Sat.Dec 23, 2023 - Fri.Dec 29, 2023

article thumbnail

5 Top User Onboarding Challenges in B2B Software

Inturact

Theoretically, You might do everything correct in creating your user onboarding but there might still be some challenges on your way to creating an onboarding that has some frictions, and challenges.

article thumbnail

New User Retention: A Guide for Measuring and Improving It

User Pilot

New user retention is essential for product success. Why? That’s what our comprehensive guide explains. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tips For Building Confidence in Sales

Nimble - Sales

In the fiercely competitive realm of sales, confidence stands out as the unspoken secret weapon that can propel you to new heights and distinguish you from the crowd. Whether you’re a seasoned sales professional navigating the landscape of client relationships or a newcomer eager to make your mark, understanding and cultivating confidence can significantly impact […] The post Tips For Building Confidence in Sales appeared first on Nimble Blog.

Sales 78
article thumbnail

The Main Offshore Staffing Trends of 2024

TurnKey Labs

In 2024, we predict offshore staffing to remain a pivotal strategy for companies seeking to maximize efficiency and tap into diverse talent pools. The offshore staffing arena is witnessing transformative changes, driven by technological innovations, shifting economic dynamics, and evolving workforce expectations.

Trends 62
article thumbnail

An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

article thumbnail

The New Normal: 700 Employees at $200,000,000 in ARR

SaaStr

So we’re reaching new levels of efficiency in SaaS — at least in the public markets. The average public SaaS company now has hit $300,000 in revenue per employee or so on average. Almost Everyone’s Gotten Radically More Efficient in SaaS That’s a good metric to think about at scale now. But what does it mean in practice, when you are well before the IPO stage?

More Trending

article thumbnail

Important Customer Retention Statistics for 2023

Subscription Flow

While teams targeting customer retention have excellent opportunities to innovate and connect in new ways because of the impending recession, shifting customer priorities and preferences, and new technology, however, they must first comprehend the market and the industry. It also needs to be said that customer retention has long been touted to be the most important goal for marketers in the coming years.

article thumbnail

UBP: The Theme for 2024

Blulogix

UBP: The Theme for 2024 By BluLogix Team With the insights gleaned from this series, it’s clear that UBP is not just a pricing model; it’s a strategic theme that will shape the B2B landscape in 2024 and beyond. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by c

article thumbnail

Mastering Customer Renewal Rate Calculation for Unlimited SaaS Success

Subscription Flow

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. In this blog, keeping this context in mind, we will be going over the basics of what is customer renewal rate (including a concrete formula for customer renewal rate calculation), its importance to SaaS businesses, certain key factors to keep in mind that affect it, after which we will offer tips on how to calculate it more

SaaS 64
article thumbnail

Here Are the Champions: 25 Top Moz Blogs of 2023

The Moz Blog

Sit back, grab a cuppa, and check out the top 25 Moz blogs of 2023

112
112
article thumbnail

How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

article thumbnail

Raising Venture Capital in 2024? The Air is Very, Very Thin Above $200,000,000 Valuations

SaaStr

If I had to summarize venture capital today, it would be like this: There is Very Little Oxygen Today Above $200m Valuations What do I mean? It’s still a weird world in venture: Firms are both shutting down and raising new funds. More entrepreneurs are doing direct investing themselves than ever. Unicorns are hurting, but — Nasdaq is at an all-time high.

article thumbnail

Clouded Judgement 12.29.23 - Year End Review

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now 2023 Top Performers In 2023, there were 14 cloud software companies that were up 100%+ this year (in the index I track of ~80 total)! Only 20 traded down on the year, and the median year-to-date performance of the basket of companies was +40!

Cloud 193
article thumbnail

SleekFlow Review

The Daily Egg

Your customers are everywhere—including the half a dozen social media and instant messaging platforms out there today. As you scale your business, The post SleekFlow Review appeared first on The Daily Egg.

article thumbnail

What are Integrated Payments? Everything you need to know 101 and more.

USIO

Integrated payments refer to the seamless incorporation of payment processing capabilities into other business applications or systems. Instead of using separate platforms for different business functions, integrated payments allow businesses to integrate payment processing directly into their existing software or workflows. For example, an e-commerce platform might integrate payment processing directly into its website, allowing customers to make purchases without being redirected to a separate

Payments 130
article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

article thumbnail

We End the Year at All-Time Lows for SaaS Growth. A Buying Signal — Or The End of an Era?

SaaStr

So 2023 wasn’t a rough year for everyone. Shopify, Canva, Monday and tons of other SaaS leaders less focused on tech and startups had big years. And broader Cloud players had great years too, from MongoDB to Cloudflare to Azure, if not quite as crazy as at the peak of 2021. But overall, overall … well SaaS and Cloud growth hit record lows per the BVP Cloud Index: As you can see, even though 2022 was a tough year in the public markets and for valuations, revenue growth still held up

Azure 291
article thumbnail

The Truth About Outsourcing Sales Development Teams with Matthew Iovanni

Predictable Revenue

Collin Stewart and Matthew Iovanni, have a candid discussion on the pros and cons of outsourcing the SDR function. The post The Truth About Outsourcing Sales Development Teams with Matthew Iovanni appeared first on Predictable Revenue.

article thumbnail

LiveVox Review

The Daily Egg

Traditional call centers support one channel: voice. While simple and straightforward, this is no longer ideal in the age of a zillion. The post LiveVox Review appeared first on The Daily Egg.

