considering solutions like… Source The post Integrated Payments vs Embedded Payments: Choosing the Right Payment Sol

Payments 246

Payments Embedded Payments Payment Solutions Payment Services 246

Predictable Revenue

OCTOBER 30, 2024

As Brendan Short explains, the future of GTM isn’t about lists of thousands but targeting the right 50 accounts this week. The post Hunting Alpha in GTM Strategies with Brendan Short appeared first on Predictable Revenue.

Strategy 130

Strategy Revenue Development Sales 130

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

The Moz Blog

OCTOBER 30, 2024

Stop wasting hours on ineffective keyword research. In this actionable guide, Tom Capper reveals three proven strategies to streamline your SEO workflow and focus on keywords that actually drive traffic. Tom reveals why treating keyword research as entry-level work could be costing your business significant opportunities.

Strategy 116

Strategy Business 116

Sales Hacker

OCTOBER 29, 2024

David Knight is the Co-founder and CEO of Avarra, an AI-powered platform that simulates human-to-human interactions to accelerate sales onboarding and training. With over 30 years of experience scaling companies from tens of millions to billions in revenue, including WebEx and Proofpoint, David brings a unique perspective on the intertwined nature of product and go-to-market.

Scale 102

Scale Scaling Sales Funnel AI 102

Kellblog

OCTOBER 30, 2024

The cleverest answer I’ve heard to the question “When would you sell your startup?” is, “When somebody offers me more than I think it’s worth.” It’s clever alright, but it’s not that helpful. It’s a meta-answer that sidesteps the question of value. In this post, I’m going to offer a simple rule for when you should consider selling your company if someone comes along and makes a serious offer.

Startup 84

Startup Sales Hiring Scale Finance 84

Totango

OCTOBER 30, 2024

Key takeaways : 97% of corporate leaders believe customer expansion is the key to driving revenue growth in their organization. But many organizations focus too inward—on internal operational tactics, rather than prioritizing the customer outcomes that drive customer-led growth. To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure post-sales funnels precisely, streamline communication post-sale, and use automation to create

Revenue 62

Revenue Sales Funnel Compensation Onboarding 62

User Pilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?” isn’t just about making a great first impression.

Customer Lifetime Value 88

Customer Lifetime Value Onboarding Strategy Education 88

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

OCTOBER 30, 2024

So we’ve covered HubSpot more than any other SaaS leader on this 5 Interesting Learnings series, in part because so many of us use HubSpot ourselves, and in part because its metrics and use cases are so like many of the apps we build and sell ourselves. They recently did an Analyst day though that had some more great data that I thought was super interesting, and worth a deep dive. 5 More Interesting Learnings then: #1. 75% of Customers Are Onboarded By Partners Partners don’t just

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SMB CTO Onboarding Scale 316

Tom Tunguz

OCTOBER 28, 2024

On Monday, at TC Disrupt Colin Zima CEO of Omni , Jordan Tigani CEO of Motherduck , Daniel Svnova CEO of Superlinked & Toby Mao CTO of Tobiko Data who are leading the evolution of the Post Modern Data Stack discussed the trends they are seeing. Here are some of the themes & predictions from the group. Customers are excited about new architectures that significantly reduce cost.

Trends 193

Trends Data New CTO CTO 193

The Daily Egg

OCTOBER 31, 2024

Userlytics is a powerful suite of UX research tools that helps teams collect qualitative and quantitative data. Key strengths are its in. The post Userlytics Review–The Good and Bad appeared first on The Daily Egg.

Data 162

Data User Experience 162

Chart Mogul

OCTOBER 30, 2024

Account Management is a delightfully intricate balance of art and science. When I joined ChartMogul, I was tasked with building a new Account Management function from the ground up. As we all know, the SaaS ecosystem has changed dramatically over the last few years, and customer retention and expansion are becoming increasingly important for SaaS … Account Management is a delightfully intricate balance of art and science.

Management 105

Management B2B SaaS Scale 105

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

OCTOBER 27, 2024

Dear SaaStr: What Are Some of the Most Common Mistakes Entrepreneurs Make Pitching VCs? I’ve invested almost $200m as part of SaaStr Fund / 2024. A few top mistakes founders make: #1. Not making cold email truly great. Don’t ask to pick someone’s brain, or coffee. Make the cold email so great, you’d want to invest based on just it alone. 2 Cold Emails I Funded For Millions #2.

CTO 319

CTO Investment Revenue Marketing 319

Buffer Resources

OCTOBER 31, 2024

Part of being successful on Instagram — whether you're a creator or a small business — means posting consistently. But what happens when you run out of ideas? It happens — which is why it never hurts to get inspired by the great work other creators and brands are doing on Instagram.  Here are 29 great Instagram post ideas, with real-life examples, to cure your writer’s creator’s block.

Social Media 122

Social Media Interviewing Branding Trends 122

The Daily Egg

OCTOBER 29, 2024

The average UX designer’s salary hovers right around $114,000 in the US. The low end of the salary range is around $84,000. The post How To Push Your Starting UX Designer Salary Over $95K appeared first on The Daily Egg.

