SaaStr
APRIL 3, 2022
So the way VC funds do accounting and valuations is … weird. Most VC funds “mark-up” their investments to the price of the last round and … just sort of leave it there. If things go really bad, sometimes they’ll lower the valuation. And if it goes to $0, of course, they have to write it off. But they generally have a lot of lattitude on when to continue to carry an investment at the last round price.
Predictable Revenue
APRIL 4, 2022
Andy Paul joins the Predictable Revenue podcast to discuss why we need to do away with pushy sales tactics and adopt a humanity-first outbound sales process. The post How to Sell Without Selling Out appeared first on Predictable Revenue.
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Predictable Revenue
APRIL 4, 2022
We sat down with pro sales development reps and got insider information on what tech they’ve been using to crush quota. The post Top Outbound Sales Tools Your SDR Team Needs in 2022 appeared first on Predictable Revenue.
Tom Tunguz
APRIL 6, 2022
As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. At the moment, I see four clusters: A permanent ownership record that exists beyond and outside a company. The photos I take, the movies I buy, the music I rent, the emails I write and receive, the messages I send - all of these are captive.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
APRIL 5, 2022
Gartner released its latest “Best Performing Marketing Channel” survey , and while it’s not as informative (to me at least) as its CIO and Cloud reports, there are a few interesting learnings: A few learnings on getting those MQLs: Email is #1. Email, done right, has always worked and continues to work. Now, Gartner’s survey looks back at a period without IRL events, so email looked to be the #1 channel that took events’ place in 2021.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Andreessen Horowitz
APRIL 7, 2022
The promise of decentralization has been heavily discussed and debated, from why it matters to the bigger question of who will control the software that powers the internet. These questions are critical, because as we have seen, when control is held in the hands of a very few, encroachments on personal freedom, choice, and privacy. Read More. The post Decentralization for Web3 Builders: Principles, Models, How appeared first on Future.
Sparktoro
APRIL 4, 2022
You’ve heard the marketing analytics spiel before. It goes something like: Marketing journeys are long, complicated, multi-channel paths. Tracking them is always imperfect, but if you employ an extensive, expensive, difficult-to-configure combination of tools, tracking systems, and deeply talented statistics professionals, you can build a high-quality, predictive attribution modeling structure that approximates reality with relatively minor gaps.
SaaStr
APRIL 6, 2022
So when we last checked in with Snowflake, it was at $850m ARR growing a breathtaking 110%, with 162% NRR. It hasn’t really slowed down! At $1.5 Billion in ARR, it’s still growing 102%. That’s triple digit growth going into a $2 Billion run rate! Goodness. 5 Interesting Learnings: #1. Margins Continue to Improve to an Impressive 75%.
Intercom, Inc.
APRIL 5, 2022
When it comes to customer support, there’s no substitute for the personal approach. Now more than ever, businesses are looking for a way to scale that personalized support. That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Phone support has been carrying that personal touch for support teams for decades.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Andreessen Horowitz
APRIL 8, 2022
When it comes to ecommerce, last year in China often means this year (or next) in the U.S. Numerous online shopping trends have swept China before landing stateside one or two years later. This is happening now with super apps (e.g., WeChat and Doordash), meaning platforms that customers initially use for one purpose (like ordering food. Read More. The post Why China’s Version of Email Marketing Is So Effective appeared first on Future.
IT World
APRIL 4, 2022
There’s a lot of fear of possible Russian cyberattacks stemming from Russia’s attempted takeover of Ukraine. Perhaps the biggest worry —and quite possibly the most likely to materialize — is that these cyberattacks will likely be finely tuned as retaliation for US financial moves against the Russian economy. The cyberattacks would be designed not to steal money or data per se, but to harm the US economy by strategically hitting major players in key verticals.
SaaStr
APRIL 8, 2022
There's always a 50% chance that manager you need to hire already works for you. Double check that your top ICs aren't ready. — Jason BeKind Lemkin #???????????? (@jasonlk) February 10, 2022. So Gong has a new report on Sales Talent and there’s some good data in here. It’s got the data to back up a lot of things you probably know or suspect, but with a few surprises: Reps that don’t believe they can meet their quota are looking for another job.
The SaaS CFO
APRIL 5, 2022
The SaaS P&L is critical to the management of your SaaS business. I talk about the SaaS P&L (profit and loss statement) almost every week with SaaS founders, finance, and accounting teams. At this point, I’ve reviewed hundreds of SaaS P&Ls (also called an income statement). I’d say about 90% of them are structured incorrectly, […].
