Tom Tunguz

NOVEMBER 29, 2022

Data visualization is a passion of mine. I remember reading Edward Tufte’s book The Visual Display of Quantitative Information & stumbling across Charles Minard’s “ Napoleon’s March.” Most visualizations plot 2 dimensions. Napoleon’s March encodes 6 : the geography of the terrain, the route & the direction of the army, the headcount of the troops, the temperature of the battlefield, & the time of year of Napoleon’s doomed quest to conquer Rus

Data 225

Data Headcount Data Analysis 225

Inturact

NOVEMBER 28, 2022

Your SaaS pricing tells the story of your value, and should communicate that value in a way that actually attracts customers. Every SaaS founder worries if their pricing is right, and with good reason. Your SaaS pricing should justify your product and yet be affordable.

Pricing 59

Pricing SaaS Communication B2B 59

Predictable Revenue

NOVEMBER 28, 2022

These creative ideas for sales incentives will help you keep reps on track for quota. Learn the secret to motivating a sales team through tailored incentives. The post Ideas for Sales Incentives appeared first on Predictable Revenue.

Sales 147

Sales Revenue Development Management 147

SaaStr

NOVEMBER 28, 2022

So it’s the season where there are … some tough board meetings. Plans are missed, which is tough enough. Worse, cash sometimes gets tight. Look, this stuff is stressful. Very stressful. So don’t make it even harder on yourself. First, whatever you do, don’t stop sending regular investor emails — at the same pace. Don’t stop sending them on the 1st of the month just because the news isn’t great.

Startup 266

Startup Management Sales 266

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Daily Egg

DECEMBER 1, 2022

Product descriptions are one of the most important parts of your ecommerce site because they serve to convince potential customers to buy. The post 6 Examples of Product Descriptions appeared first on The Daily Egg.

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IT World

NOVEMBER 28, 2022

Just days after announcing the close of its consumer-oriented Wickr Me encrypted messaging service, Amazon Web Services (AWS), at its annual re:Invent conference on Monday, said that it was making the enterprise version of the app generally available. Dubbed simply AWS Wickr, the service was first announced in July and has been in preview till now. The enterprise version of the messaging service, designed to allow enterprise users to securely collaborate via text, voice and video, along with fil

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AWS Enterprise 122

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect.

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Entrepreneur - SaaS

DECEMBER 1, 2022

Working with a distributed team in a remote setting has its challenges. I am sharing how managing a distributed team works for me and what the advantages are.

Management 97

Management Business 97

The Daily Egg

DECEMBER 2, 2022

You’re here because you want to grow your ecommerce business. Maybe your sales have started to plateau. Or maybe you’re just curious. The post 7 Easy Steps to Boost Ecommerce Sales appeared first on The Daily Egg.

Sales 322

Sales Business 322

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

DECEMBER 1, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, lea

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Merchant Services Payment Solutions SaaS Payments Payments 243

Tom Tunguz

NOVEMBER 26, 2022

Airdrops may be one of the most prevalent forms of marketing in web3. Airdrops reward users who have helped the project & generate awareness of the token by depositing free tokens into their wallets. Recently, Dune Analytics published an analysis of the Uniswap UNI token airdrop. Some background on the UNI airdrop: To be eligible, users must have transacted on Uniswap before September 1, 2020.

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Blockchain PayPal Startup Pricing 167

Predictable Revenue

DECEMBER 1, 2022

Michael Gaudet joins the Predictable Revenue podcast to discuss the best sales growth channels for $10-50k CAC levels and how to use them to drive pipeline revenue. The post B2B Growth Channels for Different CAC Levels Part 2 appeared first on Predictable Revenue.

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B2B Revenue Sales Development 147

The Daily Egg

DECEMBER 2, 2022

If you don’t do keyword research right, you’ll end up creating content your audience doesn’t care about. Without focusing on the right. The post 5 Easy Steps to Do Keyword Research appeared first on The Daily Egg.

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Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

NOVEMBER 28, 2022

So I don’t really know as much about digital marketing as I should, and as you might think, but every time I look at our Google Analytics, I learn a few new things: One small reminder is that, at least for SaaStr, LinkedIn now drives materially more traffic than Twitter. It may be different for you, but it’s a reminder of the growing power of LinkedIn overall and especially in B2B.

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B2B Engagement Data Marketing 236

Intercom, Inc.

