The SaaS CFO
NOVEMBER 8, 2022
Net dollar retention measures the amount of revenue that you keep and expand in your existing customer base. Net dollar retention (NDR) along with gross dollar retention (GDR) have become popular metrics in the valuation world. Retention is Pillar 2 of my 5 Pillar SaaS Metrics Framework. Retention is critical to track, monitor, and improve […].
Kellblog
NOVEMBER 6, 2022
In my consulting and advising work, I’ve worked with a number of enterprise SaaS companies that get stuck with a broken go-to-market (GTM) motion. What do I mean by broken? Chronic plan misses , and not by 5-10%, but by 30-50% [1]. Weak sales productivity , measured either relative to the company’s model or industry averages (median $675K) [2]. Scarce quota attainment , measured by percentage of reps hitting quota.
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SaaS Metrics
NOVEMBER 10, 2022
If you’re considering to optimize and choose the right pricing model for your SaaS (Software as a Service) business, this guide is for you. We’ll cover the pros and cons of this pricing model, and help you decide what’s the right fit for your business. SaaS pricing models can be complex, so. Read more. The post Complete Guide to SaaS Pricing Model first appeared on SaaS Metrics.
Predictable Revenue
NOVEMBER 7, 2022
Learn how to set new sales development reps up for success with these five steps for an effective sales team and smoother SDR onboarding process. The post 5 Steps to Onboard Your SDR Team Successfully appeared first on Predictable Revenue.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Sage Intacct
NOVEMBER 10, 2022
For any business, hiring is simultaneously one of the most important but also one of the trickiest business tasks. That becomes even more the case when navigating a market downturn like the one we’re currently experiencing–and SaaS companies are not immune.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Teamgate
NOVEMBER 7, 2022
6 Best CRMs with Gmail Integration Gmail currently has over 1.8 billion users, and you are probably one of those users. However, like most people, you and your business are most likely not using Gmail to its fullest potential. If you would like to change that, the first thing you need to do is get […] Source.
Andreessen Horowitz
NOVEMBER 9, 2022
VisiCalc, the first computer-based spreadsheet, was launched in 1979. For the first time, this brought data analysis and computing together, in a way thousands of times more powerful than pen and paper. While VisiCalc is no longer around, the … The post Investing in Equals appeared first on Andreessen Horowitz.
Chargebee
NOVEMBER 10, 2022
Collecting payment from customers needs to be a seamless process to ensure no cash-flow disruptions. Major payment gateways like PayPal and Stripe offer robust solutions for companies of all sizes. But which one is right for your business? PayPal is a great solution for new and small businesses.
SaaStr
NOVEMBER 8, 2022
You know what’s back in fashion today in SaaS? Profits. Cash. For years, it was Growth, Growth, Growth. Not, for the first time in a long time, it’s Growth + Profits. And that’s a lot rarer in SaaS. It’s out there. ZoomInfo, PayCom, Zoom an more mint cash. But so many SaaS leaders aren’t really profitable at $1B ARR even, Why not? Let’s update a classic SaaStr post on the topic.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
The Daily Egg
NOVEMBER 7, 2022
At the risk of stating the obvious, ecommerce is competitive. Online shopping has been popular for decades, but it has exploded over. The post What Is Ecommerce Branding All About? The Complete Guide appeared first on The Daily Egg.
Tom Tunguz
NOVEMBER 10, 2022
Let’s compare the organizational design of two hypothetical startups. Each has 4 layers in the company: CEO, VP/Director, Manager & Individual Contributor (IC). This first company has 112 employees across those four levels. 27 in management & 85 doers. Each manager has four reports. This is called the span of control. Layer 1 is the CEO, 2 are the VPs, etc.
Predictable Revenue
NOVEMBER 9, 2022
Michael Gaudet joins the Predictable Revenue podcast to discuss the best B2B growth channels for different CAC levels and how to use them to drive pipeline revenue. The post B2B Growth Channels Available for Each CAC Level Part 1 appeared first on Predictable Revenue.
SaaStr
NOVEMBER 5, 2022
Dear SaaStr: What Are Some Signs a StartUp Team is Going to Underperform or Overperform? Let me take a stab at signs a team will be underperforming. Outperforming is both seemingly obvious (strong team, strong market, proven ability to create products people want to use/buy) and also nebulous. But here are 5 factors in my experience that clearly demonstrate future underperformance even in seemly strong teams: All “Start-up Folks” This one may seem counterintuitive, but especially in
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
The Daily Egg
NOVEMBER 8, 2022
Some businesses get started without websites. But for the vast majority of businesses, having a website is critical to success. Customers use. The post 7 Easy Steps to Build a Company Website appeared first on The Daily Egg.