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Andreessen Horowitz
APRIL 6, 2022
COVID has strained our healthcare system, payors are feeling the squeeze of rising costs, and patients are bearing the brunt of the current system’s shortcomings. As a result, healthcare is undergoing a transformation, from care that is predominately fee for … The post Risk-based Contracting for Value-based Care, a Founder’s Playbook appeared first on Andreessen Horowitz.
IT World
APRIL 8, 2022
All right, my fellow Chrome OS adventurer — see if this progression feels familiar: First: "Ooh, look! My Chromebook's getting a huge update this week! Cool new features! SO EXCITING!!". Then: "Oh. The update's here, but everything looks the same. Where's all the new stuff? So disappointing.". It's an all-too-common pairing here in the land o' Googley matters, and that exact progression is in the midst of playing out for many an eager Chromebook owner this very moment.
SaaStr
APRIL 7, 2022
Q: Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal? Being responsive. Thoughtfully, intelligently, knowingly responsive. Responding ASAP with what the customer needs to know. Not tomorrow, or with a random calendar link to meet next week. It’s not enough on its own: Following up immediately alone isn’t enough. Getting the prospect all the answers they need ASAP isn’t enough.
FastSpring
APRIL 7, 2022
How does a small company in Estonia expand to three continents in less than seven years without funding? Last year, Messente hit €10M ARR, and they’re still growing strong. We spoke to Lauri Kinkar , Messente’s co-founder, about how they did it. Note: If you’re expanding to new regions, we can help. Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Intercom, Inc.
APRIL 7, 2022
The year was 1999 – the end of the millennium was slowly approaching, and everyone was buzzing with excitement. Mark, Parker, Frank, and Dave were developing their prototype in a one-bedroom rental apartment in San Francisco’s Telegraph Hill – they wore Hawaiian print shirts, brought their dogs to work, and had a poster of the Dalai Lama from one of Apple’s campaigns encouraging them to “think different.” They only worked on things they deemed important; “no fluff,”
Andreessen Horowitz
APRIL 4, 2022
Web3 has infiltrated mainstream culture, from Paris Hilton showcasing her NFTs on the Tonight Show to ConstitutionDAO attempting to buy one of the last remaining copies of the Constitution. Joining web3, however, is still a complex and confusing process geared toward early adopters. There’s a whole cohort of digitally native people — let’s call them.
SaaStr
APRIL 4, 2022
So this is the real start of the VPs-of-Sales Lose Their Job Season. Why? It takes until about now in the year for founders and VC boards to process both what happened last year and to align on if this year is on track. Around now, it dawns on folks the VP of Sales they have may not be the one they need. At a minimum, this is the time of the year it’s discussed.
IT World
APRIL 7, 2022
When there aren’t enough developers to go around, what can a company like Apple do to try and fix the problem? Two things, really – invest in global education in coding skills, and make its existing environments easier to use. Apple won’t have a no-code future. WWDC 2022 , announced this week and set to take place June 6-10, declares a ‘Call to code,” rather than a call to no code.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
APRIL 4, 2022
March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. They shared industry trends, customer insights, and revealed some game-changing products that will transform your business.
FastSpring
APRIL 5, 2022
Is conversion rate optimization for SaaS and software different than traditional A/B testing for ecommerce? Is it all about getting people to click the “buy” button (like it is in Ecommerce)? Or is there more to it? I sat down with growth expert (and current director of growth at Planday) Frederic Linfjärd — and I asked him what he thought about these questions.
SaaStr
APRIL 4, 2022
Need leads in 2022? Want to meet with 2,500 SaaS and cloud execs … at the Beach? Now is the time! This is the last-ish chance to sponsor 2022 SaaStr Europa in Barcelona, June 7-8. A few things to know: We’re back to an open-air and much outside format, like 2021 and 2022 Annual. The expo will be adjacen to the outdoor activations, making it all fun and active.
Totango
APRIL 5, 2022
The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? In this guide, we’ll help you tackle this issue. First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Intercom, Inc.
APRIL 4, 2022
One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing?
FastSpring
APRIL 6, 2022
I recently sat down with growth expert (and current director of growth at Planday) Frederic Linfjärd for two back-to-back amazing conversations. The first was about conversion optimization (CRO) for SaaS and software. (You can find that interview here ). . We followed it up with deep dive into churn. Specifically, how Fred slashed it by 50% in a previous growth role at a software company.
SaaStr
APRIL 4, 2022
Demand generation is the focus of targeted marketing programs that drive awareness and interest in a company’s products and or services. The ultimate success of demand generation is defined as the number of marketing qualified leads (MQL) generated, and is measured by impressions, website visits, and clicks. . Jess Weimer, Senior Vice President of Revenue Marketing at Podium, discusses why it’s time to pivot from demand generation to revenue marketing and best practices for making that pivot.
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