User Experience 155

User Experience 155

The Moz Blog

NOVEMBER 1, 2024

Learn how to transform your brand from a digital unknown into a recognized entity in Google's Knowledge Graph. Jes Scholz's Whiteboard Friday guides you through three essential steps: crafting a clear brand identity, implementing proper schema markup, and building meaningful connections that boost your visibility across Google's ecosystem.

Branding 111

Branding 111

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

OCTOBER 30, 2024

We’re obviously written up a lot about Fundraising and Investing here on SaaStr.com, but time and time again, SaaStr CEO and Founder Jason Lemkin has seen so many Founders sign a bad term sheet based on gut instinct, VC celebrity or vibes, and while that may be fine, it’s not enough. It’s not enough because if nothing else you’re stuck with your investors for decades — for better or worse.

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Venture Capital Software Review Investment Startup 316

Buffer Resources

OCTOBER 28, 2024

Let me guess. You've got big marketing dreams but a not-so-big budget? I've been there. After 12 years of marketing for bootstrapped brands, I've learned that you don't need to spend a fortune on fancy digital marketing tools to see results. It's all about building a smart toolkit that punches above its weight. One that helps you work efficiently and get results without breaking the bank.

Social Media 108

Social Media AI Search Marketing Business 108

The Daily Egg

NOVEMBER 1, 2024

While user interface (UI) and user experience (UX) are often used interchangeably, they are distinct concepts. UI vs UX: Similar Goals But. The post UI vs UX: They Aren’t Synonymous, But They Need Each Other appeared first on The Daily Egg.

User Experience 140

User Experience 140

Groove HQ

NOVEMBER 1, 2024

As small businesses grow, they often find that their trusty Gmail setups struggle to keep up with increasing customer demands. What started as a simple, cost-effective tool has become a roadblock. Your inbox is overflowing, your team is juggling multiple conversations, and important customer issues are slipping through the cracks. It’s a common growing pain, […] The post Why Is It So Hard To Use Gmail for Customer Support?

Customer Support 98

Customer Support Business 98

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

OCTOBER 26, 2024

Dear SaaStr: What’s It Like Being Beaten Up by Investors? It’s a gift, if you view it in the right context. First, don’t take it personally. Everyone that is smart can be tough critic. Everyone with a High IQ that’s been in tech a while can come up with 10-20 reasons why you will fail. In fact, the criticism itself probably won’t even be remotely useful, because if you’ve done your homework … you’ve heard it all before.

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compliance Mobile Sales 304

Buffer Resources

OCTOBER 30, 2024

Remember the old days with the dusty, yellow telephone book notebooks that had the numbers of everyone in town? That’s the Facebook ad library (now known as Meta ad library) for Meta ads. The Meta ad library is like a Pinterest board of all the ads running on Meta's platforms — including Facebook, Instagram, Messenger, and Audience Network.

Social Media 119

Social Media Advertising Branding Benchmarks 119

The Daily Egg

OCTOBER 30, 2024

UserTesting is a one-stop solution for UX research teams that conduct both qualitative and quantitative research. It has the tools most researchers. The post UserTesting Review–The Good and Bad appeared first on The Daily Egg.

User Experience 138

User Experience 138

Kalungi

OCTOBER 29, 2024

The B2B SaaS buying journey is anything but linear. Multiple stakeholders with varying job titles, responsibilities, needs, and motivations must align to justify an investment that involves spending someone else’s money. Marketers must navigate a complex web of decision-making, making demand attribution a common challenge.

B2B 98

B2B SaaS Investment Marketing 98

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

SaaStr

OCTOBER 27, 2024

Top Posts: #1. The Bar Has Gone Up: The New Era of HyperFunctional SaaS with Jason Lemkin #2. 5 Pros, and 5 Cons, to Taking a VC Round at a Very High Valuation #3. Pitchbook: The Number of Active VCs is Down 62% From Its Peak. And Down Again in 2024. #4. Zuora Goes Private for $1.7 Billion. Why This is Good News for SaaS. #5. One Thing is Clear: AI Is Leading to 1000+ New Competitors in SaaS Top Videos and Pods: #1. “How To Perfectly Pitch Your Seed Stage Startup With Y Combinator

AI 297

AI Cloud Startup SaaS 297

Inturact

OCTOBER 30, 2024

When HERE Technologies decided to make their location services APIs free for developers, they weren't just changing their pricing strategy - they were fundamentally transforming their entire business model. In a recent episode of Talking SaaSy with Inturact, Michael Hirsch, former product leader at HERE Technologies, shared the fascinating journey of how going freemium led to explosive growth and unexpected challenges that touched every corner of the organization.

Technology 100

Technology Development Business Model Pricing 100

Groove HQ

OCTOBER 28, 2024

Is your business struggling to manage an influx of support tickets? Maybe you’ve decided to turn towards automation and AI-based tools to supplement your human support team. Unfortunately, all the responses your AI tool generates come across as “robotic”. You tried it out for a bit, but your customers complained. The problem might not be the […] The post 3 Quick Tips To Humanize AI for Customer Service appeared first on Groove Blog.

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AI Management Business 98