NOVEMBER 30, 2022

At this year’s Web Summit conference in Lisbon, I gave a talk on how businesses should think about weathering these tough economic conditions, and indeed how they can actually find growth during them. You can check out the slides here, or read on for an illustrated transcript of my talk. Hi, I’m Des from Intercom. I hope you enjoy Web Summit and when it’s over I hope you return to offices, bedrooms or boardrooms with some good takeaways, new contacts, and also a little bit refreshed and re

Engineering 151

Engineering Scale Business Sales Hiring 151

Clouded Judgement

DECEMBER 2, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! 2023 Forecasts There are 2 primary questions that matter right now for software stocks - are rates going up or down, and are numbers (foreword estimates) going up or down. Covid was a period where rates were going down, and numbers going up.

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Cloud Forecasting Software Review Revenue 130

The Daily Egg

DECEMBER 1, 2022

You’ve probably heard the phrase “it’s all about the customer” when talking about retail, hospitality, or any other type of customer-facing business. The post What Is the ??Ecommerce Customer Journey All About? The Complete Guide appeared first on The Daily Egg.

Business 204

Business 204

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

NOVEMBER 26, 2022

So this is just a personal post, not as an investor or blogger or community runner, but as an SMB owner. Running “SaaStr Inc.” as an SMB. My 2 Favorite Apps of 2022. And … why. Favorite #01 as an SMB Admin: Gusto. So Gusto is not the most important app at SaaStr, but it’s fairly important. People need to get paid. It’s important.

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SMB Systems Review Management 233

Intercom, Inc.

DECEMBER 1, 2022

At Intercom, we value principles over processes. As we’ve scaled, we’ve distilled and fine-tuned the foundations that shape what we build and how we build it. Principles tell us where we should focus, how we make decisions and move forward as a team, and help us consistently build great products at scale. And that’s exactly why, earlier this year, we started a series dedicated to exploring the reasoning behind each one.

Engineering 118

Engineering Scaling Communication Management 118

Andreessen Horowitz

NOVEMBER 29, 2022

Now more than ever, business development is top of mind for biotech founders. Scientific collaborations have always been an essential piece of the drug development ecosystem, enabling small biotech companies to accelerate and maximize the impact of their therapeutic platforms … The post Your First Biotech BD Hire appeared first on Andreessen Horowitz.

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Development Business 114

Agile Payments

NOVEMBER 29, 2022

LinkedIn Marketing Tips for SaaS Startups in 2023. Learn to promote your startup marketing by reaching your customers and SaaS executives through lead gen forms, creating effective landing page funnels and useful content. The vital issue for any startup, especially a “Software as a Service” company, is good marketing. These are the steps you want to take to fully utilize this process: Introduce your product to the right audience, Position this product by lead generation, Build awareness of your

Startup 88

Startup Marketing SaaS Education 88

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SaaStr

NOVEMBER 30, 2022

Dear SaaStr: What Percentage of Total Incoming Deals Do VCs Invest In? Right here, right now? <1. Oooh maybe but not yet, excited but need to see more? >5. Deals seen per month? Lots! But always hoping to have more of the “this is a no brainer” moments, that would be nice. — Ann Bordetsky (@annbordetsky) November 7, 2022. Yes, it’s tiny, nominally it’s 1% or so everywhere … but like many statistics, that number is misleading.

Investment 230

Investment Venture Capital Leadership 230

Intercom, Inc.

NOVEMBER 30, 2022

This month, we’ve been working on email, security, and tooltips – and that’s just the beginning. Welcome to the November edition of Built for You. It’s that time of year again! As we approach the holiday season, your support team will no doubt be looking for ways to become more efficient, more effective, and less strapped for time – all while maximizing customer satisfaction. .

Mobile 104

Mobile Branding Engagement Metrics 104

IT World

DECEMBER 2, 2022

While we must wait and see what the tangible enterprise benefits of Apple’s next big product introduction will be, the company has given up on Reality when it comes to the name of the operating system that drives its mixed/augmented reality glasses, according to a new report. No longer RealityOS, now it’s xrOS. We had originally anticipated Apple would christen the OS for the system RealityOS — in part because earlier reports suggested this, plus it has acquired or partnered with numerous compa

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Enterprise 99

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

NOVEMBER 28, 2022

Dear SaaStr: What Are Some Signs That Your SaaS Marketing Programs Won’t Scale Well? The #1 flag your marketing efforts aren’t working is that you are spending too much — but importantly, in the aggregate. Don’t overindex on any individual campaign or initiative. Let me dig in a bit. Most SaaS companies, once they have a mini-brand, start to get some amount of organic, “free” leads.

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User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. 6 strategies to improve your churn rate and retain more of your customer base.

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Churn Software Review SaaS User Experience 86

IT World

NOVEMBER 28, 2022

Connected Sheets, which can be accessed via the company’s Data Catalog, can be used to import or feed governed data from various sources into spreadsheets including Google Sheets and Microsoft Excel.

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Government Data 91