SaaStr

DECEMBER 5, 2023

Most founders want to expand their TAM. By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn. All of these components will ultimately drive your valuation. As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment.

Scale 184

Scale Enterprise readiness Enterprise compliance 184

User Pilot

DECEMBER 7, 2023

One of the most pressing questions of customer success is how many customers stick around. After all, keeping all the customers you already have will be much cheaper than trying to acquire new customers. In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! TL;DR The renewal rate is the percentage of customers who renew their subscriptions.

Retention 91

Retention Payment Features Subscription Churn 91

Predictable Revenue

DECEMBER 5, 2023

Collin Stewart delves into the unique experiences and challenges faced by Blake Nolan, the first account executive at Seamless AI The post Mastering the Art of Startup Sales with Blake Nolan appeared first on Predictable Revenue.

Startup 130

Startup Sales AI Revenue 130

Tom Tunguz

DECEMBER 5, 2023

Mongo announcing earnings yesterday concludes this quarter’s index of software buyers. As the chart above shows, the software market is plateauing & some companies are rebounding. Why is a flat growth rate something to cheer? First, 30% growth is now top quartile. Second, each of these businesses has scaled, doubling or more in the last three years.

Cloud 254

Cloud Software Scaling Revenue 254

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Andreessen Horowitz

DECEMBER 6, 2023

Smart energy grids. Voice-first companion apps. Programmable medicines. AI tools for kids.
We asked over 40 partners across a16z to preview one big idea they believe will drive innovation in the coming year.

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AI Innovation Healthcare Enterprise 145

The Daily Egg

DECEMBER 5, 2023

If you are a Voice over Internet Protocol (VoIP) user, you may experience some occasional glitches and choppy sounds. These can be. The post How To Know If SIP ALG is the Problem, and Steps to Disable It appeared first on The Daily Egg.

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Buffer Resources

DECEMBER 4, 2023

If you fail to plan, you plan to fail. As a super Type-A person, that’s a favorite expression of mine. And — having spent many years managing various social media platforms in marketing and media — I’ve learned the hard way that this is one area where you absolutely cannot wing it. Especially if you’re managing multiple channels.

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Social Media Technical Advisors AI Strategy 112

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. It’s a powerful way of communicating exactly how seriously you take information security while giving the peace of mind that you’ve taken effective measures to protect customer data and prevent breaches, data leaks and other data security mishaps that could wreck your reputation.

compliance 52

compliance Scale Software Review Technical Review 52

Nimble - Sales

DECEMBER 6, 2023

The Power of Lead Management: An Introduction Doing well in today’s business world involves knowing how to stay competitive. One important thing to focus on is handling leads effectively, which is called the lead management process. Simplifying this process ensures that potential customers are taken care of and turned into long-lasting relationships, ultimately boosting overall […] The post Why is Lead Management Important for Businesses?

Management 64

Management Business Sales 64

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

The Daily Egg

DECEMBER 8, 2023

Efficient customer support can set your business apart from the competition, and in today’s tight market, you need every advantage you can. The post Helpshift Review appeared first on The Daily Egg.

Customer Support 288

Customer Support Marketing Business 288

SaaStr

DECEMBER 2, 2023

So things aren’t all “bad” in SaaS. Many Cloud leaders stock prices are way, way up in 2023, the Cloud platform leaders have re-accelerated, and leaders like Shopify are having close-to-record years. But for many startups, the hangover from the Excesses of 2021 is a real and tough one. And the latest Carta data here supports that.

Startup 272

Startup Cloud Pricing Data 272

Clouded Judgement

DECEMBER 8, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Q3 ‘23 Earnings Summary Preview The vast majority of all software companies have now reported Q3. I’ll put together a deeper dive review in a week or two, but wanted to provide a preview here. Overall, I’d describe the tagline of Q3 software performance as “stabilizing trends with some green-shoots starting to show up.” Here’s

Cloud 164

Cloud Software Review Headcount Trends 164

FastSpring

DECEMBER 8, 2023

Looking to be truly hands-on with the technology and tools needed to boost your career in the music industry? If so, join FastSpring at NAMM 2024 on Jan. 25–28, at the Anaheim Convention Center at booth 8200! We’d love to talk with you in person! The NAMM (National Association of Music Merchants) Foundation celebrates and promotes the intrinsic value of music education.

Merchant Services 158

Merchant Services Payment Services Payment Solutions SaaS Payments 158

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

The Daily Egg

DECEMBER 8, 2023

Fast, friendly, and effective customer support is the backbone of any successful ecommerce or SaaS business. With so many customer service tools. The post Desku Review appeared first on The Daily Egg.

Customer Support 283

Customer Support SaaS Business 283

SaaStr

DECEMBER 7, 2023

So discounting is such a surprisingly nuanced and complex topic in SaaS. While a few leaders like Atlassian do pursue a mostly “no discounts” policy for the most part — that just doesn’t work in practice for 99% of us. As much as we’d love to have a No Discounts policy … it’s tough in practice. First, it’s often impossible to get through many procurement departments without one.