Tom Tunguz
NOVEMBER 8, 2022
During one of the toughest years for technology in more than a decade, the web3/crypto segment is suffering the worst. Inevitably, this crash will evoke disillusionment in the technology & the space. Earlier this week, FTX, a top crypto exchange became insolvent. Recently valued at $24b, FTX is the third major crypto company to collapse in 2022 due to insolvency: Three Arrows Capital & Terra complete the trio.
Intercom, Inc.
NOVEMBER 9, 2022
Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. First published in 1997, the bestseller has influenced several generations of entrepreneurs, startup founders, and tech enthusiasts. It’s kind of a modern-day cautionary tale. As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building re
SaaStr
NOVEMBER 5, 2022
Gartner has its latest report out , talking to hundreds of CIOs, and it breaks down projected SaaS spending in the enterprise in 2023: The summary: Gartner predicts SaaS spend in the enterprise will rise to $195 Billion in 2023, up 17% from $167 Billion in 2022. Platform and infrastructure spend will grow even faster, at 23% (which makes sense, see, e.g.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
The Daily Egg
NOVEMBER 7, 2022
Among the ten tools we reviewed, Jotform is our favorite online form builder. The application features a drag-and-drop form builder, has more. The post Best Online Form Builders Compared appeared first on The Daily Egg.
Tom Tunguz
NOVEMBER 5, 2022
8% annual inflation for a startup means losing a month of runway every year. Purchasing power erosion of this scale may entice founders with significant cash positions to explore riskier ways of generating yield. In the mid-2000s, many startups invested their excess cash reserves in instruments called Auction Rate Securities. ARS produced a steady stream of interest payments, like savings accounts, with a higher return.
Andreessen Horowitz
NOVEMBER 11, 2022
We think the biggest company in the world will be a consumer health tech company. This may sound crazy to some, but why shouldn’t this be true? Four of the top five biggest companies in the world are consumer companies, … The post The biggest company in the world appeared first on Andreessen Horowitz.
SaaStr
NOVEMBER 10, 2022
So our economy is going through some unpredictable transitions, with Cloud and SaaS companies powering through with still-strong growth and unemployment remaining at near record lows, while inflation, interest rates and more batter us at the same time. And we’re seeing a lot of layoffs in tech, Meta and Stripe being the latest. Perhaps the only direct and frank I’ve seen is from Stripe: “We Just Plain Overhired”.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
The Daily Egg
NOVEMBER 11, 2022
When hoping to improve your visibility in search engine results, link building is a key tool for you to use. When high-quality. The post What Is Link Building for SEO All About? The Complete Guide appeared first on The Daily Egg.
Clouded Judgement
NOVEMBER 11, 2022
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! CPI Update Yesterday we got October CPI numbers which provided a big positive catalyst for the market. First, the numbers: Headline CPI: YoY consensus was 7.9% and actual was 7.7% MoM consensus was 0.6% and actual was 0.4% Core CPI (Headline ex food and energy): YoY consensus was 6.5% and actual was 6.3% MoM consensus was 0.5% and actual was 0.3% As you can see, inflation came
Sales Hacker
NOVEMBER 10, 2022
Like it or not, we’re already in Q4. For me, that means doubling down on my efforts to lead my team to meet our sales goals for the year. And I’m not the only one. This is when leaders focus on how their organization can gain the competitive edge and drive performance in this final stretch of the year. That’s why I advise my colleagues to go back to the basics.
SaaStr
NOVEMBER 9, 2022
So if you are in the support space, or CRM, or just generally sell into mixed enterprise-mid market, Five9 is a good one to follow. The company has been around for decades in the call center and contact center space, but after rebuilding around a web-native platform, saw a rebirth. Today it’s at $800,000,000 in ARR growing a healthy 29%, and a strong 18.5% EBITDA.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
The Daily Egg
NOVEMBER 6, 2022
No matter how good the products you sell are, you need a return policy. Although having a return policy is not a. The post 6 Easy Steps to Write an Ecommerce Return Policy appeared first on The Daily Egg.
IT World
NOVEMBER 10, 2022
Friends, emailers, internet persons: Lend me your ears — 'cause my goodness, have I got one heck of an incredible Gmail treasure to share with ye today. It's an entire system of advanced add-ons that I'm pretty sure has been largely forgotten. I know I'd forgotten all about it until just the other day, when I was poking around in my inbox (as one does) and suddenly found myself making a hilariously cartoony slack-jawed expression whilst guffawing with glee.
Intercom, Inc.
NOVEMBER 9, 2022
At Intercom, we take pride in what we ship – from the planning stage right through to customer feedback and iteration. When I first started designing digital products, my goal was to get the design of the solution to its final destination: the engineering team. I’d hand it off to the engineers and by the time they’d start coding, I’d have moved on to focus on the next project.
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