163
163
article thumbnail

We Will Rock You: Whiteboard Friday Episodes That Rocked the Industry in 2023

The Moz Blog

We had a year full of learnings from all of our Whiteboard Friday presenters. In case you missed them, here are the top 10 episodes from this year!

119
119
article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Dear SaaStr: What Advice Do You Have For a First-Time VC?

SaaStr

Dear SaaStr: What Advice Do You Have For a First-Time VC? My advice is hard learned, and pretty contrary to what you’ll be told. YMMV. So many mistakes you'll look back in VC But the #1 you'll probably regret was letting those founders leave the room, leave the pitch, leave the Zoom … that you >knew< were going to win There's a reason why even Sequoia gets those ones a term sheet the same day — Jason ✨Be Kind✨ Lemkin  ??

article thumbnail

What are Merchant Accounts and How Do They Work?

Stax

Accepting payments is the most important functionality that a business needs to start selling. But to accept payments seamlessly and securely, you need a merchant account. A merchant account acts as a pathway between your business, your customers, and the issuer and acquiring banks to process electronic transactions like credit cards. Without a merchant account, it’s very difficult to ensure consistent cash flow or manage multiple sales channels effectively.

article thumbnail

GTM 74: It’s Bull$. 50+ GTM Leaders Share Which Widely Held Beliefs They Disagree With.

Sales Hacker

To cap off the year, we have another special episode. Be warned: It’s a spicy one! At the end of every weekly podcast episode, host Scott Barker asks guests the same two questions. Last week, you heard the compilation of guest responses to the first question. This week, you’ll hear the compilation of their responses to the second question: What is one widely held belief that revenue leaders have that you think is bull$ or no longer serving us?

Revenue 103
article thumbnail

16 Local Search Developments You Need to Know About From Q4 2023

The Moz Blog

Learn about the most recent local search developments of 2023 to get ready for the year ahead.

article thumbnail

Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

article thumbnail

The End of Customer Success As We Knew It

SaaStr

So I think 2023 may mark The End of Customer Success as We Knew It. What happened? At least 3 core changes: #1. The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. SaaS companies are now simply willing to run a lot more leanly in CS, in many cases hoping to rely on automation, knowledge bases and community to pick up the slack

article thumbnail

The Future of Longevity with Tony Robbins

Andreessen Horowitz

Welcome to “The Ben & Marc Show”, featuring a16z’s co-founders Ben Horowitz and Marc Andreessen. In this week’s episode, Marc and Ben are joined by special guest Tony Robbins to discuss the future of longevity. Tony Robbins is an entrepreneur, #1 NY Times bestselling author, philanthropist, and the nation’s #1 life & business strategist. For over four and a half decades, Tony has empowered more than 50 million people from 100 countries around the world through his audio programs, edu

AI 70
article thumbnail

Best Sales Books to Read In 2024

Nimble - Sales

In the dynamic and ever-changing landscape of sales, where consumer behaviors, technologies, and market trends constantly shift, achieving success is tied to the mastery of the sales process and the adept management of sales pipelines. This dynamic environment demands a strategic and well-informed approach to transform potential prospects into delighted, loyal customers.

Sales 69
article thumbnail

How to Manage Your HR When Scaling Up Your Business

TurnKey Labs

Scaling your business is like a tightrope walk: thrilling, yet fraught with the risk of organizational chaos. It’s a delicate balance, particularly in the realm of HR management. In this high-stakes journey, overlooking HR is like asking a goldfish to swim in the ocean.

Scaling 62
article thumbnail

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

article thumbnail

Dear SaaStr: Should SaaS Pricing Be Adjusted for Different Geographical Markets?

SaaStr

Dear SaaStr: Should SaaS Pricing Be Adjusted for Different Geographical Markets? Your public pricing? Usually the answer is — Not Today. First, it’s complex to manage. Second, your users will see the pricing is “cheaper” somewhere else and get mad. Third, it’s unlikely to move the needle. Usually — wait. Wait until your are bigger and can deal with all the complexity here.

Pricing 242
article thumbnail

Crypto news & regulatory update: December 4 – 22, 2023

Andreessen Horowitz

The latest crypto regulation news, legislation, and frameworks released by regulatory agencies and bodies – curated by our policy team.

82
article thumbnail

Webinar Replay: What’s New to Nimble: Unwrapping Our Latest Features

Nimble - Sales

If you couldn’t join our recent webinar, no worries! We’ve got you covered with an on-demand Webinar Replay, tailored just for you. In this engaging session, Nimble’s marketing experts, Jenna Dreikorn and Gabi Lohr, delve into the latest enhancements to Nimble’s Web Forms. Plus, they offer a special sneak peek into exciting new features set […] The post Webinar Replay: What’s New to Nimble: Unwrapping Our Latest Features appeared first on Nimble Blog.