Enterprise 269

Enterprise SaaS Pricing Sales 269

Tom Tunguz

DECEMBER 3, 2023

These are the top 10 posts by engagement for 2023 at tomtunguz.com. Reflecting on them, they cover the doldrums of the first half of the year, the euphoria of AI reinvigorating the second half, & the valuation environment. The next five posts all mentioned major exits : Klaviyo, Loom, & the many take-privates in 2023. I’m grateful to everyone who read, commented, debated, & shared these posts & others.

Artificial Intelligence 145

Artificial Intelligence ChatGPT Generative AI AI 145

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivato

Software Review 134

Software Review Technical Review Development Team Review Branding 134

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

The Daily Egg

DECEMBER 6, 2023

Ports are the usual suspects and scapegoats when something doesn’t work right in any internet connection, whether it’s a multiplayer video game. The post If Port 5060 Is For Unencrypted Traffic, Why Is It Used? appeared first on The Daily Egg.

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SaaStr

DECEMBER 8, 2023

A founder gave away too much equity in the early rounds and will become a minority holder in the company before series A. How can this be tackled? Don’t raise venture capital. Venture capital is not a gift. Your VC investors are looking for 10x returns. Venture capital is not an accomplishment. It’s a means to an end. A way to either get your company off the ground, or to grow faster.

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Venture Capital SaaS Leadership 243

Andreessen Horowitz

DECEMBER 8, 2023

Originally discovered in bacteria, CRISPR quickly became the workhorse gene-editing system underlying the next generation of programmable medicines. Today’s landmark approval by the US Food and Drug Administration of Vertex Pharmaceuticals’ and CRISPR Therapeutics’ Casgevy, the world’s first CRISPR-based treatment, marks a groundbreaking shift in how we tackle intractable diseases.

Compensation 142

Compensation Innovation Engineering Technology 142

Buffer Resources

DECEMBER 7, 2023

Think about five content creators you admire. Regardless of who they are, there's a common thread: consistency.  Now, consistency might sound simple, but let's be real—it's tough. I know firsthand because I struggled with it myself. Before 2019, I was a freelance writer trying to make a name for myself. I joined LinkedIn hoping for opportunities, but my sporadic and lackluster posts went unnoticed, and my online presence was, to put it bluntly, a flop.

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ChatGPT Social Media Interviewing Content Marketing 137

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

The Daily Egg

DECEMBER 7, 2023

In today’s fast-paced and ever-evolving business environment, the need for a versatile, efficient, and user-friendly management tool is more critical than ever. The post Flowlu Review appeared first on The Daily Egg.

Management 278

Management Business Sales 278

SaaStr

DECEMBER 8, 2023

One of the worst ways to deliver bad news to a truly high performer is via a S**t Sandwich. But I see it being used more and more these days by founders. What is it? Well, the classic s**t sandwich is first leading off with something nice or some good news, often droning on a bit too long. And then dropping in some tough news, then wrapping it up with a generic “good stuff” comment.

Management 237

Management Leadership 237

Andreessen Horowitz

DECEMBER 4, 2023

Capital allocation is a core part of any CEO’s job, and it’s particularly critical for growth-stage CEOs. After all, once your company goes public, you’ll be expected to justify every dollar you spend. Most growth-stage CEOs I work with know how to tell if they’re efficiently allocating capital in every part of their budget with one glaring exception: research and development (R&D).

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

Buffer Resources

DECEMBER 5, 2023

My mom taught me a neat trick when I went to college: Take the leftover veggies from dinner, chop some fine onion, add some hot sauce, and use it as your sandwich spread. I used the hack all the time — sometimes for breakfast on busy mornings and other times for snacking in late evenings. I was always surprised at how different yet familiar the sandwich tasted.

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Social Media AI Search Content Marketing AI 128

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

The Daily Egg

DECEMBER 5, 2023

Creating a storefront that’s fast for your customers and easy to build for you—that’s a challenge. It’s even harder if you’re a. The post Aasaan Review appeared first on The Daily Egg.

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SaaStr

DECEMBER 6, 2023

So there’s a quiet SaaS leader you probably haven’t heard of in the financial reporting space that’s doing just fine today. They manage financial reporting, audit, risk and more. Many of you will end up using it as you scale to later stages. That’s Workiva. They’ve crossed $600,000,000 in ARR, growing a steady 19%, and are worth a cool $5.5 Billion in today’s world.

compliance 230

compliance Scaling Engineering Enterprise 230

Andreessen Horowitz

DECEMBER 8, 2023

Introducing usage-based pricing requires a fundamental mindset shift away from securing cash up front and toward providing value so your customers consume more. But too often, I see GTM leaders hit their customers with overages as a way to get those customers to commit to higher spends up front—which gives the vendor more predictable revenue streams and a reliable way to upsell existing accounts.

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Pricing Scale Forecasting Compensation 117